The Logic Behind The Ombudsman's Illogical Decisions. (443)

To the Business Secretary:
For Clarity - Attempt 443.

443) The Logic Behind The Ombudsman's Illogical Decisions.

Dear Mr Javid,
1) Monk and Partners, the RICS Member Firm kept no record of the phone calls we made to their surveyor before an immediately after moving into our new home.
2) They kept no record of their first visit at the end of February or the second one in the summer.
3) The Case File contained no record of the problems/issues we sought to raise or the names of all the surveyors who trooped through our home to apparently, "re-survey" it.
4) There was no explanation as to why the original surveyor no longer worked for the company or why Mr Monk, the firm's senior partner, having said he would either write or phone us, did neither.
5) Although we asked for the surveyor's contact details Mr Monk just didn't respond to our requests.
6) We were forced to send the photocopied letter dated 18th January, recorded delivery to the firm and it eventually arrived at the Ombudsman's office stamped, "Received."
7) The Ombudsman doesn't seem to have read the letter but if she had she probably wouldn't have made the following statement, which was that,
"Your first recorded representation to the Firm was in December, although you now say you telephoned Monk and partners immediately after moving I." (Gillian Fleming, 30th June 2010)

It's June - sixteen months after we first contacted Monk and Partners - and their Ombudsman simply refused to acknowledge the fact that we hadn't waited for nearly a year before contacting them to complain even though the evidence was apparently  right in front of her nose. This enabled her to maintain the fiction that;
a) We'd been loafing around for nearly a year before complaining.
b) Everything that was wrong with our home wasn't down to a sub-standard survey but due to a cataclysmic series of events that mysteriously all seemed to occur around Christmas time.

Q. Mr Javid, isn't the logic behind this bizarre interpretation of the evidence simply that the Ombudsman was doing her utmost to get her fee-paying Member, Mr Monk, off the hook?

Yours sincerely,
Steve Gilbert - The Ombudsmans61percent Campaign.