The Logic Behind Arriving At Decisions In An Illogical Manner (2). (543)

To the Business, Energy and Industrial Strategy Secretary:
For Clarity - Attempt 543.

543) The Logic Behind Arriving At Decisions In An Illogical Manner (2)

Dear Mr Clark,

DJS Research alerted; RICS the regulator, the Ombudsman Services executives and the OFT monitors to the fact that the Ombudsman Services:Property ombudsman, "arrived at decisions in an illogical manner."
(DJS Research Customer Satisfaction Reports 2009-2011)

For example, in our case (510458) the ombudsman completely ignored Monk and Partners' offer - which we had accepted - to carry out repairs to our home and the issue of why they did so in the first place. Surely, wasn't offering to repair our home not a tacit acknowledgement on their part that the original survey was sub-standard? Why offer to fix something if you didn't think it needed fixing?

Instead, the ombudsman chose to ignore this fact - that her fee-paying RICS surveyor had offered to fix something thereby acknowledging the survey was a dud - and focussed her attention on, "what could have been seen during a survey."

Yet on one of his re-inspections Mr Monk saw what should have been seen during the original survey, offered to carry out repairs and then didn't only for his ombudsman to come to the bewildering conclusion that she couldn't be sure, "what could have been seen during a survey."

But it's already been seen by her fee-paying Member!

In order to attempt to clarify this apparent confusion we asked for an independent re-survey only for this request to be refused by the ombudsman.

Q. Mr Clark, isn't the logic behind this simple and straightforward - the ombudsman was under pressure from RICS the regulator to resolve complaints effectively and in order to comply with this directive the ombudsman worked to save her fee-paying Member from having to pay for expensive repairs?

Yours sincerely,
Steve Gilbert - The Ombudsmans61percent Campaign.