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Sunday, 27 March 2016

Ombudsman Services: Nicky Morgan - A Modern Day, "Wrecker." (459)

To the Business Secretary:
For Clarity - Attempt 459.

459) Nicky Morgan - A Modern Day, "Wrecker."

Dear Mr Javid,

Nicky Morgan should be given a small part in the next series of Poldark.

We picture her hooded figure, silhouetted atop a tall Cornish cliff, gale blowing as she holds a lamp outstretched luring those safely at sea onto the treacherous rocks below.

Mrs "Nanny" Morgan knows best - ignoramus, studious ignorer of the evidence, non-teacher who lectures teachers' unions on being, "positive," a woman with no reverse gear, driven solely by a fanatical ideology that reduces education to the role of compliant and unquestioning servant of, "business-like" rigged capitalism.

It would seem that neither Sir Andrew Dilnot, Chair of the Statistical Authority nor Simon Lebus, CE Cambridge Assessment, mark her performance very highly. "Could do better," "needs to start thinking for herself" and "easily led." The latter believing she is poorly advised and "trying to rig the race." The former suggesting she should reconsider her misreading of statistical evidence and subsequent misleading remarks to Parliament over Labour's record on education when in office.

"Trying to rig the race."

Quite clearly, time spent at the Department for Business, Innovation and Skills (BIS) has had a detrimental and corrosive effect on her moral and intellectual development.

When the statistical evidence totally contradicts your predetermined prejudices what does the Education Minister do? She ignores the evidence and carries on because she, "has no reverse gear." Not very intelligent for an expensively and privately educated Oxford graduate.

Q. Rigging the market and misleading Parliament - where have we heard that before?  
A. The RICS and its failure to adequately regulate its members and (Un)regulated Firms and its lobbying of Vince Cable to "fix" the lettings market but leave the rigged surveying market well alone. And he did.

The lure this time?

The con this time according to Mrs Morgan is that education must be, "business-like." And to be business-like she doesn't want any troublesome parents poking their noses into places where parents' noses are most definitely not wanted - like questioning rigged statistics on performance for instance, thought leaders being tipped off about Ofsted inspections or whether there's a fair and transparent tendering process being operated by the academy their child is forced to attend.

In short, a "business-like" rigging of performance, inspections and the tendering process

In The Brave New World of academies there will be no transparency or accountability just chief executives lining their pockets. Thought leaders have decided that they are extremely expensive to employ and whilst they busily tear up national pay scales and conditions of employment, their staff will, as a result of their leaders' business-like acumen, become far cheaper to hire an far easier to fire.  

Mrs Morgan would appear to be modelling this insanity on the so-called, "civil justice" being meted out by the maladministrators at Ombudsman Services. No doubt her bad habits were picked up loitering at the back of the BIS.

Ombudsman Services' executives like nothing more than talking the talk about just how business-like they are. It is the one thing they are genuinely world-class at. How they endlessly beaver away making sure they, "spend their Members money wisely" and, "add real value to their business practices."

Their lure to a public all at sea?

A government sanctioned promise to handle complaints, "fairly," "speedily" and "independently."

The Rev. Lewis Shand Smith, company CEO and Chief Ombudsman, extolls the virtues of his, "superb business model" where maladministered decisions have become, "our product." He apparently, even holds back slapping parties to celebrate just how clever he and his team are at maladministering the consumers' complaints they (mis)handle with seeming impunity.

This is, "business-like." It gets results - for the paymasters.

Just how ethical the business-like Rev Smith is should be the subject of a public inquiry and not simply left to The Rev and his Maker.

Just like academies of the future, no one knows what on earth is going on at this particular academy for civil justice because DJS Research lost the contract to conduct Customer Satisfaction Reports. What we do know - thanks to their diligence - is that in the past customers were very dissatisfied. Nowadays no-one has the faintest idea what consumers think of their customer journey because The Rev Smith no longer bothers to ask them. When the statistics say your company's performance is abysmal simply get rid of those responsible for gathering them.

That's very, "business-like" indeed.

"Superb" is not a word we would use to describe ombudsmen arriving at decisions in an illogical manner. "Shite" perhaps.

Ombudsman Services is a modern day example of piss-poor governance and a shocking indictment of "civil justice" left in the hands of unaccountable clerics like The Rev. Smith.

If Mrs Morgan gets her way no-one will ever know what goes on in academies either - its her vision-for-the-future. Overpaid executives will be able dispose of taxpayers' money as and how they please. Whatever statistical evidence gets gathered will not be made available for public scrutiny. Parents won't have the right to be involved in the running of the schools they're being forced to send their children to. Children will be taught not to ask questions.

Instead they will be taught to love business-like, "Big Society."

Q. Mr Javid, isn't the vehicle Mrs Morgan's driving un-roadworthy as it has no reverse gear? Shouldn't she now be breathalysed and banned from working at the Department of Education?

She could get a real job and try teaching as a next career - put her use of taxpayers' money where her mouth is. See how long she remains, "positive" - we'd give her to break-time on the first day.

