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Thursday, 7 January 2016

Campaign Against OS:Property - "Ombudsmen Promote Justice" Prof. Finch. Chairman Ombudsman Services. (430)

The Ombudsmans61percent Campaign at www.blogspot.com

To the Business Secretary:
For Clarity - Attempt 430.

430) "Ombudsmen Promote Justice" Prof Finch, Chairman Ombudsman Services.

Dear Mr Javid,

In her, "Forward From The Chairman" Prof. Finch makes the claim that, "Ombudsmen promote justice."

She provides no evidence with which to support that statement. Evidence has become a scarce commodity at Ombudsman Services since she became Chair.

After having carefully studied DJS Research's surveys this must have an exceedingly difficult conclusion for a Professor of Sociology to have arrived at. She would have had to have read them as part of her role as Chairman.

But why not judge for yourself? How fair-minded and objective are you?

Just read their reports - go to www.ombudsman-services.org and type, "DJS Research" into the box provided and there they are. We've quoted from: Property Ombudsman - Customer Sat Report 2011.

Under, "Provisional Conclusion Report," DJS Research say,
"7.28: We asked about satisfaction with various aspects of the provisional conclusion report. In keeping with the trend throughout this complainants' section, satisfaction levels dropped in all areas relating to the general content of the provisional conclusion report this was also the case when focussing on the conclusions of the report."

And,
"7.29: The number satisfied with the readability fell to 58% in 2011from 65% in 2010, likewise, the number satisfied with the accuracy of the report (34%) and its recommendations (30%) fell from the 2010 of (40%) and (34%) respectively." (page32)

The conclusion anyone with unimpeachable integrity is likely to arrive at is that the majority of complainants are dissatisfied with the conclusions of reports, that they are not accurate and that their recommendations are not accepted.
Q. As Chairman, what conclusions would you have reached and actions would you have taken?

So, of 428 cases "investigated" by the ombudsman in 2010/11, 273 were dissatisfied with the accuracy of the report and 300 were dissatisfied with their report's recommendations.
Q. Mr Javid, do you not agree that these statistics would suggest that far from promoting justice, ombudsmen actively promote injustice?

Q. Mr Javid, when are you going to act to protect complainants from this injustice?

Yours sincerely,
Steve Gilbert - The Ombudsmans61percent Campaign.

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