Ombudsman Services and Lord Tim Clement Jones. (591)

To the Business, Energy and Industrial Strategy Secretary:

For Clarity - Attempt 591.

591) Ombudsman Services and Lord Tim Clement Jones.

Dear Mr Clark,

The new chair of Ombudsman Services, Lord Tim Clement Jones, says in his first foreword,

"Everyone who contacts Ombudsman Services is treated with respect, honesty and integrity - they are far more then just a number."

(Ombudsman Services Annual Report January - December 2016)

It has taken six months to publish not very much.

Q. Mr Clark, if what Lord Tim Clement Jones says is correct, why hasn't a single property complainant been asked if they feel they have been treated with: respect, honesty and integrity by his company?

He goes on to say,

"This is an inclusive vision that everyone can identify with and benefit from."

Q. Mr Clark, if this is indeed true why hasn't Lord Tim Clement Jones asked property complainants if:

 a) they share his vision

and

b) have benefitted from it?

It would seem that some consumers see things very differently from Lord Tim.

He tells us,

"For some consumers our best efforts will never be enough - their expectations of our service and the powers we have to resolve an issue are too great."

Q. Mr Clark, isn't the truth of the matter this - that this company's best efforts

simply aren't good enough?

This is a private redress scheme, that claims to "investigate" consumers' complaints with honesty and integrity and yet can't be bothered to ask those very same consumers if they are satisfied or dissatisfied with their, "customer journey."

They're really just numbers after all.

Yours sincerely,

Steve Gilbert.

The Ombudsmans61percent Campaign is at: www.blogger.com