Rigged Statistics, Rigged Performance and Rigged Redress. (516)

To the Business, Energy and Industrial Strategy Secretary:
For Clarity - Attempt 516.

516) Rigged Statistics, Rigged  Performance and Rigged Redress.

Dear Mr Clark,

We saw in the previous blog that some gallant Parliamentarians did attempt to ask searching questions of ombudsmen and their schemes but came up against a wall of evasion.

The schemers had clearly got their act together. Democracy hasn't.

Any fair, just and independent minded who took the time and trouble to read Ombudsman Services:Property's Customer Satisfaction Reports, from their first in 2009/10 to their latest in 2014/15, would find a remarkable change - from bad to heaven knows what because the schemers are no longer publishing the data.

Naomi Creutzfeldt and Chris Gill continue their exploration of the lack of accountability of ombudsman schemes with;
"Another example that was given by the participants relates to the results of customer satisfaction surveys, which were carried out and published in ways that did not allow for easy year-to-year comparisons. The suggestion was that ombudsman schemes might report statistics in a way that made their performance look more favourable than it was in actuality."
"www.oxlaw.ox.ac.uk/sites/files/oxlaw/critics-of-ombudsman-schemes-understanding-and-engaging-online-citizen-activists)

We tried asking the Ombudsman Association, which is chaired by The Rev Smith who also just happens to be the CEO of Ombudsman Services;
"How has this requirement (the OFT Criterion 5 - ombudsmen must proceed fairly and in accordance with the principles of natural justice) been met when year after year a majority of complainants express deep dissatisfaction with the logic of the ombudsman's recommendations?
Hasn't the evidence for this lack of credibility been carefully amassed year after year by DJS Research's Customer Satisfaction Reports and the Chair's demand for new standards? Not only has the executive not acted on these findings and taken decisive action to ensure that future investigations would have been, "far" and "effective" (otherwise wouldn't DJS research's statistics been entirely different?) but hasn't the Ombudsman Association also ignored these findings in sanctioning the continuing membership of OS:Property?"

We were told by the Secretary of the Ombudsman Association that he couldn't help us in this matter but that he was in the process of reconfirming the membership of all his members -  including The Rev Smith's Ombudsman Services.

It's an exclusive club, whistleblowers are not welcome.

Q. Mr Clark, isn't this ombudsman charade rotten to the core and shouldn't the new government act swiftly and decisively to protect members of the public from these scheming, conniving and ultimately, evasive conmen?

The Ombudsmans61percent Campaign is seeking:
- answers from Vince Cable, Norman Lamb, Vince Cable, Francis Maude, Michael Fallon, Nick Clegg, Monk and Partners, Gillian Flemming, The Rev Smith, Dame Julie Mellor, Dame Janet Finch, Jonathan May, Jo Swinson, Sajid Javid, Bill Brewer and yourself.
- a public inquiry into the workings of Ombudsman Services:Property (a company which formerly traded as the SOS before undergoing re-branding) and the role of the RICS.
- compensation for the victims of its ombudsman's illogical Final Decisions and its executives' maladministration.
- the setting up of a truly, "fair" and "independent" redress scheme free from RICS' malign influence.

Please take the time and trouble to read OS:Property's Customer satisfaction Reports (www.ombudsman-services.org Our Information) and judge for yourself. Or share your story of being a victim of ombudsman civil justice - either on the blog or by emailing: shockingsurveys1@gmail.com. Thanks. Steve Gilbert.