To the Business Secretary:
For Clarity - Attempt 425.
425) "Company Man" - Warren Haynes.
or woman.
Dear Mr Javid,
Warren Haynes' song goes;
"Sometimes in this world you gotta make a stand,
Never wanted to be no company man"
which are our sentiments entirely.
However, we invite you and anyone else who happens to read this email/blog to be the company Chairman of the Property Member Board for a short while. You will need to have unimpeachable integrity. All you have to do is:
1. Go to www.ombudsman-services.org
2. Click on the, "Information" box.
3. Then click on the, "Annual Reports" box.
4. Next click, "Annual Report 2009/10 Property."
5. Now just sit back and read the report .....
You will see that this report has 8 pages. It is full of information but the interpretation of that information leads in two totally different directions. One direction is that of DJS Research (a totally independent research group who carried out three Customer Satisfaction Reports for OS:Property) the other is the one taken by the Labour Peer, Dame Maggie Jones, Chair of its Property Member Board. This was DJS Research' s 2nd report. Their report can be read in full if you enter: DJS Research in the box on the top right of the home page - scroll down to 2009/10. It's provides a remarkable insight into what goes on behind the scenes at this private redress scheme.
Q. Why is the Chair's interpretation so different from that of DJS Research's?
Dame Maggie Jones fully endorses the claim made by Ombudsman Services:Property that it is, "building a reputation as a respected and versatile provider." (page 8)
DJS Research on the other hand state;
"Many were complaining about the poor information/advice which could potentially have led to a costly purchasing mistake far in excess of a few hundred pounds." (as was our case with Monk and Partners)
they continue,
"As for the last year overall satisfaction levels were low." (page 7)
Q. If overall satisfaction levels were so low how does that equate with Dame Maggie Jones' endorsement of the company as being one that was building a reputation as a respected provider?
Q. How can Ombudsman Services:Property be, "a respected provider" when complainants said that their overall satisfaction levels were low?
Q. Are the low satisfaction levels experienced by complainants the reason why, "other organisations in the property sector want to join?"
Q. Just who exactly is, "respecting" the company?
Q. And just what exactly is the company actually, "providing?"
As a temporary Chairman you will have seen that the key issues were ones of money and the logic of Ombudsman Services:Property's recommendations. On the one hand complainants were losing thousands and thousands of pounds whilst on the other the company was offering them a few hundred pounds of, "financial goodwill."
Q. As Chairman how do you understand that anomaly and what steps would you have taken to help Ombudsman Services:Property build a truly respectable reputation?
Regarding the so-called "financial goodwill." DJS Research say,
"This should be looked at and either expectations could be managed more tightly from the beginning of the claim or the scale of the financial goodwill be increased to be more in line with the financial losses incurred by the complainant as a result of the problem." (page 7)
On page 8 of the report Dame Maggie Jones made no mention of DJS Research's findings and recommendations.
Q. Why, as Chairman, did Dame Maggie Jones not respond to such critical findings?
Instead she said,
"It is a pleasure to be able to promote this service. I am not surprised that other organisations in the property sector want to join and want to promote the benefits of Ombudsman Services:Property to their members - professionalism and cost effectiveness - key concepts in these challenging times." (page 8)
Dame Maggie Jones, as Chairman of the Property Member Board seems to also be promoting a lack of logic and poor use of evidence. She, like you, will have read DJS' Customer Satisfaction Report where it states;
"Nearly a half were dissatisfied with the logic of its recommendations, use of evidence and extent to which they were reasonable."
Q. As Chairman what would your take on all of this have been in those challenging times?
Q. Why is a Labour Peer taking pleasure in promoting a service where half of its consumers were dissatisfied with the company's recommendations, its use of evidence and the reasonableness of those recommendations?
She finished with,
"This coming year will be interesting ... I am looking forward to working with Lewis Shand Smith and his team taking this challenging agenda forward."
Q. As Chairman how would you have worked with Lewis Shand Smith and his team in taking that challenging agenda forward?
Q. As a temporary Chairman with unimpeachable integrity would you make a stand or are you a company man or woman?
Thank you for taking the time to read the information and taking part.
The Ombudsmans61percent Campaign is seeking:
- answers from Vince Cable.
- answers from Francis Maude.
- answers from Nick Clegg.
- answers from Mark Prisk.
- answers from Jo Swinson.
- answers from Sajid Javid.
- answers from Dame Janet Finch.
- answers from Lewis Shand Smith.
- answers from Dame Maggie Jones.
- answers from the Ombudsman Services Board.
- answers from the Property member Board.
- a public inquiry into the workings of Ombudsman Services (a company formerly trading as the Surveyors Ombudsman Service) and the role of The RICS.
- compensation for the victims of the ombudsman's illogical Final decisions.
