"Changes" David Bowie. (433)

To the Business Secretary:
For Clarity - Attempt 433.

433) "Changes" David Bowie.

Ch - ch- ch - ch changes
Ne - ne - ne - ne needed
De - de - de - de desperately

Dear Mr Javid,
David Bowie asks,
"Where's your shame,
You've left us up to our necks in it."

Clearly, the executives of Ombudsman Services have no shame when they engage in the maladministration of consumers' complaints or when they replaced DJS Research with BMG Research and thereby attempted to draw a veil over their shameful performance in investigating property complaints fairly.

DJS Research's final Customer Satisfaction Report is fascinating -  but don't take our word for it, we're not ombudsmen we're campaigners, instead why not go to: www.ombudsman-services.org and type "DJS Research" into the box provided to see for yourself.

Anyone reading this email/blog is more than welcome to do the same - it might ch - change you.

You'll find that the contrast between the Complainant's experience and that of the Member, couldn't be starker:
Complainants:
"1.9: Only about a half satisfied with friendliness, helpfulness, knowledge, understanding, reliability and authority to deal with the problem. This is likely to reflect the high proportion
who felt the outcome of the case went against them."
Members:
"1.17: When members were asked about satisfaction with Ombudsman Services:Property satisfaction levels were high with no dissatisfaction with efficiency of handling a case and ease of contacting the ombudsman.
1.20: We asked members about their satisfaction about the Provisional Conclusion Report ... and all satisfied with the accuracy of content and readability."

Q. Mr Javid, are the differing customer journeys experienced by the Members and their dissatisfied clients explained by the simple fact that the guilty pay for the judge and jury's salary whilst the innocent don't and that that leaves the latter up to their necks in it?

Yours sincerely,
Steve Gilbert - The Ombudsmans61percent Campaign.