To: The Leader of the House of Commons / The Business Secretary / The Secretary of State for Housing, Communities and Local Government. and the Home Secretary:
Ombudsman Services Part 5: Saj'll Fix It? When? (1)
Dear Mr Javid,
When you were the Business Secretary, Ombudsman Services failed to produce a Customer Satisfaction Report for its Property scheme and failed to give a detailed breakdown of its, "financial awards" or an explanation as to how they were arrived at. This contravened OFT criteria. The awards stood at £50.
We sought to raise these issues with you but without success.
We asked you a number of questions about The Broken Solution on offer at Ombudsman Services but never got a reply even though the company has a close and continuing relationship with your department and so - we assumed - you would have been fully aware as to what went on at this ADR scheme.
Our first question to you was:
1) Mr Javid, Business Secretary, doesn't the fact that RICS Members and (Un)Regulated Firms' fees pay for the scheme and that their Director of Professional Regulation sits on the Board, not create a conflict of interest?
Lewis Shand Smith has told the Guardian that his solution is broken because ombudsmen need a regulator. However, when you were the Business Secretary RICS the regulator had their Director of Regulation sitting on the Ombudsman Services company Board. As he also sits on the Board one would think Lewis Shand Smith would have known this.
The thousands of consumers who had their dreams shattered by Lewis Shand Smith's broken solution deserve an urgent explanation as to what went on and what went wrong at this government monitored scheme.
Please fix it.
Yours sincerely,
Steve Gilbert - Workstock Number - 510458.
The Ombudsmans61percent campaign is at: www.blogger.com and www.facebook.com Ombudsmans Sixtyone-percent.
Please comment. Please join our campaign for a public inquiry into the RICS and its Broken Solution - Ombudsman Services:Property.
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