Ombudsman Services:Property - The era of wilful ignorance and shameful complicity just goes on an on. (681)

To the Business, Energy and Industrial Strategy Secretary / Chair of Ombudsman Services CEO and Chief Ombudsman and Chair of The Ombudsman Association.

For Clarity - Attempt 681.

681. Ombudsman Services:Property - The era of wilful ignorance and shameful complicity just goes on and on.

Dear Mr Clark, Lord Tim Clement Jones and The Rev Smith,

Thirty years late and the Academy of Motion Pictures has finally woken up to the dysfunctional (rigged) market in sexual exploitation and abuse otherwise known as the Hollywood Film Industry.

It took a whistleblower to achieve what a lack of regulation, Fox News, political will or the US 7th Cavalry couldn't - the dismissal of Mr Weinstein from his own company - and a close and honest look at the multi billion dollar industry.

We received the following message from Terry (visitor) 2013-0622 @15.43:33 on our previous blog - Blog Forever - it of course didn't.

"Hi

I used to work for, "OS." The truth is worse than you imagine. For starters 90% of, 'the ombudsman's final decisions' are never actually seen by the ombudsman whose name is one the letter. They're not seen by the ombudsman at all. They are written by the VERY SAME 'investigating officer' who wrote the original report. The investigating officer just cuts and pastes the ombudsman's signature on the letter and sends it out. Only 10% of the final decisions are, 'checked' by the ombudsman for, 'quality purposes.'

This is a new process ombudsman services has introduced. Up until maybe 2011 the ombudsman received all final decisions. This was very time consuming hence massive delays. The regulators - RICS for surveyors, Ofcom for communications, Ofgen for energy basically told Ombudsman Services it had to buck its ideas up. It hired a new director of communications. Her idea was basically get the investigators writing final decisions and sending them out unchecked.

The executive team at Ombudsman Services are all slapping each others' backs as a result of the scheme. They have cut the backlog entirely (unsurprisingly!) plus the investigating officer salary is about a 3rd of an ombudsman so they're making a tidy saving as well!

Before I left they even had a celebratory meeting to brag about how well they'd done in cutting down the backlog and how the executives had all done an amazing job and RICS/Ofcom/Ofgem were really happy....doubt they know the truth."

And if they did know the truth they'd probably expect to be invited to the next celebratory meeting so as to join in the bragging and back slapping..

Q. The Rev Smith, is cutting and pasting the ombudsman's signature onto reports written by investigating officers part of your exemplary model of alternative dispute resolution?

Q. The Rev Smith, how does that satisfy the EU Directive/11/2013 requirements for; fairness, trust and integrity?

Q. The Rev Smith, isn't this a form of exploitation and abuse and if not, why not?

Q. Lord Tim Clement Jones, does this unscrupulous practice not explain why some - you don't say how many - of your complainants are so very dissatisfied with what you describe as your, "best efforts?"

Q. Mr Clark, your department has a close and continuing relationship with this government approved and monitored private redress scheme, we've been blowing the whistle for years so why haven't you or any or you predecessors done anything about it?

If left to the spineless, toadying sycophants who control and manipulate this market in private civil justice the era of wilful ignorance and shameful complicity will simply run and run unchecked leaving an ever growing number of victims in its wake.

Yours sincerely,

Steve Gilbert - Workstock Number - 510458.

 

The Ombudsmans61percent campaign is at: www.blogger.com and www.facebook.com - Ombudsmans Sixtyone-percent.