The Chief Ombudsman Who Mistook A Fifty Quid "Award" For Civil Justice. (640)

To the Business, Energy and Industrial Strategy Secretary and to the Chair, Ombudsman Services.

For Clarity - Attempt 640.

640. The Chief Ombudsman Who Mistook A Fifty Quid "Award" For Civil Justice.

Dear Mr Clark and Lord Tim Clement Jones,

Ombudsman Services:Property is a place where illogical decisions get mistaken for, "civil justice" and ombudspeak redefines reality. 

We're told,

"We are not on the side of either company or the customer."

Surely, this isn't true - it's not fee-paying customers who pay for the service or expect, "real value to be added to their businesses." However, they do expect a, "fair" and "independent" investigation of their complaint although the consensus of opinion is that this isn't happening. (DJS Research: Customer Satisfaction Reports for Ombudsman Services )

It wasn't customers who complained that awards were too high and got Gillian Fleming - Ombudsman - to, "lower them significantly." This action was taken even though DJS Research had repeatedly reported widespread customer dissatisfaction with derisory so-called, "financial-awards" bestowed on some of them by an ombudsman who appeared to be very much on the side of the fee-paying companies who paid for her salary and the service she was providing for them.

Question 12 to the Chair, Prof Janet Finch: How the above statement be true - 'We are not on the side of either company or the consumer' when two RICS Members sit on the Board?

Prof. Dame Janet Finch didn't reply.

Q. Lord Tim Clement Jones, wasn't this an obvious conflict of interest and shouldn't all illogical Final Decisions made by the OS:Property Ombudsman now be independently reviewed by a judge? 

Ombudsman Services:Property really does add value to its Members' business practices - its Ombudsman's so-called, "financial awards" have plummeted from £1.511.75p in 2009 to 50 quid in 2016.

Q. Mr Clark, if this private redress scheme really is not on the side of either company or the consumer, why are its, "financial awards" to a handful of property complainants so pitifully low?

Yours sincerely,

Steve Gilbert - Workstock number - 510458.

The Ombudsmans61percent Campaign is seeking:

- answers from Vince Cable, Mark Prisk, Prof. Dame Janet Finch, Gillian Fleming, The Rev. Shand Smith, Francis Maude, The Independent Assessor, Walter Merricks, Steven Gould, Jo Swinson, Sajid Javid, Lord Tim Clement Jones and Mr Clark.

- a public inquiry into the workings of Ombudsman Services:Property (a company formerly trading as The SOS before undergoing re-branding) and the role of the RICS.

- compensation for the victims of the Ombudsman's illogical Final Decisions and the executives' maladministration.

- the setting up of a truly fair and independent redress scheme free from RICS' influence..

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