- compensation for the victims of the executive's maladministration.
- the setting up of a truly, "fair" and "independent" redress scheme free from RICS' influence.
As Chairman for a short while we welcome your views on the challenges set.
Thanks.
Steve Gilbert - The Ombudsmans61percent Campaign.
Wednesday, 30 December 2015
Tuesday, 29 December 2015
The Royal Institute of Chartered Surveyors - Too Posh to Squash. (424)
To the Business Secretary:
For Clarity - Attempt 424.
424) The Royal Institute of Chartered Surveyors - Too Posh to Squash.
Dear Mr Javid,
Before they were axed, Consumer Focus made a prophetic statement about the failure of regulators to regulate. They attempted to warn government, the press, the media and anyone caring to listen, that;
"Sometimes an entire market has developed practices that are not working in the customer's interests. The market in regulating surveyors and estate agents is a case in point. We believe that the problem has its origin in the RICS apparent inability to adequately regulate its Members and Regulated Firms."
"An apparent inability to adequately regulate."
How very convenient for those who are inadequately regulated don't you think Mr Javid. But not so good for the victims of this regulatory failure.
Here we have an organisation with a Royal Charter apparently incapable of doing what it was set up to do - to regulate its Members and Regulated Firms - and yet no one did anything about it. And no one is doing anything about it. It was a right royal failure of regulation but it was the messenger who was mercilessly hung, drawn and quartered and not those who so ineptly fail the British public and who - thanks to a light-touch self-regulatory regime - continue to do so with total impunity, apparently.
It's as if everyone in the Establishment - en masse - migrated to the other side of the road so as look the other way and thus avoid the messy business of having to be Good Samaritans. Then, when they arrived at the unrockable boat they were all piped aboard, each and everyone of them careful not to rock it as they sailed serenely away from the problems that were all of their making.
Disembarking into a fleet of waiting taxis organised by one of their noble leaders - Baroness D'Souza - they were ferried to the Great Hall of Excess, red carpeted inside to gorge themselves silly at the golden trough all the time bickering about the quality of the champagne they quaffed and which had been gifted to them at the taxpayers' expense. Everything they so contemptuously grasped was provided at the taxpayers' expense. Only The Elite - those accustomed to such lavish lifestyles could so freely and so recklessly spend money that had been earned by the sweat others' labour.
As their consciences atrophied they were quickly replaced by a rapacious appetite for yet more and more and more of what wasn't theirs to have. "What was once the taxpayers' is now mine and what's my own is safely deposited in an off shore bank account," seemed to be their guiding philosophy.
Whilst stuffing themselves at others' expense and listening to Britten's, "Gloriana" - an opera depicting a flawed character motivated by vanity and desire - one of the great and good was overheard to say,
"You know we simply must ensure that the new Chair is one of us - we just can't have them handing out civil justice to those little people willy-nilly now can we!"
To which came the reply,
"Don't worry Minister it's all been taken care of. We just will not have business profitability and George's miraculous economic recovery threatened by these tiresome opportunists seeking redress of all things - it simply isn't going to happen."
The citizens of the UK are victims of Regulators who don't regulate and Ombudsmen who don't ombuds leaving inadequately regulated businesses free to develop yet more practices that do not work in the customer's interests.
And so it's the posh - and those eager to be seen to be doing their bidding - who continue to squash.
The Ombudsmans61percent Campaign is seeking:
- answers from Vince Cable.
- answers from Francis Maude.
- answers from Nick Clegg.
- answers from Mark Prisk.
- answers from Jo Swinson.
- answers from Sajid Javid.
- answers from Dame Janet Finch.
- answers from the Board of Ombudsman Services.
- a public inquiry into the workings of Ombudsman Services:Property (a company formerly trading as the Surveyors Ombudsman Service before undergoing rebranding) and the role of The RICS.
- compensation for the victims of the ombudsman's illogical Final Decisions.
- compensation for the victims of the executive's maladministration.
- the setting up of a truly, "fair" and "independent" redress scheme free from RICS' influence.
Please feel free to comment.
Thanks,
Steve Gilbert - The Ombudsmans61percent Campaign.
For Clarity - Attempt 424.
424) The Royal Institute of Chartered Surveyors - Too Posh to Squash.
Dear Mr Javid,
Before they were axed, Consumer Focus made a prophetic statement about the failure of regulators to regulate. They attempted to warn government, the press, the media and anyone caring to listen, that;
"Sometimes an entire market has developed practices that are not working in the customer's interests. The market in regulating surveyors and estate agents is a case in point. We believe that the problem has its origin in the RICS apparent inability to adequately regulate its Members and Regulated Firms."
"An apparent inability to adequately regulate."
How very convenient for those who are inadequately regulated don't you think Mr Javid. But not so good for the victims of this regulatory failure.
