The RICS OS:Property and NHS Livewell Southwest Ltd - The Effective Pulping Of Complaints.. (533)

To The Business, Energy and Industrial Strategy Secretary:
(and those running La La Land)
For Clarity - Attempt 533.

533) The RICS OS{Property and Livewell Southwest Ltd - The Effective Pulping of Complaints.

Dear Mr Clark,

At Livewell Southwest Ltd complaints are handled by the simple expedient of ignoring them whereas at the RICS' "chosen scheme" - Ombudsman Services:Property - things are far more sophisticated than that.

Q. Mr Clark, if the RICS' chosen scheme is, "entirely independent" why has it installed two of its placemen at the company?

In the Ombudsman Services:Property 2015 Property sector Report (April-December) they tell us;
"complaints continue to largely involve missed defects by surveyors carrying out RICS survey products."
Strangely enough, our complaint concerning Monk and Partners was about a host of defects missed by their surveyor who promptly left the company shortly afterwards.

That was good for business but bad for the consumer.

If you look back over the years through their property reports you will see that, "surveys" and "valuations" have always topped the list of consumers' greatest cause of dissatisfaction with surveyors.

Staggering sums of money are involved.

All that seems to have changed in the time OS:Property have been supposedly, "investigating" complaints is that the figures have gone up and not down.

The RICS would appear to have effectively rigged the market in this particular sector.

They have provided their crap surveyors and their crap survey products with a platinum get out of jail free card. Its called The Ombudsman Services:Property Platinum Get-Out-Of-Jail-Free and is Good For Business.

Q. Mr Clark, clearly substandard surveys and valuations are an expensive problem for surveyors, is that why they send their dissatisfied clients to their chosen scheme - OS:Property - to be effectively resolved?
Q. Mr Clark, why has Ombudsman Services:Property been so ineffective in stemming this rising tide in substandard surveys and valuations?

Yours sincerely,
Steve Gilbert - The Ombudsmans61percent Campaign.