Accountability 11: Ombudsman Services:Property .And Its Regular Evaluation Of Quality / Livewell Southwest Ltd And Its Anonymous Decision Makers (531)

To the Business, Energy and Industrial Strategy secretary:
For Clarity - Attempt 531.

531) Accountability 11: Ombudsman Services:Property And Its Regular Evaluation Of Quality / Livewell Southwest Ltd And Its Anonymous Decision Makers. 

Dear Mr Clark,

Regarding Ombudsman Services:Property, the European Directive - EU/11/2013 - clearly states that,
"ADR entities (such as OS:Property) offering dispute resolution through such procedures should be subject to regular evaluation of their compliance with the quality requirements set out in this Directive including the specific additional requirements ensuring their independence."

We've seen that the OS:Property's Annual Reports and Customer Satisfaction Reports went from a fulsome account of the company's failings to virtually nothing - a postcard from sunny Warrington.

The RICS who can't, apparently, do their job as a regulator and regulate their Firms and Regulated Members in the first place, are - amazingly - able to demand through their Memorandum of Understanding with their appointed company OS:Property, just exactly what they consider to be, "the effective resolution of disputes."

They have (or had) Steven Gould and Walter Merricks sitting on their appointed company's Board. This does not appear to us to in any way meet the EU Directive's requirement for ADRs to be independent.

Q. Mr Clark, how does any of the above meet the EU/11/2013 Directive's requirement that ADRs be independent?
Q. Mr Clark, how can the NHS justify Livewell Southwest Ltd's regime where decisions are made by anonymous functionaries - functionaries who do not support their illogical decisions with substantive evidence?

Let's be honest - the former doesn't and the latter should never be allowed to happen.


Yours sincerely,
Steve Gilbert.

The Ombudsmans61percent Campaign is seeking:
- answers from Vince Cable, Norman Lamb, Mark Prisk, Francis Maude, Michael Fallon, Jonathan May, Monk and Partners, Gillian Fleming, The Rev Smith, Dame Janet Finch, Dame Julie Mellor, Livewell Southwest Ltd's Anonymous Desk Top Reviewer, Jo Swinson, Oliver Colvile, Prof Waite, Sajid Javid and yourself.
- a public inquiry into Ombudsman Services:Property (a company which formerly traded as the SOS). The role of the RICS. And Livewell Sothwest Ltd's anonymous and unsubstantiated decisions.
- compensation for the victims of OS:Property's illogical Final Decisions and maladministration.
- the setting up of a truly, "fair" and "independent" redress scheme free from RICS' malign influence.

Please comment, share your story and join the campaign either by contacting the blog or by emailing - shockingsurveys1@gmail.com. Thanks. Steve Gilbert.