OS:P As Secretive As GCHQ. (512)

To the Business, Energy and Industrial Strategy Secretary:
For Clarity -Attempt 512.

512) OS:P As Secretive As GCHQ.

Dear Mr Clark,
The Ombudsman Services maldministrating executives would have us believe that they sit in impartial judgement and are, "fair" and "independent" in their well considered decisions. According to DJS Research this is simply not the case.

Now that DJS Research have been replaced by a firm who no longer ask the same questions, we no longer know even that. Things have gone backwards at this company.

What we do know is that Ombudsman Services Ltd. is not subject to the Freedom of Information Act which is highly convenient for its maladministrating executives but not for dissatisfied customers trying to figure out what on earth is going on at this private redress scheme.

The following is an example of the customer journey experienced by Dawn Budett:
FAO Dawn Budett:
Thank you for your FOI request that you made on 23 Feb 2013 regarding complaints against agents in 2012.

OS is a company and as such is not covered by the requirements of the FOI Act. As such we will not be providing you with the information you request.
Mark Glover,
Policy Manager." 
(www.whatdotheyknow.com/body/ombudsman-services)

That was brief and to the point.

Dawn Budett's customer journey never left the station.

Q. Mr Clark, as part of your department's policy review in light of the post-Brexit voter dissatisfaction with The Establishment, shouldn't you now review your close and continuing relationship with Ombudsman Services maladministrators, take back control and order a public inquiry into its appalling governance, appalling decisions and appalling customer care?

Yous sincerely,
Steve Gilbert

The Ombudsman61percent Campaign is seeking:
- answers from Vince Cable, Mark Prisk, Norman Lamb, Francis Maude, Michael Fallon, The Rev Smith, Gillian Fleming, Dame Janet Finch, Dame Julie Mellor, Nick Clegg, Monk
and Partners, Jo Swinson, Sajid Javid and yourself.
- a public inquiry into the workings of Ombudsman Services:Property (a company formerly trading as the SOS before undergoing re-branding) and the role of the RICS)
- compensation for the victims of its ombudsman's illogical Final Decisions and its executives' maladministration.
- the setting up of a truly, "fair" and "independent" redress scheme free from RICS' malign influence.

Comment is free so please feel free to comment, either on the blog or by emailing: shockingsurveys1@gmail .com Thank you. Steve Gilbert.