Ombudsman Services. The OFT Monitors. The Parliamentary and Health Service Ombudsman. (679)

To the Business, Energy and Industrial Strategy Secretary / Chair Of Ombudsman Services.

For Clarity- Attempt 679.

679. Ombudsman Services. The OFT Monitors. The Parliamentary and Health Ombudsman.

Dear Mr Clark and Lord Tim Clement Jones,

Investigate: Carry out a systematic or formal inquiry to discover and examine the facts of (an incident, allegation, etc) so as to establish the truth.

(www.en.oxforddictionaries.com)

We need to talk about Dame Julie Mellor. We need to establish the truth.

Paul Gurowich concluded his dismissal of our complaint by saying,

"If you remain dissatisfied with this response, you may refer your complaint through a MP to the Parliamentary Commissioner for Administration (the Ombudsman) who has the power to investigate further."

The only possible response available to Paul Gurowich's response, was to remain dissatisfied. Deeply dissatisfied.

We contacted Dame Julie Mellor and were duly asked to submit further details of our complaint concerning Ombudsman Services:Property which we did. It took us the whole weekend.

Dame Julie Mellor's response to our further submission of information was that because our complaint was a property complaint and not an estate agents or lettings agent's complaint nothing could actually be done after all.

"Pick up a screwdriver? You're joking mate! That's an electricians job" seems to sum that up.

This is insane, but remarkably similar (according to DJS Research) to the experience of property complainants using OS:P who also submitted further evidence only to get nowhere too.

Q. Lord Tim Clement Jones, the OFT said you would be asking property complainants the same questions as DJS Research when they had the contract so why don't you?

The Parliamentary and Health Service Ombudsman wouldn't investigate our complaint about the Ombudsman Services:Property Ombudsman because our complaint wasn't about estate agents or lettings issues.

It's hard to believe

Q. Mr Clark, does this mean that an Ombudsman who arrives at property decisions in an illogical manner doesn't when it comes to estate agents and lettings complaints?

Q. Lord Tim Clement Jones, one of the OFT's criterion for approving the OS:Property redress scheme was that a range of awards must be published and made available to consumers. Why isn't?

Q. Lord Tim Clement Jones, why have property financial awards been lumped in with estate agents and lettings agents' awards?

    Q. Lord Tim Clement Jones, is it because the regulator RICS insist upon it and is    this not a direct interference in the notional independence of the Property Ombudsman?

Dame Julie Mellor knew our complaint was about a surveyor and was therefore a property complaint and yet when we submitted further evidence suddenly couldn't investigate it because it wasn't about estate agents or lettings agents.

When it walks like a cover-up, talks like a cover-up...

Q. Mr Clark, why have OFT monitors, successive Business Secretaries, and the Parliamentary and Health Service Ombudsman, permitted consumers to take their property complaints to, first an Ombudsman who arrived at decisions in an illogical manner and then secondly, to an Ombudsman who the rules say cannot be a member of the profession he is investigating but is?

Q. Mr Clark, isn't this corrupt and if it isn't corrupt why isn't it corrupt?

Dame Julie Mellor went on to warn us that should we publish her findings we would be prosecuted.

We asked Dame Julie Mellor what would that involve. Incarceration in The Tower of London? Transportation? A fine and or imprisonment?

Dame Julie Mellor, less than helpfully, told us to ask our solicitor.

We pointed out her we couldn't afford one as the OS:Property Ombudsman had financially ruined us.

 

    We will be posting her judgement in: For Clarity - Attempt 1000.

Yours sincerely,

Steve Gilbert - Workstock Number - 510458.

The Ombudsmans61percent Campaign is at: www.blogger.com and www.facebook.com - Ombudsmans Sixtyone-percent.