Here we have an organisation with a Royal Charter apparently incapable of doing what it was set up to do - to regulate its Members and Regulated Firms - and yet no one did anything about it. And no one is doing anything about it. It was a right royal failure of regulation but it was the messenger who was mercilessly hung, drawn and quartered and not those who so ineptly fail the British public and who - thanks to a light-touch self-regulatory regime - continue to do so with total impunity, apparently.
It's as if everyone in the Establishment - en masse - migrated to the other side of the road so as look the other way and thus avoid the messy business of having to be Good Samaritans. Then, when they arrived at the unrockable boat they were all piped aboard, each and everyone of them careful not to rock it as they sailed serenely away from the problems that were all of their making.
Disembarking into a fleet of waiting taxis organised by one of their noble leaders - Baroness D'Souza - they were ferried to the Great Hall of Excess, red carpeted inside to gorge themselves silly at the golden trough all the time bickering about the quality of the champagne they quaffed and which had been gifted to them at the taxpayers' expense. Everything they so contemptuously grasped was provided at the taxpayers' expense. Only The Elite - those accustomed to such lavish lifestyles could so freely and so recklessly spend money that had been earned by the sweat others' labour.
As their consciences atrophied they were quickly replaced by a rapacious appetite for yet more and more and more of what wasn't theirs to have. "What was once the taxpayers' is now mine and what's my own is safely deposited in an off shore bank account," seemed to be their guiding philosophy.
Whilst stuffing themselves at others' expense and listening to Britten's, "Gloriana" - an opera depicting a flawed character motivated by vanity and desire - one of the great and good was overheard to say,
"You know we simply must ensure that the new Chair is one of us - we just can't have them handing out civil justice to those little people willy-nilly now can we!"
To which came the reply,
"Don't worry Minister it's all been taken care of. We just will not have business profitability and George's miraculous economic recovery threatened by these tiresome opportunists seeking redress of all things - it simply isn't going to happen."
The citizens of the UK are victims of Regulators who don't regulate and Ombudsmen who don't ombuds leaving inadequately regulated businesses free to develop yet more practices that do not work in the customer's interests.
And so it's the posh - and those eager to be seen to be doing their bidding - who continue to squash.
The Ombudsmans61percent Campaign is seeking:
- answers from Vince Cable.
- answers from Francis Maude.
- answers from Nick Clegg.
- answers from Mark Prisk.
- answers from Jo Swinson.
- answers from Sajid Javid.
- answers from Dame Janet Finch.
- answers from the Board of Ombudsman Services.
- a public inquiry into the workings of Ombudsman Services:Property (a company formerly trading as the Surveyors Ombudsman Service before undergoing rebranding) and the role of The RICS.
- compensation for the victims of the ombudsman's illogical Final Decisions.
- compensation for the victims of the executive's maladministration.
- the setting up of a truly, "fair" and "independent" redress scheme free from RICS' influence.
Please feel free to comment.
Thanks,
Steve Gilbert - The Ombudsmans61percent Campaign.
Ombudsman Services:Property - "Influencing Skills." (423)
The Ombudsmans61percent Campaign - www.blogspot.com
To the Business Secretary:
For Clarity - Attempt 423.
423) Influencing Skills.
Dear Mr Javid,
The appointments section of the Sunday Times when advertising the post of, "Chair of Ombudsman Services" insisted that the new ambassador would have, "interpersonal and influencing skills."
Influencing skills?
The Royal Institute of Chartered Surveyors (RICS) have developed extremely effective, "influencing skills" which when combined with their, "engagement work" persuaded your predecessor Vince Cable to, "fix" the lettings market and start driving the cowboy operators out of the sector.
Vince Cable also fixed the Royal Mail.
The RICS' "engagement work" - most of which was hush-hush and conducted, "behind the scenes" - thus very effectively influenced government legislation.
Influencing skills are of course just an up-market form of lobbying much in the same way as When The RICS say that they, "appointed" Ombudsman Services:Property to settle their Members' disputes what we believe they really mean is that they control the show at - what is to all intents and purposes - their company, from start to finish. Only they choose to operate behind the scenes and not out in the open. With a set up like this it's fanciful to think that an ombudsman, whose salary is paid for by her members, is in any meaningful way, "independent."
The market in surveying appears to be rigged in the first place - it has "developed practices that are not working in the customer's interests" - and when things invariably go wrong, is rigged in the second - the customer gets a dodgy decision from their ombudsman or if they're really lucky, about a hundred quid.
Q. Mr Javid, this raises one of the most fundamental questions of our campaign - if The RICS can influence the government to legislate to regulate the cowboys operating in the lettings sector why can't they - as regulators with a Royal Charter - act to influence the cowboys operating in the surveying sector - their very own Members and (Un)Regulated Firms - in a market they're supposedly control and for which they were given a Royal Charter?