Wouldn't be fair on the kids though.


Tuesday, 15 March 2016

Ombudsman Services: Michael Gove The Brains Behind Cuckoo Conservatism. (455)

To The Business Secretary:
For Clarity - Attempt 455.

455) Mr Gove - The Brains Behind Cuckoo Conservatism.

Dear Mr Javid,
Michael Gove, the Justice Minister and First Cuckoo in Spring has chirruped again. Only this time he's denying it. We, at The Campaign, have already said he couldn't possibly have been one of The Sun's, two, "impeccable sources" - and thus dissed Her Majesty (GBH)  - as there's nothing about him that's remotely impeccable.

The Ministry of Justice's website announces to the public that;
"We work to protect the public and reduce re-offending."
Surely, you don't needs the brains of an archbishop to know that one way of protecting the public and reducing re-offending would have been for the Prime Minister to have put Mr Gove - a known serial repeat offender - elsewhere. The Scrubs perhaps?  What a cuckoo idea of David Cameron's it was to let him nest at Justice Department. Yet another criminal error of judgement on his part. Seems he has cuckoo tendencies of his own.

Perhaps its contagious? Cuckoo flu?

Mr Gove is indeed like the cuckoo in the clock only instead of popping in out on the hour, he's in and out all the bloody time. His mechanism needs fixing. He's undoubtedly the First Among Cuckoos. The first cuckoo not only in spring but in summer, autumn and winter too. Busy ruffling the feathers of all around him. And worse. Cuckoos have a dark, destructive side. Bullying and attack dogs at, of all places, the Education Department. (www.independent.co.uk:
"Dump f***ing everyone - the inside story of how Mr Gove's vicious attack dogs are terrorising the DfE")

Come to think of it, Mr Gove, as the rising star of the cuckoo conservative right - The Cuckoo Ascending - should have had Big Ben specially adapted for him and he could have sprung out and chimed at regular intervals.

Foreign tourists would have loved him and he would have loved being seem regularly. He'd be famous and seen and heard every 15 minutes of every day!

But we suppose that would have involved an unacceptable degree of regulation and so another great opportunity to add something tangible and meaningful to the Big Society has once again been allowed to go begging.

Q. Mr Javid, as that other rising star of cuckoo conservatism, was it not a cuckoo idea to give a failed regulator, The RICS, total control over Ombudsman Services:Property - a private redress scheme criminally maladministers consumers' complaint in the name of, "civil justice?"

Yours sincerely,
Steve Gilbert - The Ombudsmans61percent Campaign.


Saturday, 12 March 2016

Ombudsman Services: "Impeccable Sources." (454)

To the Business Secretary Sajid Javid and Oliver Colvile MP Sutton and Devonport.

599 Clarity - Attempt 454

454) "Impeccable Sources."

Dear Mr Javid and Mr Colvile,
I'm sure you'd both agree with the Campaign that Hartlepool MP Ian Wright's conduct during the interview with the BBC over the Sports Direct issue was - impeccable.

The Sun's impeccable sources in their, The Queen Leads Brexit Campaign shock, horror story, less so. Is there really anything about Michael Gove that is in any way, "impeccable?"

Then there's our impeccable source who once worked at Ombudsman Services who wrote,
"Hi Steve,
I used to work for Ombudsman Services. The truth is worse than you imagine. For starters 90% of the, "ombudsman's final decisions" are never actually seen by the ombudsman whose name is on the letter.

They're not seen by the ombudsman at all.

They are written by the VERY SAME "investigating officer" who wrote the original report. The investigating officer just cuts and pastes the ombudsman's signature on the letter and sends it out. Only 10% of the final decisions are, "checked|" by the ombudsman for, "quality" purposes.

This is a new process OS has introduced. Up until maybe 2011 the ombudsman reviewed all final decisions. This was very time consuming hence massive delays. The regulators - RICS for surveyors, Ofcom for communications, Ofgem for energy basically told OS it had to buck its ideas up.

It hired a new director of communications. Her idea was basically get the investigators writing final decisions and sending them out unchecked.

The executive team at Ombudsman Services are all slapping each others' backs as a result of the scheme! They have cut the backlog entirely (unsurprisingly!) plus the investigating office salary is about a third of an ombudsman so they're making a tidy saving as well!

Before I left they even had a celebrating meeting to brag about how well they'd done in cutting down the backlog and how the executives had all done an amazing job and RICS / Ofcom ? Ofgem were really happy ... Doubt they know the truth."
(Terry Orange - visitor - 2013 - 06 - 22@15.43:35)

Now there's a story for the Sun or does Murdoch consider the lives of ordinary people to be eclipsed by tittle-tattle about The Great and The Not So Great and The Good and The Not So Good?

Q. Mr Javid and Mr Colvile, why, in this day and age, are these matters not the subject of a thorough no-grace-no-favours independent investigation? We Must Know!

Yours sincerely,
Steve Gilbert - The Ombudsmans61percent Campaign.