605) "Lord, what fools these mortals be." William Shakespeare. A Midsummer Night's Dream

To the Business, Energy and Industrial Strategy,

and:

To the Chair, Ombudsman Services.

For Clarity - Attempt 605.

Jeremy Corbyn For Prime Minister.

605) "Lord, what fools these mortals be."

(William Shakespeare, A Midsummer Night's Dream.)

Dear Mr Clark and Lord Tim Clement Jones,

For foolish mortals, it will be yet another midsummer day's nightmare for those unfortunate enough to have property complaints and who misguidedly take them to Ombudsman Service:Property in the forlorn expectation that they will be fairly and independently investigated.

Q. Lord Tim Clement Jones, is The Rev Shand Smith still boss of Property, as The Warrington Guardian article implied that the great man wasn't.

Q. Lord Tim Clement Jones, if The Rev Shand Smith isn't boss of Property at Ombudsman Services, who is?

Q. Lord Tim Clement Jones, is it not the case - as The Ombudsmans61percent Campaign has always maintained - that The RICS boss the show at Ombudsman Services:Property and tell The Rev Shand Smith what and what not to do?

DJS Research's Customer Satisfaction Report at (8.24) implied as much when stating;

"to be effective the SOS (now rebranded as Ombudsman Services:Property) must be seen as an impartial arbitrator between parties - currently this does not seem to be the consensus of opinion."  

Ombudsman Services:Property is not an effective or impartial arbitrator between property complainants and surveyors.

Question 3:

Q. Lord Tim Clement Jones, how do you explain this lack of, "effectiveness?"

This is an extraordinary situation for a supposedly, "fair" and "independent" private redress scheme to find itself in - especially one with a Memorandum of Understanding with the RICS who monitor it for what they determine to be, "the effective resolution of disputes."

The Rev Shand Smith has described this as being a, "superb model."

Q3 cont. Lord Tim Clement Jones, is finding in favour of RICS Members, "effective" and is this what The Rev Shand Smith means when he describes this as being an example of, "a superb model?"

This would imply that those RICS monitors who check the independent ombudsman for, "effectiveness" are more than satisfied with this lack of impartiality.

Otherwise things would be different.

Q3 cont. Lord Tim Clement Jones, where does the foolish, mortal, complainant stand in all this, if not at the back of the queue? 

Q3 cont. Lord Tim Clement Jones, isn't it time you upped your game, stopped blaming consumers for what Private Eye would describe as your, "piss-poor performance" and sort this shambles out?

A Liberal Lord who blames complainants for complaining and a boss who believes a lack of impartiality is evidence of a superb model civil justice and redress - it's Shakespearian.

Mortals being made fools of by those who boss them.

Q. Mr Clark, as someone whose department has a close and continuing relationship with Ombudsman Services, are you able to assure consumers that when they take their complaints to this private redress scheme they will each receive an impartial, effective, fair and totally independent investigation of their complaint?

Recommendation - there be a public enquiry into the RICS "appointed" Ombudsman Services:Property and the role of RICS' monitors in the, "effective resolution of disputes."

Yours sincerely,

Steve Gilbert - Workstock number - 510458.

The Ombudsmans61ercent Campaign is at: www.blogger.com and STILL (but only just) at: www.facebook.com - Ombudsmans Sixty-onepercent.