Luke Pollard MP. Ombudsinjutice. The Ombudsmans61pecent Campaign.

Ombudsmans61percentCampaign @Ombudsmans61pe1 · 1h We've tried to raise our concerns about Ombudsman Services at the time of The Rev Lewis Shand Smith Luke Pollard on a number of occasions. Yvonne Fovargue MP and Helena Kennedy refused to help us. Still waiting to hear. Why do Labour not take our concerns seriously?

Yvonne Fovargue MP and Chair of the APPG on Consumer Protection. Protecting Consumers From Ombudsinjustice.

To: Yvonne Fovargue MP Chair of the APPG on Consumer Protection. Dear Yvonne Fovargue MP, In light of the terrible and wholly unacceptable events documented in: Mr Bates vs The Post Office and the outstanding contribution made by the then James Arbuthnot MP - now Lord Arbuthnot - we would ask you once again to use your influence in Parliament to call you a public inquiry into Ombudsman Services and the role of its former CEO, The Rev Lewis Shand Smith. A close study of; DJS Research's Customer Satisfaction Reports and Martin Lewis's Sharper Teeth: The Consumer Need For Ombudsman Reform would indicate that around 4800 complainants were denied justice due to a combination of the property ombudsman "arriving at decisions in an illogical manner" (DJS Research), maladministration (The Independent Assessor) and pressure from The RICS (RICS Board Members/MoU). This intolerable injustice can no longer be covered-up and ignored. And neither can its victims. Yours sincerely. Steve Gilbert - The Ombudsmans61percent Campaign.

The Parliamentary and Health Service Ombudsman. Adam Wagner Human Rights Barrister. The Ombudsmans61percent Campaign.

Rob is the threat to prosecute those who complain to your service PHSO policy? Or was it a Dame Julie Mellor policy? Adam, what are a complainant's Human Rights when complaining? Doesn't this exonerate the ombudsman who was allowed to arrive at decisions in an illogical manner?"

The Parliamentary and Health Service Ombudsman. Adam Wagner Human Rights Barrister. The Ombudsmans61percent Campaign.

Former PHSO ombudsman Dame Julie Mellor's threat to prosecute us: In the course of these tweets we have revealed the PHSO decision in our case - OFT monitors were only monitoring OS:P's mishandling of complaints about estate agents and NOT surveyors. Will we now be prosecuted?

The Parliamentary and Health Service Ombudsman. Adam Wagner Human Rights Barrister. And The Ombudsmans61ercent Campaign.

Rob and Adam when we attempted to blow the whistle on the OFT's "monitoring" of: Ombudsman Services:Property and CEO The Rev Lewis Shand Smith's strange decision not to answer our complaint - Dame Julie Mellor threatened to prosecute us. What happened to our Human Rights?

The Parliamentary and Health Service Ombudsman. Adam Wagner Human Rights Barrister. And The Ombudsmans61percent Campaign.

Rob and Adam aren't complainants in effect whistleblowers? They blow the whistle on; gaslighting, poor service, bullying, corruption etc etc in British organisations. It is rampant and on the increase but what protections do they have? Certainly not EU Directive 2019/1937.

The Parliamentary and Health Services Ombudsman with Adam Wagner and The Ombudsmans61percent Campaign (2)

