The Ombudsmans61percent Campaign - www.blogger.com - The Ombudsmans61percent Campaign:
For Clarity - Attempt 413.
413. The Effective Resolution of Disputes.
To the Business Secretary, Mr Javid:
Having appointed those maladministrators at Ombudsman Serviices:Property to "investigate" consumer complaints brought against its inadequately regulated surveyors, The RICS also have a Memorandum of Understanding with the company - effectively their company - so that everyone there can be in no doubt as to what an effective resolution of a complaint looks like.
For a RICS surveyor, the effective resolution of a complaint will look totally different to the one expected by their dissatisfied client - the aggrieved party. For The RICS surveyor there is absolutely no incentive to settle disputes before they are escalated tot he ombudsman stage because in return for their fees and subscriptions surveyors expect that those at the company will; spend their money wisely and add real value to their business practices. (quotes taken from the company's minutes)
Their dissatisfied clients on the other hand were once led to believe that financial compensation of up to £25K was achievable after their complaint had been "fairly" and "independently" investigated.
The statistical data gathered on the effective resolution of complaints by Ombudsman Services:Property and the accompanying explanation for those statistics, is pathetic. One would have expected more form Dame Janet Finch - Professor of Sociology.
In 2014-15 there were 5265 contacts. This dwindled to 934 "resolved" cases once the maladministrators had set about them. 95% of those "resolved" cases were "resolved" by the ombudsman. Only 4% were resolved by mutual agreement.
5265 x £25K comes to a potential £131.5M.
934 x £25K comes to a potential £13.3M.
However, (and after probably having had their complaint maladministered) roughly 50% of complainants were awarded a derisory £100 or 467 x £100. That's just £46.700.
From £131M down to a potential £13M down to an actual £46.700 - that really is driving "costs" down and is what we assume The RICS means by the, "effective resolution of complaints."
Q. Mr Javid, Business Secretary, when the Director of Professional Regulation sits on the Board of Ombudsman Services and each year his Members and (Un)Regulated Firms send more and more of their dissatisfied clients to The RICS ombudsman, doesn't this just serve to confirm what the late Consumer Focus had said all along - that RICS inability to adequately regulate their Members and (Un)Regulated Firms has led to practices that do not work in the customer's interests - practices like handing their dissatisfied clients £100 for a wrecked dream?
Yours sincerely,
Steve Gilbert - The Ombudsmans61percent Campaign.
The Ombudsmans61percent Campaign is seeking:- answers from Francis Maude.
- answers from Vince Cable.
- answers from Mark Prisk.
- answers from Nick Clegg.
- answers from Jo Swinson.
- answers from Sajid Javid.
- a public inquiry into the workings of Ombudsman Services:Property (a company that formerly traded as the Surveyors Ombudsman Service before undergoing rebranding) and the role of The RICS.
- compensation for the victims of the ombudsman's illogical Final Decisions.
- the setting up of a truly "fair" and "independent" redress scheme free from RICS' malign influence.
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