Are The RICS simply too posh to squash?
It must come as little surprise then that the term, "influencing skills" should migrate from The RICS successful engagement work with politicians and civil servants to its "appointed" company Ombudsman Services:Property and from there to the Chair of the whole organisation.
It would take an extraordinarily principled and strong-minded Chairman to withstand that sort of pressure.
Q. Mr Javid, do you not agree that the present Chair of Ombudsman Services lacked the required influencing skills to prevent the; maladministration, illogical Final Decisions and significantly reduced levels of financial "award" doled out to consumers by her ombudsman and that these disastrous failings of leadership should now be the subject of a public inquiry?
The Ombudsmans61percent Campaign is seeking:
- answers from Vince'll Fix it Cable,
- answers from Francis Maude.
- answers from Nick Clegg.
- answers from Mark Prisk.
- answers from Jo Swinson.
- answers from Sajid Javid.
- a public inquiry into the workings of Ombudsman Services:Property (a company that formerly traded as the Surveyors Ombudsman Service before undergoing rebranding) and the role of The RICS.
- compensation for the victims of the ombudsman's illogical Final Decisions.
- compensation for the victims of the executives' maladministration.
- the setting up of a truly, "fair" and "independent" redress scheme free from RICS' influence.
Comment is still free. If you are a victim and wish to tell your story please do.
Thanks,
Steve Gilbert - The Ombudsmans61percent Campaign.
To the Business Secretary:
For Clarity - Attempt 423.
423) Influencing Skills.
Dear Mr Javid,
The appointments section of the Sunday Times when advertising the post of, "Chair of Ombudsman Services" insisted that the new ambassador would have, "interpersonal and influencing skills."
Influencing skills?
The Royal Institute of Chartered Surveyors (RICS) have developed extremely effective, "influencing skills" which when combined with their, "engagement work" persuaded your predecessor Vince Cable to, "fix" the lettings market and start driving the cowboy operators out of the sector.
Vince Cable also fixed the Royal Mail.
The RICS' "engagement work" - most of which was hush-hush and conducted, "behind the scenes" - thus very effectively influenced government legislation.
Influencing skills are of course just an up-market form of lobbying much in the same way as When The RICS say that they, "appointed" Ombudsman Services:Property to settle their Members' disputes what we believe they really mean is that they control the show at - what is to all intents and purposes - their company, from start to finish. Only they choose to operate behind the scenes and not out in the open. With a set up like this it's fanciful to think that an ombudsman, whose salary is paid for by her members, is in any meaningful way, "independent."
The market in surveying appears to be rigged in the first place - it has "developed practices that are not working in the customer's interests" - and when things invariably go wrong, is rigged in the second - the customer gets a dodgy decision from their ombudsman or if they're really lucky, about a hundred quid.
Q. Mr Javid, this raises one of the most fundamental questions of our campaign - if The RICS can influence the government to legislate to regulate the cowboys operating in the lettings sector why can't they - as regulators with a Royal Charter - act to influence the cowboys operating in the surveying sector - their very own Members and (Un)Regulated Firms - in a market they're supposedly control and for which they were given a Royal Charter?
Are The RICS simply too posh to squash?
It must come as little surprise then that the term, "influencing skills" should migrate from The RICS successful engagement work with politicians and civil servants to its "appointed" company Ombudsman Services:Property and from there to the Chair of the whole organisation.
It would take an extraordinarily principled and strong-minded Chairman to withstand that sort of pressure.
Q. Mr Javid, do you not agree that the present Chair of Ombudsman Services lacked the required influencing skills to prevent the; maladministration, illogical Final Decisions and significantly reduced levels of financial "award" doled out to consumers by her ombudsman and that these disastrous failings of leadership should now be the subject of a public inquiry?
The Ombudsmans61percent Campaign is seeking:
- answers from Vince'll Fix it Cable,
- answers from Francis Maude.
- answers from Nick Clegg.
- answers from Mark Prisk.
- answers from Jo Swinson.
- answers from Sajid Javid.
- a public inquiry into the workings of Ombudsman Services:Property (a company that formerly traded as the Surveyors Ombudsman Service before undergoing rebranding) and the role of The RICS.
- compensation for the victims of the ombudsman's illogical Final Decisions.
- compensation for the victims of the executives' maladministration.
- the setting up of a truly, "fair" and "independent" redress scheme free from RICS' influence.
Comment is still free. If you are a victim and wish to tell your story please do.
Thanks,
Steve Gilbert - The Ombudsmans61percent Campaign.
Monday, 28 December 2015
Ombudsman Services: Unimpeachable Integrity. (422)
The Ombudsmans61percent Campaign - www.blogspot.com
To the Business Secretary:
For Clarity - Attempt 422.
