Dear Reader,
Thank you for taking the time to read about our campaign for a publicinquiry into the RICS and its appointed company Ombudsman Services:Property.
We sent the following email to the Leader of the House of Commons and can only surmise that our previous attempts to alert her to the growing farce of private redress schemes is that they have been intercepted by a RICS "engaged" and "politically influenced" civil servant.
To the Leader of the House of Commons:
Ombudsman Services case 510458: Part 3 - Issue 1: Asking Questions Attempt 16.
16) Ombudsman Services And The Civil Service.
Dear Mrs Leadsom,
The Executive Director of the OFT, Jonathan May assured consumers that,"The SOS (now rebranded as Ombudsman Services:Property) scheme has successfully met the criteria applied by the OFT. Buying or seeling a house is a significant and complex transaction so it is good news that from October there will be access to free easily accessible and speedy redress schemes that will ensure fairness and transparency."
This statement along with certain RICS statements appear to have been removed from their respective websites which is reminiscent of Ombudsman Services and the removal of their company minutes and the DJS Research Customer Satisfaction Reports they once commissioned.
Q. Mrs Leadsom, if this government approved and monitored scheme actually was transparent wouldn't the minutes and Reports still be there for the public to examine?
DJS Research's Customer Satisfaction Reports show the scheme approved by Jonathan May to be anything but; speedy, fair or transparent. They were not successfully meeting the criteria - the OFT's Gold Standard - set out by the Executive Director.
Q. Mrs Leadsom, why didn't the government intervene as soon as this was known (thanks to the diligence of DJS Research's CSRs) so as to protect the consumer?
We tried to raise this matter with the OFT and Jonathan May and received this response,"Jonathan May has had sight of your email but you raise issues about which he has no responsibility or knowledge. I know you have also previously written to and had a response from the Consumer Futures Chief Executive, Mike O'Connor. The issues you raise are issues which neither Mr May nor Consumer Futures are involved with.Mr May left the OFT in 2010 having had the most minimal involvement with the codes work while he was there."(Susannah Hughes 04/06/2013)
The issues we sought to raise were simple and straightforward. - DJS Research's Customer Satisfaction Reports year-after-year showed this government approved scheme was not speedy, fair of transparent so why didn't the government monitors act to protect the consumer?
Q. Mrs Leadsom, how on earth can the Executive Director of the OFT - a senior civil servant - assure the consumer that the scheme he was approving would be speedy, fair and transparent and yet have, only the most minimal involvement with the codes work?
Q. Mrs Leadsom, how on earth did he know what he was approving if he didn't know the codes work inside and out?
The date of that email was 04/06/2013 by which time there had been two years when the scheme he had approved had produced NO DJS Research-like data on consumer satisfaction.
Q. Mrs Leadsom, what had government civil servants been doing in that time and why weren't consumers being protected from a Property Ombudsman who arrived at decisions in an illogical manner?
It would appear that far from protecting the consumer civil servants were protecting executives who maladministered consumer complaints and an ombudsman who arrived at decisions in an illogical manner.
We believe the British public have every right to question the independence of the civil service and the independence of the ombudsmen they, "monitor."
Yours sincerely,Steve Gilbert - Workstock Number - 510458.The Ombudsmans61percent Campaign is at: www.blogger.com and www.facebook.com Ombudsmans Sixtyone-percent.
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