Ombudsman Services: "Impeccable Sources." (454)

To the Business Secretary Sajid Javid and Oliver Colvile MP Sutton and Devonport.

599 Clarity - Attempt 454

454) "Impeccable Sources."

Dear Mr Javid and Mr Colvile,
I'm sure you'd both agree with the Campaign that Hartlepool MP Ian Wright's conduct during the interview with the BBC over the Sports Direct issue was - impeccable.

The Sun's impeccable sources in their, The Queen Leads Brexit Campaign shock, horror story, less so. Is there really anything about Michael Gove that is in any way, "impeccable?"

Then there's our impeccable source who once worked at Ombudsman Services who wrote,
"Hi Steve,
I used to work for Ombudsman Services. The truth is worse than you imagine. For starters 90% of the, "ombudsman's final decisions" are never actually seen by the ombudsman whose name is on the letter.

They're not seen by the ombudsman at all.

They are written by the VERY SAME "investigating officer" who wrote the original report. The investigating officer just cuts and pastes the ombudsman's signature on the letter and sends it out. Only 10% of the final decisions are, "checked|" by the ombudsman for, "quality" purposes.

This is a new process OS has introduced. Up until maybe 2011 the ombudsman reviewed all final decisions. This was very time consuming hence massive delays. The regulators - RICS for surveyors, Ofcom for communications, Ofgem for energy basically told OS it had to buck its ideas up.

It hired a new director of communications. Her idea was basically get the investigators writing final decisions and sending them out unchecked.

The executive team at Ombudsman Services are all slapping each others' backs as a result of the scheme! They have cut the backlog entirely (unsurprisingly!) plus the investigating office salary is about a third of an ombudsman so they're making a tidy saving as well!

Before I left they even had a celebrating meeting to brag about how well they'd done in cutting down the backlog and how the executives had all done an amazing job and RICS / Ofcom ? Ofgem were really happy ... Doubt they know the truth."
(Terry Orange - visitor - 2013 - 06 - 22@15.43:35)

Now there's a story for the Sun or does Murdoch consider the lives of ordinary people to be eclipsed by tittle-tattle about The Great and The Not So Great and The Good and The Not So Good?

Q. Mr Javid and Mr Colvile, why, in this day and age, are these matters not the subject of a thorough no-grace-no-favours independent investigation? We Must Know!

Yours sincerely,
Steve Gilbert - The Ombudsmans61percent Campaign.