Martin Lewis, "Sharper Teeth: The Consumer Need For Ombudsman Reform." A Whitewash Report. The Ombudsmans61percent Campaign. Pt 6 - Martin Lewis (17)

Walter Merricks of The RICS was on the board of Ombudsman Services The RICS had a MoU with OS. Its ombudsman made illogical decisions. When you "fact-checked" this with OS what explanation were you given? Why was an illogical decision effective? Why wasn't it in your report?