422) Unimpeachable Integrity.
Dear Mr Javid,
We see from the appointments section of the Sunday Times that we've just missed out on the £45K 3 day per month job of Chair of Maladministration at Ombudsman Services Ltd.
The ad. says,
"The entire system of civil justice and consumer redress is undergoing a once in a generation change, with new legislation set to alter forever the way consumers seek redress. Ombudsman Services is a the heart of this change and has doubled in size over the last two years. To lead us through our next period of change and growth, we are seeking a Chair and up to three non-executive directors to join our Board and provide effective support, scrutiny and oversight.
Q. Mr Javid, the entire system of "civil justice" and "consumer redress" at Ombudsman Services appears to be based on Dame Janet Finch's apparent inability to prevent maladministration, why haven't you ordered a public inquiry into her failure to provide effective support, scrutiny and oversight of consumers' complaints?
Q. Mr Javid, why have;
- Prof. Dame Janet Finch,
- The Rev. Lewis Shand Smith,
- Alex Bowers,
- Clive Deadman,
- Baroness Maggie Jones,
- Justin McCracken,
and,
- Jonathan Rees,
allowed consumers to have had their search for redress and civil justice at Ombudsman Services - maladministered?
The ad. continues,
"....a highly credible leader and ambassador you will have an instinctive appreciation of the challenges that go hand in hand with running and growing a substantial, complex service delivery organisation. First class communication, inter personal and influencing skills will be essential, along with commercial acumen, sound judgement and unimpeachable integrity."
Q. Mr Javid, are influencing skills those that require investigating officers to cut and paste the ombudsman's signature to reports and then send them out to unsuspecting consumers?
Q. Mr Javid, could you use your influencing skills to order a public inquiry into the maladministration of consumers' complaints by the Board and executives at Ombudsman Services?
Q. Mr Javid, what sort of leader and ambassador permits the maladministration of consumers' complaints?
Q. Mr Javid, why hasn't this Board been impeached for its total lack of effective support, scrutiny and oversight of consumers' complaints?
The Ombudsmans61percent Campaign is seeking:
- answers from Vince Cable.
- answers from Francis Maude.
- answers from Nick Clegg.
- answers from Mark Prisk.
- answers from Jo Swinson.
- answers from Sajid Javid.
- a public inquiry into the workings of Ombudsman Services:Property (a company formerly trading as the Surveyors Ombudsman Service before undergoing rebranding) and the role of The RICS.
- compensation for the victims of the ombudsman's illogical Final Decisions.
- compensations for the victims of the executives' maladministration.
- the setting up of a truly, "fair" and "independent" redress scheme free from RICS' influence.
If you are a victim of Ombudsman Services and wish to share your story, why don't you?. Thanks,
Steve Gilbert - The Ombudsmans61percent Campaign.
To the Business Secretary:
For Clarity - Attempt 422.
422) Unimpeachable Integrity.
Dear Mr Javid,
We see from the appointments section of the Sunday Times that we've just missed out on the £45K 3 day per month job of Chair of Maladministration at Ombudsman Services Ltd.
The ad. says,
"The entire system of civil justice and consumer redress is undergoing a once in a generation change, with new legislation set to alter forever the way consumers seek redress. Ombudsman Services is a the heart of this change and has doubled in size over the last two years. To lead us through our next period of change and growth, we are seeking a Chair and up to three non-executive directors to join our Board and provide effective support, scrutiny and oversight.
Q. Mr Javid, the entire system of "civil justice" and "consumer redress" at Ombudsman Services appears to be based on Dame Janet Finch's apparent inability to prevent maladministration, why haven't you ordered a public inquiry into her failure to provide effective support, scrutiny and oversight of consumers' complaints?
Q. Mr Javid, why have;
- Prof. Dame Janet Finch,
- The Rev. Lewis Shand Smith,
- Alex Bowers,
- Clive Deadman,
- Baroness Maggie Jones,
- Justin McCracken,
and,
- Jonathan Rees,
allowed consumers to have had their search for redress and civil justice at Ombudsman Services - maladministered?
The ad. continues,
"....a highly credible leader and ambassador you will have an instinctive appreciation of the challenges that go hand in hand with running and growing a substantial, complex service delivery organisation. First class communication, inter personal and influencing skills will be essential, along with commercial acumen, sound judgement and unimpeachable integrity."
Q. Mr Javid, are influencing skills those that require investigating officers to cut and paste the ombudsman's signature to reports and then send them out to unsuspecting consumers?
Q. Mr Javid, could you use your influencing skills to order a public inquiry into the maladministration of consumers' complaints by the Board and executives at Ombudsman Services?
Q. Mr Javid, what sort of leader and ambassador permits the maladministration of consumers' complaints?
Q. Mr Javid, why hasn't this Board been impeached for its total lack of effective support, scrutiny and oversight of consumers' complaints?
