TPOS £531 - Ombudsman Services:Property £50 (643)

To the Business, Energy and Industrial Strategy Secretary / Chair, Ombudsman Services / Chair TPOS.

For Clarity - Attempt 643.

643) TPOS £531 - Ombudsman Services:Property £50

Dear Mr Clark, Lord Tim Clement Jones and Mr Fitzjohn,

Desperate consumers in search of some sort of private justice stand a better chance of finding it if they take their complaints to TPOS rather than Ombudsman Services:Property. However, (just like OS:Property) TPOS doesn't appear to ask consumers if they are satisfied or not with their "customer journey."

From TPOS' stipulation that they will not tolerate any abuse from stressed victims of sharp business practices, apparently not all complainants are.

Q. Mr Clark, why has government approved private redress schemes which don't - and are not required - to ask consumers whether they are satisfied or not with the way in which their complaint has been handled or mishandled?

Q, Mr Clark, why is not mandatory for private redress schemes to ask consumers whether they were satisfied with the way in which their complaint has been handled and mandatory for them to publish their complainants' responses?

When it comes down to money, the differences between the two companies average financial awards to stressed property complainants is extraordinary: £531 v 50 quid.

Q. Lord Tim Clement Jones, you handle similar sorts of property complaints as TPOS so how you account for this extraordinary difference in the level of financial awards between the two companies?

Q. Lord Tim Clement Jones, the regulator RICS has a Memorandum of Understanding with its, "appointed" company (OS:Property) of which you are Chair, and is in regular contact with you to ensure what it describes as, "the effective resolution of disputes." Do you consider a 50 quid financial award to be the effective resolution of a complex and costly property complaint?

At the end of our complaint - 510458 - and at the start of the company's letter we were told by the then Property Ombudsman, Gillian Fleming, that the RICS poorly regulated Member Firm had to take certain steps to put things right. We agreed. By the end of the same letter this decision had stood on its head and the company were no longer required to take any steps, whatsoever.

This was frustrating.

So we started our campaign in the hope of helping others avoid the eye-wateringly ludicrous con that masquerades as a, "fair" and, "independent" investigation of a property complaint by somebody operating under the impressive title of, "ombudsman."

A number of those contacting the Ombudsmans61percent Campaign have spoken of the huge financial losses they've incurred and damage they've suffered to their health as a result of truly appalling decisions made by, "ombudsmen."

Q. Mr Clark, what is the emotional and psychological cost to individuals, their families and to the NHS of those handed eye-wateringly ludicrous decisions by so-called, "ombudsmen" and who are then - as a final insult - told to go elsewhere to,"find a solution that suits them better?" (Gillian Fleming. OS:Property Ombudsman. Final Decision Case 510458) 

Of course, by the time you've discovered its all been a con it's too late.

Yours sincerely,

Steve Gilbert - Workstock number 510458.

The Ombudsmans61percent Campaign is seeking:

- answers from Vince Cable, Mark Prisk, Grant Schapps, Jo Swinson, Jonathan May, the government monitors of this OFT approved scheme, Prof.Dame Janet Finch, The Rev. Shand Smith, Gillian Fleming, The Independent Assessor Steven Gould, Walter Merricks, Francis Maude, Dame Julie Mellor, Sajid Javid,

Mr Clark and Lord Tim Clement Jones.

- a public inquiry into the workings of Ombudsman Services:Property (a company formerly trading as the SOS until undergoing rebranding) and the role of the RICS.

- compensation for the victims of the Ombudsman's illogical Final Decisions and the executives' maladministration.

- the setting up of a truly, "fair" and, "independent" redress scheme free from RICS' influence.

The Ombudsmans61percent campaign is at: www.blogspot.com Ombudsmans61percent and www.facebook.com Ombudsmans Sixtyone-percent.