From "RICS" to "RIGS" - Question 11. (639)

To the Business, Energy and Industrial Strategy Secretary and Chair, Ombudsman Services.

For Clarity - Attempt 639.

639 From, "RICS" to "RIGS" - Question 11.

Dear Mr Clark and Lord Tim Clement Jones,

We tried asking Dame Janet Finch;

"Q.11 How do you, as Chair, account for Ombudsman Services:Property's failure to deliver on this very basic standard of service - to resolve complaints, 'fairly' and 'swiftly?'

Isn't the Ombudsman Services:Property statement simply misleading the consumer into expecting a service from them which they were incapable of delivering?

'We are not on the side of either company or consumer.'

In light of what has already been said isn't it stretching credulity just a little to have any confidence whatsoever in this statement especially in light of the fact that OS:P was "appointed" by the RICS to investigate complaints made against its members?

Steven Gould, Director of Professional Regulation and Consumer Protection for the RICS is a Board Member and RICS Members fund this service with their fees.

Q. Mr Clark, isn't this arrangement a 24 carat conflict of interest?

Yours sincerely,

Steve Gilbert - Workstock number 510458.