Strategy? Rig The Statistics. It's A Dirty Business. (517)

To the Business, Energy and Industrial Strategy Secretary:
For Clarity - Attempt 51.

517)  Strategy? Rig The Statistics. It's A Dirty Business.

Dear Mr Clark,

After the Ombudsman Services:Property executives replaced DJS Research (the independent group who asked complainants what they actually thought of their customer journey) the company's customer satisfaction reports went from transparency to opaqueness.

Government, "monitors" at the OFT told us not only would the same questions be asked by the group replacing DJS but there would be extra ones for good measure.

As you can see for yourselves - by looking at all the reports from 2009/10 - this is a load of codswallop.

Naomi Creutzfeldt and Chris Gill continue;
"Another example that was given by participants related to the results of customer satisfaction surveys which were carried out and published in ways that did not allow for easy year-to-year comparison. The suggestion was that ombudsman schemes might report statistics in a way that made their performance more favourable than it was in actuality."
(www.law.ox.ac.uk/sites/files/oxlaw/critics-of-ombudsman-schemes-understanding-and-engaging-online-citizen-activists)

OS:Property went one better and stopped bothering to collect those depressing statistics - it succeeded in making their performance look more favourable than in actuality.

Q. Mr Clark, why are ombudsman schemers rigging their statistics and how does this help complainants in their quest for civil justice?

The Ombudsmans61percent Campaign is seeking:
- answers from Vince Cable, Norman Lamb, Mark Prisk, Francis Maude, Michael Fallon, Nick Clegg, Monk and Partners, Gillian Fleming, The Rev Smith, Dame Janet Finch, Jonathan May, Dame Julie Mellor, Jo Swinson, Sajid Javid, Jan Stewer and yourself.
- a public inquiry into the workings of Ombudsman Services:Property (a company formerly trading as the SOS before undergoing re-branding) and the role of the RICS.
- compensation for the victims of its ombudsman's illogical decisions and its executives' maladministration.
- the setting up of a truly, "fair" and "independent" redress scheme free from RICS influence.

Please comment or hare your story either on the blog or by emailing: shockingsurveys1@gmail.com. Thanks. Steve Gilbert.