To the Business, Energy and Industrial Strategy Secretary and Professor Waite, CEO Livewell Southwest Ltd.
For clarity - Attempt 567:
567) Staffing and Qualifications.
Dear Mr Clark, Mr McCraken and Professor Waite.
It seems its not what you know that lands you a job at Ombudsman Services:Property or Livewell Southwest Ltd.
Naomi Creutzfeldt and Chris Gill's research tells us,
"some perceived a lack of knowledge over the matters being investigated or, more generally, a lack of life experience. This could lead investigators accepting evidence provided by the bodies being investigated at face value. It was perceived that often staff did not have professional qualifications in the area being investigated nor did they have the legal qualifications to allow then to consider more general legal issues in cases. In terms of the ombudsman sector more generally, this was perceived to be a small world and something of, 'an old boys' and old girls' club.' Several ombudsmen and former ombudsmen sat on each other's board or acted as Independent Assessors, which mean that external perspectives were lacking."
(Naomi Creutzfeldt and Chris Gill: www.law.ox.ac.uk/critics-of-the-ombudsman-system)
An old boys' and girls' club.
How terribly English.
We have on a number of occasions attempted to bring to your attention the sterling work carried out by DJS Research in exposing the ineptness of those supposedly "investigating" consumers' complaints at Ombudsman Services:Property but sadly to no avail.
(DJS Research: Customer Satisfaction Reports Ombudsman Services 2009 - 2011)
Ombudsman Services old boys' and girls' network can depend upon your old boys' and girls' network to collude with them in their maladministration and illogical decision making to the detriment of consumers. If it were the other way around all hell would break lose. But it isn't and it hasn't.
Ombudsman Services have even had the temerity to advise your department on the requirements of the European Directive on ADR.
Things would appear to be just as bad if not worse at Livewell Southwest Ltd. At this company there is no independent research, no customer satisfaction reports and as such, no accountability.
We've also attempted to bring to your attention the unaccounted for decision making at Livewell Southwest Ltd but also to no avail.
Q. Mr Clark, and Prof Waite when are you going to step, challenge the vested interests of the NHS and RICS and right the wrongs of illogical decision making and maladministration?
Yours sincerely,
Steve Gilbert - The Ombudsmans61percent Campaign
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