To the Business, Energy and Industrial Strategy Secretary.
For Clarity - Attempt 562.
562) The Ombudsman Services' Terms of Reference - A Pirates' Charter.
Dear Mr Clark,
I tried asking Gillian Fleming, the Ombudsman Services:Property Ombudsman to comment on 7.3 of her company's Terms of Reference:
"7.3 Information passed to the Ombudsman will be disclosed to the other party unless reasons are given setting out circumstances for non-disclosure."
I also tried asking the Ombudsman:
"- Why wasn't Monk and Partners File made available to me from the outset?
- Why did I have to make a request for this information under the data Protection Act?
- Why haven't you answered my questions regarding Monk and Partners File?
- Why have I not received the photographs taken by Monk and Partners on one of their unannounced visits?"
I did eventually receive the photographs along with the somewhat amazing statement that the Ombudsman, "had not sought them out."
"Had not sought them out," is Ombudspeak for, "didn't bother to look at them."
Apparently, been had, "been unable to seek them out" because her computer didn't work. I was able to seek them out because there was nothing wrong with mine.
The Ombudsman didn't answer my questions save to say she didn't routinely ask her fee-paying RICS Members questions.
I didn't get any reasons from the Ombudsman for her decision not to set out the circumstances justifying her non-disclosure of Monk and Partners' File.
Q. Mr Clark, how did the Ombudsman meet her duty as an Ombudsman as set out in 7.3 of her company's Terms of Reference?
Q. Mr Clark, how can an Ombudsman conduct a fair, thorough and independent investigation of a consumer's complaint when she doesn't routinely ask her fee-paying RICS Members questions?
Q. Mr Clark, how can an Ombudsman conduct a fair, thorough and independent investigation of a consumer's complaint when her computer doesn't work?
Yours sincerely,
Steve Gilbert - The Ombudsams61percent Campaign
No comments:
Post a Comment