To the Business, Energy and Industrial Strategy Secretary:
For Clarity - Attempt 526.
526) Accountability 6: The Ombudsman Services:Property Annual Report 2015 - "This Isn't Bloody Funny."
Dear Mr Clark,
J.K. Rowling was right this isn't bloody funny.
The OS:Property Annual Report for 2015 which consists of a few lonely statistics would outrage any self-respecting sociologist but apparently not Professor Finch. However, a couple of numbers do stand out.
The first is 680 which is the number of property complaints that were, "resolved" by OS:Property ombudsman. The second is £50 which is the average, "financial award" those complainants lucky enough not to handed an illogical decision get these days. Down from £100 a couple of years ago.
98% of complainants - 666 - had an ombudsman's decision forced on them.
2% of complainants - 13 or so - opted for a, "mutually acceptable" outcome.
We're not told by Professor Finch why 666 or so complainants didn't opt for a mutually acceptable outcome but it does seem to imply an awful lot of dissatisfied customers.
The complainant is also no longer told by The Rev Smith that they stand to receive a £25K maximum award either and the so-called awards are no longer broken down like they once were. But:
680 @ £25K = £17M
680 @ £50 = £3.400
Last year, Ombudsman Services:Property could possibly have saved their fee-paying Members £16.996.400. Over a decade that's a staggering £169M.
Ombudsman Services:Property is very successful at saving their members money. This isn't bloody funny.
Q. Mr Clark, rigged redress is saving this industry millions. When are you going to act to protect the consumer?
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