Ombudsman Services Part 4: The Full English Cover-Up Attempt 13.
13) Ombudsman Services From A Three Course Meal To A Pinch Of Salt.
Dear Mrs Leadsom and Mr Clark,
The Executive Director of the OFT, Jonathan May, and the CEO of Ombudsman Services, The Rev Shand Smith between them assured consumers that a superb three course meal of speedy, fair and independent dispute resolution awaited them. And what's more it was entirely free.
Reality being what it is, some property complainants got a pinch of salt to rub into their wounds. Most got nothing apart from the Ombudsman's crumb of comfort - "you're free to take your complaint elsewhere and find a solution that suits you better."
We received the following email from the OFT: EPIC/ENQ/E/138617.
"With regard to your email to BIS, which you have been advised was transferred to the OFT for response, I can confirm that BIS requested the OFT respond to your email of 25 July 2012. We later responded to BIS to explain that the issues raised were not ones we could address. We advised that the OFT had already corresponded with you directly regarding your concerns about OSL and that we could not comment on the issues you raised regarding RICS, referrals to RICS by OSL or the regulation of surveyors more generally."
It is easier for a camel to pass through the eye of a needle and a motorist cross from Camden to Westminster than it is for information to go from government to a concerned taxpayer.
Perhaps ALL the civil servants working for the BIS have been secretly recruited to the political wing of the RICS.
Q. Mrs Leadsom and Mr Clark, if the OFT couldn't comment on our concerns regarding the RICS and its regulation of surveyors but the BIS could, why haven't they?
We wrote to Clive Maxwell to point out that the Surveyors Ombudsman Service (The SOS but now rebranded as Ombudsman Services:Property or OS:P) was appointed by the RICS to deal with complaints made against Chartered Surveyors who are members of the RICS. We tried asking:
Q. Would it not have been more accurate - and less confusing for the taxpayer - if the OFT had said, "The SOS was set up and is controlled by the RICS?"
An obvious conflict of interest that makes a mockery of the Property Ombudsman's professed independence.
Q. Isn't it true that no amount of rebranding could alter the fact that consumers remained on the receiving end of often ludicrous decisions handed down by the Property Ombudsman (DJS Research 2009, 2010 and 2011)?
In practice, the Rev Shand Smith's, "broken solution to a broken market." But remarkably, "Good For Business."
Despite all the evidence to the contrary, SOS/OS:P maintain: "Is the service independent. Yes. It is essential we are independent from the property industry, the regulator and from consumer groups so that people can trust us to be fair. It is a key role of the Board to make sure of this."
We asked Clive Maxwell:
Q. Aren't the RICS not part of the property industry? Aren't RICS Chartered Surveyors not also part of the property industry so how can SOS/OS:P be independent of the regulator when the regulator is the RICS, it has a Memorandum of Understanding with its appointed company and has two of its members sitting on the Board of this supposedly independent company?
We don't know if Clive Maxwell. refused to answer our questions, chose not to answer our questions or never saw our questions because politically influenced and engaged civil servants prevented him from doing so.
Q. Mrs Leadsom and Mr Clark, government is beginning to resemble Kafka's Castle. Why isn't it prepared to shed any light on RICS the regulator and the practices it has been allowed to develop that do not work in the customer's interest and which now see its, "appointed" company incapable of even producing an Annual Report?
It's time to take back control of regulators who don't actually regulate but who see their primary role as being not to punish those with whom they've cosied up to but to fail consumers instead.
Yours sincerely,
Steve Gilbert - Workstock Number - 510458.
The Ombudsmans61percent Campaign is at: www.blogger.com and www.facebook.com Ombudsmans Sixtyone-percent.