Ombudsman Services:Property - No Man's Land For Seekers of Private Justice. The Ombudsmans61percent Campaign (420)

The Ombudsmans61percent Campaign - www.blogspot.com

To the Business Secretary:
For Clarity - Attempt 420.

420) No Man's Land For Seekers of Private Justice.

Dear Mr Javid,

The maladministrators at Ombudsman Services realised that their ombudsman's - and investigating officers' - Provisional Conclusion Reports were a disaster. Complainants complained again which cost Ombudsman Services Members - money.

They were replaced with a system that was supposed to bring an early and "mutually acceptable" conclusion to a complaint. These are a disaster for complainants but no-one really knows what's going on because the maladministrators won't say. There are very few published statistics and no Customer Satisfaction Reports. What happens is kept well hidden.

In 2014-15 of 934 complaints "accepted" by the maladministrators at OS but only a derisory 4% were  resolved by the new "mutually acceptable" system -   or 37. Leaving 897 to be decided by Ombudsman Services.

So of 934 complex property disputes in 2014-15 the overwhelming majority were settled by maladministrators. The "mutually acceptable" system was comprehensively rejected by complainants.

Not one complainant was asked for their opinion as to how they felt about the way in which their complaint was handled. So much for transparent and accountable decision making in the delivery of civil justice.

It just isn't happening.

Q. Mr Javid, these statistics must shock even you, do you still assure consumers that when they take their complex property disputes to Ombudsman Services that they will be investigated "fairly" and "independently?" 

Yours sincerely,
Steve Gilbert - The Ombudsmans61percent Campaign.

The Ombudsmans61percent Campaign is seeking:
- answers from Vince Cable.
- answers from francis Maude.
- answers from Nick Clegg.
- answers from Mark Prisk.
- answers from Jo Swinson.
- answers from Sajid Javid.
- compensation for the victims of the ombudsman's illogical Final Decisions.
- compensation for the victims of the executives' maladministration.
- the setting up of a truly "fair" and "independent" redress scheme.
If you are a victim and have a story to share - or have information please do so - thanks.