The Rev Lewis Shand Smith CEO/Chief Ombudsman claimed that his Ombudsman Services:Property scheme was "a superb model of ADR." However, it didn't have a Whistleblowing Policy thereby denying its workforce the human right to freedom of expression. What are your views on this? The Rev Lewis Shand Smith was also Chair of the Ombudsman Association. The Ombudsman Association's Rules for Membership stipulated that members MUST have a Whistleblowing Policy. But Ombudsman Services DIDN'T have such a policy. How do you account for that? We tried asking. But. DJS Research conducted independent CSRs for The Rev Lewis Shand's Ombudsman Services. The OFT required it. DJS reported that the property ombudsman "arrived at decisions in an illogical manner." How does that impact on the human rights of complainants? What are your views? The Rev Lewis Shand Smith led consumers to believe we now lived in "The Golden Age of Ombudsmen." He could certainly blow his trumpet. But doesn't the failure of his ombudsman to arrive at decisions logically or his firm to have a Whistleblowing Policy tarnish The Golden Age? We contacted DS Research to check the facts. Yes the property ombudsman did not appear to arrive at decisions logically and no she didn't appear to be impartial. Aren't those partial and illogical decisions by the OS:P ombudsman unsafe? Complainants' cases must be reinvestigated. When according to DJS Research, the Ombudsman Services:Property ombudsman, Gillian Fleming, arrived at her decisions in an illogical manner, weren't the human rights of each and every complainant eviscerated? Isn't this Mr Bates vs The Post Office all over again? If not why not? We tried to complain to the Chair of Ombudsman Services Prof Dame Janet Finch. As a sociologist we thought she would be as horrified as we were about her organisation's performance She merely passed our complaint to The Rev Lewis Shand Smith who duly passed it to Gillian Fleming. We tried to complain to the Ombudsman Association. Formerly the BIOA. But the Secretary - who was too busy reconfirming Members' memberships - to sign his or hers name - was unable to help us. Shouldn't it be a requirement of ALL ombuds schemes to have a Whistleblowing Policy? We tried to complain to the OFT - the govt organisation that had approved the Ombudsman Services:Property scheme on behalf of the British taxpayer but after months of delay and of being sent around the houses were told it wouldn't be a prudent use of taxpayers' money to do so. We then tried complaining to the PHSO and were asked to send more details. So we did. And were quickly locked out on a technicality. It seems that as long as the OS:Property ombudsman was NOT being illogical about complaints about estate agents all was fine in ombudsworld. From: Mr Bates vs The Post Office To: Complainants vs The Ombudsmachine. The Ombudsmachine sucks in an endless supply of complainants stamps them with a number - ours is 510458 - processes them and then deposits them on the human tip. Where are our human rights in all of this? In: Mr Bates vs The Post Office a key advocate for the sub-postmasters was James Arbuthnot MP. They also had a union. We believe 2000-4000 property complainants have been robbed of justice. Our MP Luke Pollard wants us to "pitch our story." Isn't injustice story enough? One of the biggest failings of British democracy is when an individual brings an injustice to the attention of someone in a position of power and/or authority and that individual does nothing about it. The forgotten 2-4000 victims of OS ombudsinjustice still wait for that help.

The Parliamentary and Health Services Ombudsman with Adam Wagner and The Ombudsmans61perent Campaign.

The ombudsman system is rigged - or has been captured by the businesses ombudsmen are supposed to ombuds. The RICS provided a blueprint. They "appointed" OS:Property who appointed an "illogical" ombudsman. She found in favour of her fee-paying RICS Members. Thus saving them £ks. The Rev Lewis Shand Smith CEO/Chief Ombudsman at Ombudsman Services called The RICS "scheme" - "a superb model of ADR." Until it collided with reality and disappeared. There is no trace of it ever having existed. No Minutes, Annual Reports or statements by Independent Assessors. We did ask our then MP, Oliver Colvile, to raise the issue of the "illogical" OS:P ombudsman with Grant Shapps and also her interpretation of the company's Terms of Reference. Shapps replied saying he wasn't able to open a concluded investigation. Something we did NOT ask for. Creutzfeldt + Gill offer a good appraisal of what happened and why there are "Ombuds Watchers." What really needs explaining they say, is an explanation as to why ombudsman "investigations" are all but worthless. Why was Gillian Fleming according to DJS Research "illogical?" We tried raising the issue of the illogical Ombudsman Services:Property ombudsman with Jonathan May Executive Director of the OFT but although he recommended the scheme to the British taxpayer we were told he had the most minimal involvement with its Terms of Reference. The OFT's civil servants who "monitored" the Jonathan May approved scheme saw nothing wrong with Ombudsman Services not publishing an Annual Property Report for 2 years although as a stipulation for approval such a report was deemed necessary. Transparency and accountability? The OFT also declined to answer any of our questions concerning the maladministration of consumers' complaints by Ombudsman Services. Were were told it could not be justified on the grounds of time and cost. So no transparency or accountability there. We also approached Dame Helena Kennedy's committee and asked if we could respond to The Rev Lewis Shand Smith's presentation on the implications of EU legislation post Brexit. We're still waiting. Perhaps you could jog her memory Adam. You share the same Doughty St Chambers. Oliver Colvile did send our complaint about the way the OFT had - or more accurately hadn't - handled our complaint about The Rev Lewis Shand Smith's superb model of ADR to the PHSO. After asking us for more information Dame Julie Mellor then threatened us with prosecution. We also asked Martin Lewis to invite us on to his ITV show to discuss his whitewash report for Yvonne Fovarue's APPG: Sharper Teeth - The Consumer Need For Ombudsman Reform. Still waiting although Yvonne did remove it from her webpage. Which is a start. Julia Hearnden wrote: "We chuckle when we read the reply from our surveyor to our complaint - refer to the Surveyors Ombudsman!! That was a no risk strategy for them! It has been eye-wateringly ludicrous! We have suffered financial loss and severe health issues. I really do want to tell my story if for nothing more than to help other people." Others have contacted us with their stories. Could be thousands more. Back to Luke Pollard MP. He wants us to "pitch our story." Any ideas how best to proceed?