The Ombudsmans61percent Campaign is seeking:
- answers from Vince Cable.
- answers from Francis Maude.
- answers from Nick Clegg.
- answers from Mark Prisk.
- answers from Jo Swinson.
- answers from Sajid Javid.
- a public inquiry into the workings of Ombudsman Services:Property (a company formerly trading as the Surveyors Ombudsman Service before undergoing rebranding) and the role of The RICS.
- compensation for the victims of the ombudsman's illogical Final Decisions.
- compensations for the victims of the executives' maladministration.
- the setting up of a truly, "fair" and "independent" redress scheme free from RICS' influence.
If you are a victim of Ombudsman Services and wish to share your story, why don't you?. Thanks,
Steve Gilbert - The Ombudsmans61percent Campaign.
Saturday, 26 December 2015
Ombudsman Services:Property. "The Great Pretender" - The Platters. The Ombudsmans61percent Campaign (421)
The Ombudsmans61percent Campaign - www.blogspot.com
To the Business Secretary:
For Clarity - Attempt 421.
421) "The Great Pretender" - The Platters.
Dear Mr Javid,
The Ombudsman Services 2014-15 Annual Report has the three words, FOR THE GOOD emblazoned over its first page (just go to www.ombudsman-services.org then click on "Information" and then click "Annual reports")
For The Good?
Under the sub-heading, "Our Mission" the maladministrators pretend that they're there,
"to provide access
to justice for consumers
and improve business
practices in our participating
companies, through simple,
cost effective and
independent
dispute resolution."
The song goes,
"Oh-oh, I'm the great pretender
Pretending that I'm doing well"
but as we all know - people who maladminister complaints whilst pretending to provide access to justice - just aren't doing well at all.
Q. Mr Javid, for the good of democracy can you explain to the UK taxpayer how the Ombudsman Services executives provide access to justice for consumers when they maladminister those consumers' complaints?
Yours sincerely,
Steve Gilbert - The Ombudsmans61percent Campaign.
The Ombudsmans61percent Campaign is seeking:
- answers from Vince Cable.
- answers from Francis Maude.
- answers from Nick Clegg.
- answers from Mark Prisk.
- answers from Jo Swinson.
- answers from Sajid Javid.
- a public inquiry into the workings of Ombudsman Services:Property (a company formerly trading as the Surveyors Ombudsman Service before undergoing re-branding) and the role of The RICS.
- compensation for the victims of the ombudsman's illogical Final Decisions.
- compensation for the victims of the executives' maladministration.
- the setting up of a truly, "fair" and "independent" redress scheme free from RICS' influence.
Comment is free so please feel free to comment!
To the Business Secretary:
For Clarity - Attempt 421.
421) "The Great Pretender" - The Platters.
Dear Mr Javid,
The Ombudsman Services 2014-15 Annual Report has the three words, FOR THE GOOD emblazoned over its first page (just go to www.ombudsman-services.org then click on "Information" and then click "Annual reports")
For The Good?
Under the sub-heading, "Our Mission" the maladministrators pretend that they're there,
"to provide access
to justice for consumers
and improve business
practices in our participating
companies, through simple,
cost effective and
independent
dispute resolution."
The song goes,
"Oh-oh, I'm the great pretender
Pretending that I'm doing well"
but as we all know - people who maladminister complaints whilst pretending to provide access to justice - just aren't doing well at all.
Q. Mr Javid, for the good of democracy can you explain to the UK taxpayer how the Ombudsman Services executives provide access to justice for consumers when they maladminister those consumers' complaints?
Yours sincerely,
Steve Gilbert - The Ombudsmans61percent Campaign.
The Ombudsmans61percent Campaign is seeking:
- answers from Vince Cable.
- answers from Francis Maude.
- answers from Nick Clegg.
- answers from Mark Prisk.
- answers from Jo Swinson.
- answers from Sajid Javid.
- a public inquiry into the workings of Ombudsman Services:Property (a company formerly trading as the Surveyors Ombudsman Service before undergoing re-branding) and the role of The RICS.
- compensation for the victims of the ombudsman's illogical Final Decisions.
- compensation for the victims of the executives' maladministration.
- the setting up of a truly, "fair" and "independent" redress scheme free from RICS' influence.
Comment is free so please feel free to comment!
Ombudsman Services:Property - No Man's Land For Seekers of Private Justice. The Ombudsmans61percent Campaign (420)
The Ombudsmans61percent Campaign - www.blogspot.com
To the Business Secretary:
For Clarity - Attempt 420.
420) No Man's Land For Seekers of Private Justice.
Dear Mr Javid,
The maladministrators at Ombudsman Services realised that their ombudsman's - and investigating officers' - Provisional Conclusion Reports were a disaster. Complainants complained again which cost Ombudsman Services Members - money.
