Ombudsman Services:Property - Are Government Monitors Waiting For A 100% Dissatisfaction Rate Befroe They Act To Protect |The Consumer? (11)

    Dear Reader,

    We sent the following email to the Business Secretary:

To the Business Secretary:

Ombudsman Services Case 510458: Part 3 Issue 1 - Asking Questions (11)

11. Ombudsman Services: Property - Are Government Monitors Waiting For A 100% Dissatisfaction Rate Before They Act To Protect The Consumer?

Dear Mr Clark,

In 2009/10 DJS Research - an independent company working for Ombudsman Services - reported a 61% complainant dissatisfaction rate with the Property Ombudsman's decision in their case and Government monitors were happy with that.

In their final report DJS Research recorded a 64% dissatisfaction rate and the Government monitors were also happy with that.

For the next two years there was no Customer Satisfaction Report for Ombudsman Services: Property and the Government monitors were happy with that.

Q. Mr Clark, we've attempted to point this ludicrous, so-called Government, "monitoring" out to; Jo Swinson and Sajid Javid and now yourself but without success. Meanwhile consumers took and take their complaints to this private ADR scheme. Are our emails being intercepted by RICS "engaged" and "politically influenced" civil servants or are you all just totally indifferent to the plight of consumers?

Since the replacement of DJS Research there has been no annual statistic provided by Ombudsman Services:Property on complainant satisfaction/dissatisfaction with the outcome of their case. And property "findings" have been lumped/hidden in with the other sectors

Q. Mr Clark, is this not an example of data manipulation / false accounting?

Perhaps, with no data collected and therefore no data to report, the maladministrators of this Government approved and monitored scheme do not consider this to be data manipulation - as there is no data to manipulate.

Q. Mr Clark, how does this meet the requirements of the Government's criteria for approval of this ADR scheme?

Martin Lewis's Report for the All Party Parliamentary Group on Consumer Protection - "Sharper Teeth: The Consumer Need For Ombudsman Reform states that 80% plus property complainants thought the Property Ombudsman's decision in their case was, "unfair."

Q. Mr Clark, why are the Government monitors of this Government approved scheme happy with an 80% plus consumer dissatisfaction rate?

Q. Mr Clark, are you waiting for an 100% dissatisfaction rate before you consider taking action to protect the consumer?

This is a government supposedly standing up to vested interests and speaking up for the ordinary man and women of this country.

What total hypocrisy.

Yours sincerely,

Steve Gilbert - Workstock Number - 510458.

The Ombudsmans61percent Campaign is at: www.blogger.com and www.facebook.com Ombudsmans Sixtyone-percent.