Saj Sends Consumers To Ombudsmen Services:Property Even Though Its Solution Is Broken. (4)

Dear Reader,

    Those consumers with one of Ombudsman Services' Broken Solutions will

    want to know why Mr Javid didn't fix it when was the Business Secretary.

To: The leader of the House of Commons / The Business Secretary / The Home Secretary and the secretary of State for Housing, Communities and Local Government.

Ombudsman Services Part 5: Saj'll Fix It? When (4)

4) Saj Sends Consumers To Ombudsman Services:Property Even Though Its Solution Is Broken.

Dear Mrs Leadsom, Mr Clark, Mr Javid and Mr Brokenshire,

Quite obviously, a redress scheme that is , in its own words, a broken solution can't be investigating consumers' complaints, "fairly" and "independently."

 

Q1. Mr Javid, Business Secretary, doesn't the fact that RICS Members' and (Un)Regulated Firms' fees pay for the scheme and that their Director of Professional Regulation sits on the Board, not create a conflict of interest?

Q2. Mr Javid, Business Secretary, when RICS Members' and (Un)Regulated Firms' fees pay for the salary of their ombudsman, there is a Memorandum of Understanding stating what is and isn't an effective resolution of disputes and The RICS Director of Professional Regulation sits on the Board, isn't it stretching the bounds of credibility to claim that the ombudsman is, "entirely independent?"

 

Q3. Mr Javid, Business Secretary, when the Director of Professional Regulation sits on the Board of Ombudsman Services and each year his Members and (Un)Regulated Firms send more and more of their dissatisfied clients to The RICS ombudsman, doesn't this just serve to confirm what the late Consumer Focus had said all along - that RICS inability to adequately regulate their Members and (Un)Regulated Firms has led to practices that do not work in the customer's interests - practices like handing their dissatisfied clients £100 for a wrecked dream?

Q4. Mr Javid, a private redress scheme that fails to answer complainants' questions is a failure and not fit for purpose. It came off any "gold standard" the minute it maladministered complaints and thereby eviscerated its "integrity" and authority to dispense "civil justice." Do you as Business Secretary still assure consumers that when they take their complaints to Ombudsman Services they will be investigated, "fairly" and "independently?"

Yours sincerely,

Steve Gilbert - Workstock Number - 510458.
The Ombudsmans61percent campaign is at: www.blogger.com and www.facebook.com Ombudsmans Sixtyone-percent.