The Ombudsman Services' Terms of Reference - A Pirate Code? (561)

To the Business, Energy and Industrial Strategy Secretary:
For Clarity - Attempt 561.

561) The Ombudsman Services' Terms of Reference - a Pirate Code?

Dear Mr Clark,

We've already seen in previous blogs that the Ombudsman Services' Terms of Reference are treated by those maladministrating consumers' complaints as more like a Pirate Code. Sadly, the maladministrators seem to have far less respect for their Terms than pirates did for their Code. There's progress for you.

If you go to www.ombudsman-services.org click on, "our company" then, "governance" and then, "Terms of reference" you will see that 4 Disqualification  appears to have disappeared from their, "Terms of reference pre October 2015."

Q. Mr Clark, why has how to disqualify and ombudsman from being an Ombudsman apparently disappeared from this company's Terms of Reference?
Q. Mr Clark, now that this country has apparently taken back control how do we control Ombudsmen who have run amok?

We tried asking Gillian Fleming, the Ombudsman Services:Property Ombudsman;
"5 Ombudsman's Principle Aim:
The Ombudsman's Principle Aim is to receive complaints made by complainants in accordance with these Terms of reference and where appropriate, investigate such complaints in order to encourage and/or facilitate the terms of their resolution, settlement and/or withdrawal.
- At no time have you sought to do this. I see that The Firm, after visiting our home for the xth time, regretted no longer being able to come with an independent surveyor. At no time prior to this was this course of action ever countenanced. Why not?"

Needless to say we didn't get an answer.

Q. Mr Clark, The Firm say they regretted not being able to have a surveyor independently re-survey our home. Why didn't they suggest this to us as part of the resolution of our complaint with them?
Q. Mr Clark, if The Firm had offered this to us as part of a resolution to our dispute when we were in their, "Complaints Handling Procedure" there would have been no need to have gone to their Ombudsman. If they were suggesting this to their Ombudsman why weren't they suggesting this to us?
Q. Mr Clark, why didn't Gillian Fleming suggest an independent re-survey of our home as part of the resolution of our complaint about The Firm?
Q. Mr Clark, we asked Gillian Fleming for an independent re-survey of our home and she refused. Why?

Yours sincerely,
Steve Gilbert - The Ombudsmans61percent Campaign.