Ombudsman Services - Question 7 (631)

To the Business, Energy and Industrial Strategy Secretary and Chair Of Ombudsman Services.

For Clarity - Attempt 631,

631) Question 7.

Dear Mr Clark and Lord Tim Clement Jones,

We know from the company's minutes that the scheme approved by Jonathan May and the OFT didn't have the staff to cope with demand by consumers for redress.

Apparently, the company's executives didn't have the foresight to predict that poorly regulated, cowboy RICS surveyors would simply find the opportune moment to pack their disgruntled clients off to their "appointed" ombudsman, which in itself is extraordinary give what those poorly regulated. cowboy RICS surveyors stood to gain from the, "No Risk Strategy."

Those highly revealing minutes have vanished from the company's website.

We know from DJS Research's Customer Satisfaction Reports that Property Ombudsman, Gillian Fleming, arrived at decisions in, "an illogical manner" and that the consensus of opinion was that she was not an impartial arbitrator in disputes.

It is abundantly clear that complainants - who at such a crucial time financially and emotionally - had turned to this private redress scheme for help would have been totally unaware of any of this until too late - when the illogical Final Decision dropped though their letter-box.

Question 7: Lord Tim Clement Jones, Is it because of the executives' failure to anticipate what poorly regulated, cowboy RICS surveyors would do that their complainants got such dreadful decisions?

Q. Mr Clark, your department has a close and continuing relationship with this private redress scheme and therefore RICS, why are RICS surveyors so poorly regulated and incapable of resolving disputes of their own making with their clients - is it because they know their Ombudsman is not impartial? 

Yours sincerely,

Steve Gilbert - Workstock number 510458.

Jeremy Corbyn For Prime Minister.

The Ombudsmans61percent Campaign is at: www.blogspot.com and www.facebook.com Ombudsmans Sixtyone-percent.