From, "The Great British Bake Off" to "The Great British Fob-Off" - Question 9 to the Chair of Ombudsman Services. (635)

To the Business, Energy and Industrial Strategy Secretary / Chair, Ombudsman Services.

For Clarity - Attempt 635.

635) From, "The Great British Bake Off" to the, "Great British Fob Off" - Question 9 To The Chair of Ombudsman Services.

Dear Mr Clark and Lord Tim Clement Jones,

From the company minutes it is clear that chaos reigned supreme at Ombudsman Services at the time of our complaint - case 510458.

Now that the company have seen fit to remove them from their website the consumer no longer knows what goes on at this private redress scheme a place where unelected and unaccountable individuals determine what is and what isn't - "civil justice."

I asked Professor Dame Janet Finch, Chair, Ombudsman Services and sociologist of the family:

"Q 9. Does this apparent state of chaos help in some way the bizarre Provisional Conclusion arrived at in our case?

Case 510458 19th November 2009.

'- After considering the evidence, my view is Monk and Partners should take certain actions to resolve your complaint. My reasons for this and the proposed remedy are set out in the attached report.'

Amazingly, by the end of the report this had all changed to one where Monk and Partners need, 'take no further action.' 

Not surprisingly I asked for for an explanation for this sudden turnaround in my and the Firm's fortunes. We were told that there had been, "an administrative error.' 

That was all I was told.

There was no explanation of, or reasons given for, this apparent, 'administrative error.'

At such a crucial time for me and my family, the fact that Ombudsman Services:Property did not consider it appropriate to offer either an apology or an explanation shows a staggering degree of insensitivity. Along with my case I was dismissed curtly and told, "You can still follow other routes to try and sort out your complaint in a way that suits you better."

Q. Lord Tim Clement Jones, hundreds - if not thousands - of property complainants have been fobbed off with a curt and arrogant - "You can still follow other routes to try and sort out your complaint in a way that suits you better" from the Property Ombudsman. Does this not explain why so many complainants find your best efforts not good enough?

The route we expected was for the Property Ombudsman to sort our complaint out better - fairly and independently - that would have suited us.

Q. Mr Clark, your department has a close and continuing relationship with the maladministrators at Ombudsman Services, are you prepared to assure consumers that when they take their complex and costly property complaints to this private redress scheme that each and every one of them will be forensically investigated by a, "fair" and "entirely independent" Ombudsman?

The Ombudsmans61percent Campaign is seeking:

- answers from Vince Cable, Jo Swinson, Mark Prisk, Norman Lamb, Francis Maude, Jonathan May, Jonathan May's monitors of this government approved scheme, Sajid Javid, Greg Clark, Gillian Fleming, The Rev Smith, Steven Gould, Walter Merricks, The Independent Assessor, Professor Dame Janet Finch, Dame Julie Mellor and Lord Tim Clement Jones.

- a public inquiry into the workings of the Surveyors Ombudsman Scheme (now rebranded as Ombudsman Services:Property) and the role of the RICS in its day-to-day running.

- compensation for the victims of the Ombudsman's illogical Final Decisions and the executives' maladministration

- the setting up of a truly, "fair" and "independent" redress scheme free from RICS' influence.

- A RICS that regulates its cowboy surveyors in the first place.

And Jeremy Corbyn For Prime Minister.

Yours sincerely,

Steve Gilbert - Workstock number - 510458.

The Ombudsmans61percent Campaign is at: www.blogspot.com - Ombudsmans61percent Campaign and www.facebook.com Ombudsmans Sixtyone-percent.