To The Business Secretary:
For Clarity - Attempt 436
436) "There are lies, damn lies and ... oops, who lost the statistics?"
Dear Mr Javid,
Under Dame Janet Finch's apparently unimpeachable chairmanship of Ombudsman Services, statistical evidence of the company's performance in handling consumers' complaints, "fairly" and "independently" has all but vanished from the face of the earth.
So no-one, apart from those maladministrating the scheme, has the remotest notion as to what's going on at this state of the art dumping ground for RICS' troublesome and costly dissatisfied clients.
We asked Prof. Finch,
"Why are no statistics provided in the Annual Report detailing how many RICS Member Firms have been reported to RICS Member Board for breaches of the Rules of Conduct?"
Unfortunately, we didn't get an answer to that one either.
Q. Mr Javid, don't you agree that if league tables for schools' performance is such a good idea, then league tables for RICS surveyors' performance is equally as good, if not better?
Yours sincerely,
Steve Gilbert - The Ombudsmans61percent Campaign.
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