They were replaced with a system that was supposed to bring an early and "mutually acceptable" conclusion to a complaint. These are a disaster for complainants but no-one really knows what's going on because the maladministrators won't say. There are very few published statistics and no Customer Satisfaction Reports. What happens is kept well hidden.
In 2014-15 of 934 complaints "accepted" by the maladministrators at OS but only a derisory 4% were resolved by the new "mutually acceptable" system - or 37. Leaving 897 to be decided by Ombudsman Services.
So of 934 complex property disputes in 2014-15 the overwhelming majority were settled by maladministrators. The "mutually acceptable" system was comprehensively rejected by complainants.
Not one complainant was asked for their opinion as to how they felt about the way in which their complaint was handled. So much for transparent and accountable decision making in the delivery of civil justice.
It just isn't happening.
Q. Mr Javid, these statistics must shock even you, do you still assure consumers that when they take their complex property disputes to Ombudsman Services that they will be investigated "fairly" and "independently?"
Yours sincerely,
Steve Gilbert - The Ombudsmans61percent Campaign.
The Ombudsmans61percent Campaign is seeking:
- answers from Vince Cable.
- answers from francis Maude.
- answers from Nick Clegg.
- answers from Mark Prisk.
- answers from Jo Swinson.
- answers from Sajid Javid.
- compensation for the victims of the ombudsman's illogical Final Decisions.
- compensation for the victims of the executives' maladministration.
- the setting up of a truly "fair" and "independent" redress scheme.
If you are a victim and have a story to share - or have information please do so - thanks.
To the Business Secretary:
For Clarity - Attempt 420.
420) No Man's Land For Seekers of Private Justice.
Dear Mr Javid,
The maladministrators at Ombudsman Services realised that their ombudsman's - and investigating officers' - Provisional Conclusion Reports were a disaster. Complainants complained again which cost Ombudsman Services Members - money.
They were replaced with a system that was supposed to bring an early and "mutually acceptable" conclusion to a complaint. These are a disaster for complainants but no-one really knows what's going on because the maladministrators won't say. There are very few published statistics and no Customer Satisfaction Reports. What happens is kept well hidden.
In 2014-15 of 934 complaints "accepted" by the maladministrators at OS but only a derisory 4% were resolved by the new "mutually acceptable" system - or 37. Leaving 897 to be decided by Ombudsman Services.
So of 934 complex property disputes in 2014-15 the overwhelming majority were settled by maladministrators. The "mutually acceptable" system was comprehensively rejected by complainants.
Not one complainant was asked for their opinion as to how they felt about the way in which their complaint was handled. So much for transparent and accountable decision making in the delivery of civil justice.
It just isn't happening.
Q. Mr Javid, these statistics must shock even you, do you still assure consumers that when they take their complex property disputes to Ombudsman Services that they will be investigated "fairly" and "independently?"
Yours sincerely,
Steve Gilbert - The Ombudsmans61percent Campaign.
The Ombudsmans61percent Campaign is seeking:
- answers from Vince Cable.
- answers from francis Maude.
- answers from Nick Clegg.
- answers from Mark Prisk.
- answers from Jo Swinson.
- answers from Sajid Javid.
- compensation for the victims of the ombudsman's illogical Final Decisions.
- compensation for the victims of the executives' maladministration.
- the setting up of a truly "fair" and "independent" redress scheme.
If you are a victim and have a story to share - or have information please do so - thanks.
Friday, 25 December 2015
Ombudsman Services:Property - No Man's Land 25th December 1914. The Ombudsmans61percent Campaign (419)
The Ombudsmans61percent Campaign - www.Blogspot.com
To the Business Secretary at Business High Command:
For Clarity - Attempt 419.
419) No Man's Land 25th December 1914.
Dear Mr Javid,
We see that Frederick James Davies of Lampeter, Ceredigion wrote home to his family from the trenches of the First World War to tell them,
"We shook hands with them (the German soldiers). We gave them cigs, jam and corn beef. They also gave us cigars but they didn't have much food. I think they are hard up for it. They were fed up with the war." (BBC News - I day ago)
Under the heading, "The Troglodytes Come Out" we read of when,
"Then, very cautiously and with great courage unarmed German and Allied soldiers climbed out of their trenches and stand atop defences. Near Neuve Chapelle an Irish soldier brazenly walked across no-man's-land where he was greeted not with machine-gun fire, but with a cigar. His act of bravery inspired others in his troop to do the same. Similar scenes were repeated elsewhere as soldiers walked towards each others' trenches or simply meet half way.....
...Brigade HQ replied at 12.35 - Christmas day - saying: no communications of any sort to be held with the enemy nor is he allowed to approach our trenches under penalty of fire being opened." (www.gizmodo.com)
How could anyone not fail to be inspired by the courage, decency and heart-warming humanity of those extraordinary "ordinary" people.
