"For some consumers our best efforts will never be enough - their expectations of our service and the powers we have to resolve an issue are too great." Lord Tim Clement Jones. (592)

   To the Business, Industry and Industrial Strategy Secretary:

And

Lord Tim Clement Jones, Chair, Ombudsman Services.

For Clarity - Attempt 592.

592) "For some consumers our best efforts will never be enough - their expectations of our service and the powers we have to resolve an issue are too great." Lord Tim Clement Jones, Chair, Ombudsman Services.

Dear Mr Clark and Lord Tim Clement Jones,

Good Lord - what has the world come to?

We now have uppity consumers (obviously from peasant stock) with the temerity to challenge the, "eye wateringly ludicrous decisions" that are handed down to them by your motley crew, Lord Tim Clement Jones.

In one of our first Attempts At Being More Specific - a very long time ago now - we quoted Julia, who thought OS:Property's best efforts were simply not good enough.

She said,

"We chuckle when we read the reply from our surveyor to our complaint - please refer to the surveyors Ombudsman!! That was a no risk strategy for them!

It has been eye wateringly ludicrous! We have suffered financial loss and severe health issues.

I really do want to tell my story if for nothing more than to help other people."

We hope Julia was able to recover from her ordeal at the hands of the Ombudsman Services:Property Ombudsman and well enough to tell her story.

That she was able to help others. 

It's taking us a very long time to tell ours although we sincerely hope we've helped others avoid the con that is the RICS surveyors' ombudsman scheme - by taking their complaint elsewhere.

Q. Mr Clark and Lord Tim Clement Jones, why is it a, "no risk strategy" for RICS surveyors to refer their dissatisfied clients to their RICS "appointed" ombudsman?

Q. Mr Clark and Lord Tim Clement Jones, why has it been, "eye wateringly ludicrous" for Julia and countless numbers of other consumers who - in spite of what you say Lord Tim Clement Jones - have not been treated honestly or with respect?

Q. Lord Tim Clement Jones, why have you failed so abysmally to ask property complainants what they thought of the "service" you've provided them?

Have a nice day and make sure you vote Labour.

Yours sincerely,

Steve Gilbert.

The Ombudsmans61percent Campaign is at: www.blogger.com