Ombudsman Services Pt 4: The Full English Cover-Up (81) A Midsummer's Nightmare.
Dear Reader,
The Telegraph seemed slightly taken aback by the failure of The City watchdog to actually watch - but we can assure Telegraph staff that this is how Rigged Market Capitalism (RMC) works - regulators don't regulate and transparency and accountability are to all intents and purposes, nonexistent.
Lecture 2 will be on The RICS and its "appointed" company - Ombudsman Services:Property. Its Memorandum of Understanding with its "independent" ombudsman and how it closely monitored the latter for just how "effectively disputes were resolved."
Very effectively if you happened to be a RICS surveyor - a total nightmare if you happened to be a RICS client whose customer journey saw them ending up at their RICS surveyor's appointed but "totally independent" ombudsman. And where clients' "dissatisfaction" rates went from 61% (DJS Research Customer Satisfaction Reports) to nearly 90% (Martin Lewis Sharper Teeth: The Consumer Need For Ombudsman Reform).
The RICS saw these appalling figures as being, "effective."
The Ombudsmans61percent Campaign is seeking:
1. Answers from Lewis Shand Smith, Dame Janet Finch, Gillian Fleming, Vince Cable, Jo Swinson, Jonathan May, Sajid Javid, the improbably named Independent Assessor, Dame Julie Mellor, Greg Clark, the government monitors of this government approved scheme, Lord Tim Clement Jones, the Secretary of the Ombudsman Association, Chuka Ummuna, Yvonne Fovargue, The All Party Parliamentary Group on Consumer Protection, Dame Helena Kennedy, The EU Justice Sub-Committee.....
2. A public inquiry into Ombudsman Services:Property (acompany formerly trading as te Surveyors Ombudsman Service until being rebranded) and the role of The RICS.
3. Compensation for the ictims of the ombudsman's illogical Final Decisions and the executives' maladministration.
4. The setting up of a state-controlled, fair, independent, transparent and accountable ADR scheme.
1. Answers from Lewis Shand Smith, Dame Janet Finch, Gillian Fleming, Vince Cable, Jo Swinson, Jonathan May, Sajid Javid, the improbably named Independent Assessor, Dame Julie Mellor, Greg Clark, the government monitors of this government approved scheme, Lord Tim Clement Jones, the Secretary of the Ombudsman Association, Chuka Ummuna, Yvonne Fovargue, The All Party Parliamentary Group on Consumer Protection, Dame Helena Kennedy, The EU Justice Sub-Committee.....
2. A public inquiry into Ombudsman Services:Property (acompany formerly trading as te Surveyors Ombudsman Service until being rebranded) and the role of The RICS.
3. Compensation for the ictims of the ombudsman's illogical Final Decisions and the executives' maladministration.
4. The setting up of a state-controlled, fair, independent, transparent and accountable ADR scheme.
Yours sincerely,
Steve Gilbert - The Ombudsmans61percent Campaign
Steve Gilbert - The Ombudsmans61percent Campaign
No comments:
Post a Comment