What else might they have achieved if only High Command had not put a stop to the fraternisation between the two sides.
The Ombudsman Services Terms of Reference preclude any ombudsman having a background in the surveying sector. The ombudsman was subsequently appointed for her skills at, "mediation." DJS Research's Customer Satisfaction Reports attempted to bring to the attention of the company's High Command the widespread dissatisfaction complainants had with the ombudsman's botched attempts at mediation.
Under appalling and unimaginable conditions of wartime horror, soldiers from opposing sides were able to organise a truce, shake hands, share gifts and play games of football - yet in peacetime an ombudsman cannot mediate between surveyors and their dissatisfied clients.
Lions misled by donkeys.
Q. Mr Javid, when a private redress scheme fails so dismally hasn't the UK taxpayer a right to expect its politicians to show some courage, backbone and leadership at such times and to act decisively or have you all capitulated to the narrow vested interests of The RICS and its inadequately marshalled surveyors?
The Ombudsmans61percent Campaign is seeking:
- answers from Vince Cable.
- answers from Francis Maude.
- answers from Nich Clegg.
- answers from Mark Prisk.
- answers from Jo Swinson.
- answers from Sajid Javid.
- a public inquiry into the workings of Ombudsman Services:Property (a company formerly trading as the Surveyors Ombudsman Service before undergoing rebranding) and the role of The RICS.
- compensation for the victims of the ombudsman's illogical Final Decisions.
- compensation for the victims of the executives' maladministration.
- the setting up of a truly, "fair" and "independent" redress scheme free from The RICS' malign influence.
Comment is still free! If you have a story or information you'd like to share please do.
Yours sincerely,
Steve Gilbert - The Ombudsmans61percent Campaign.
To the Business Secretary at Business High Command:
For Clarity - Attempt 419.
419) No Man's Land 25th December 1914.
Dear Mr Javid,
We see that Frederick James Davies of Lampeter, Ceredigion wrote home to his family from the trenches of the First World War to tell them,
"We shook hands with them (the German soldiers). We gave them cigs, jam and corn beef. They also gave us cigars but they didn't have much food. I think they are hard up for it. They were fed up with the war." (BBC News - I day ago)
Under the heading, "The Troglodytes Come Out" we read of when,
"Then, very cautiously and with great courage unarmed German and Allied soldiers climbed out of their trenches and stand atop defences. Near Neuve Chapelle an Irish soldier brazenly walked across no-man's-land where he was greeted not with machine-gun fire, but with a cigar. His act of bravery inspired others in his troop to do the same. Similar scenes were repeated elsewhere as soldiers walked towards each others' trenches or simply meet half way.....
...Brigade HQ replied at 12.35 - Christmas day - saying: no communications of any sort to be held with the enemy nor is he allowed to approach our trenches under penalty of fire being opened." (www.gizmodo.com)
How could anyone not fail to be inspired by the courage, decency and heart-warming humanity of those extraordinary "ordinary" people.
What else might they have achieved if only High Command had not put a stop to the fraternisation between the two sides.
The Ombudsman Services Terms of Reference preclude any ombudsman having a background in the surveying sector. The ombudsman was subsequently appointed for her skills at, "mediation." DJS Research's Customer Satisfaction Reports attempted to bring to the attention of the company's High Command the widespread dissatisfaction complainants had with the ombudsman's botched attempts at mediation.
Under appalling and unimaginable conditions of wartime horror, soldiers from opposing sides were able to organise a truce, shake hands, share gifts and play games of football - yet in peacetime an ombudsman cannot mediate between surveyors and their dissatisfied clients.
Lions misled by donkeys.
Q. Mr Javid, when a private redress scheme fails so dismally hasn't the UK taxpayer a right to expect its politicians to show some courage, backbone and leadership at such times and to act decisively or have you all capitulated to the narrow vested interests of The RICS and its inadequately marshalled surveyors?
The Ombudsmans61percent Campaign is seeking:
- answers from Vince Cable.
- answers from Francis Maude.
- answers from Nich Clegg.
- answers from Mark Prisk.
- answers from Jo Swinson.
- answers from Sajid Javid.
- a public inquiry into the workings of Ombudsman Services:Property (a company formerly trading as the Surveyors Ombudsman Service before undergoing rebranding) and the role of The RICS.
- compensation for the victims of the ombudsman's illogical Final Decisions.
- compensation for the victims of the executives' maladministration.
- the setting up of a truly, "fair" and "independent" redress scheme free from The RICS' malign influence.
Comment is still free! If you have a story or information you'd like to share please do.
Yours sincerely,
Steve Gilbert - The Ombudsmans61percent Campaign.
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