Martin Lewis, "Sharper Teeth: The Consumer Need For Ombudsman Reform." A Whitewash Report. The Ombudsmans61percent Campaign. Pt 6 - Martin Lewis (61)

Sharper Teeth p8: There was NO Annual Property Report for Ombudsman Services the year after DJS Research - a truly superb and independent company - were replaced. This was in clear breach of the rules granting approval to the scheme by govt. Why wasn't this in your report? The Ombudsmans61percent Campaign is seeking: 1) A Public inquiry into Ombudsman Services:Property (a company formerly trading as The SOS before being rebranded) and the role of The RICS in its decision making. 2 ) Answers from: Monk and Partners, Gillian Fleming, The Rev Lewis Shand Smith, Walter Merricks, Steven Gould, Dame Janet Finch, Oliver Colvile, Vince Cable, Jo Swinson, Sajid Javid, The OS Independent Assessor, Jonathan May, the government monitors of this government approved scheme, Francis Maude, Andrea Leadsom, Luke Pollard, Yvonne Fovargue, Helena Kennedy. 3) Compensation for the victims of ombudsinjustice and ombudsabuse. 4) The setting up of truly; speedy, fair and independent ombudsmen schemes.

Martin Lewis, "Sharper Teeth: The Consumer Need For Ombudsman Reform." A Whitewash Report. The Ombudsmans61percent Campaign. Pt 6 - Martin Lewis (60)

Sharper Teeth p8: DJS Research were highly critical of what happened to consumers' complaints when they "investigated" by OS:P. "7.31 Supported by the available evidence VD 47% FD 16%." 63% thought the ombudsman's decisions weren't supported by the evidence. Not in your report. The Ombudsmans61percent Campaign is seeking: 1) A Public inquiry into Ombudsman Services:Property (a company formerly trading as The SOS before being rebranded) and the role of The RICS in its decision making. 2 ) Answers from: Monk and Partners, Gillian Fleming, The Rev Lewis Shand Smith, Walter Merricks, Steven Gould, Dame Janet Finch, Oliver Colvile, Vince Cable, Jo Swinson, Sajid Javid, The OS Independent Assessor, Jonathan May, the government monitors of this government approved scheme, Francis Maude, Andrea Leadsom, Luke Pollard, Yvonne Fovargue, Helena Kennedy. 3) Compensation for the victims of ombudsinjustice and ombudsabuse. 4) The setting up of truly; speedy, fair and independent ombudsmen schemes.

Martin Lewis, "Sharper Teeth: The Consumer Need For Ombudsman Reform." A Whitewash Report. The Ombudsmans61percent Campaign. Pt 6 - Martin Lewis (52)

The government kept sending consumers to OS:Property - monitored by government - knowing its ombudsman gave out illogical decisions. Yet you recommend The BEIS set the gold standard in being an ombudsman! Is that professional or just plain dumb? Professional.... Dumb ..... The Ombudsmans61percent Campaign is seeking: 1) A Public inquiry into Ombudsman Services:Property (a company formerly trading as The SOS before being rebranded) and the role of The RICS in its decision making. 2 ) Answers from: Monk and Partners, Gillian Fleming, The Rev Lewis Shand Smith, Walter Merricks, Steven Gould, Dame Janet Finch, Oliver Colvile, Vince Cable, Jo Swinson, Sajid Javid, The OS Independent Assessor, Jonathan May, the government monitors of this government approved scheme, Francis Maude, Andrea Leadsom, Luke Pollard, Yvonne Fovargue, Helena Kennedy. 3) Compensation for the victims of ombudsinjustice and ombudsabuse. 4) The setting up of truly; speedy, fair and independent ombudsmen schemes.

Martin Lewis, "Sharper Teeth: The Consumer Need For Ombudsman Reform." A Whitewash Report. The Ombudsmans61percent Campaign. Pt 6 - Martin Lewis (50)

Sharper Teeth p8: DJS Research's CSR for Ombudsman Services say that the massive consumer dissatisfaction was due to: "errors in report (56%), the investigator did not understand, missed the point, misinterpreted the nature of my complaint." Why wasn't any of this in your report? The Ombudsmans61percent Campaign is seeking: 1) A Public inquiry into Ombudsman Services:Property (a company formerly trading as The SOS before being rebranded) and the role of The RICS in its decision making. 2 ) Answers from: Monk and Partners, Gillian Fleming, The Rev Lewis Shand Smith, Walter Merricks, Steven Gould, Dame Janet Finch, Oliver Colvile, Vince Cable, Jo Swinson, Sajid Javid, The OS Independent Assessor, Jonathan May, the government monitors of this government approved scheme, Francis Maude, Andrea Leadsom, Luke Pollard, Yvonne Fovargue, Helena Kennedy. 3) Compensation for the victims of ombudsinjustice and ombudsabuse. 4) The setting up of truly; speedy, fair and independent ombudsmen schemes.

Martin Lewis, "Sharper Teeth: The Consumer Need For Ombudsman Reform." A Whitewash Report. The Ombudsmans61percent Campaign. Pt 6 - Martin Lewis (48)

Sharper Teeth p8: DJS Research say this about the outcome of consumers' complaints. 7.31 Most 64% felt the outcome went against them." Up from 61%. The trend should have been clear for all to see - things were deteriorating rapidly for consumers. Why wasn't this in your report? The Ombudsmans61percent Campaign is seeking: 1) A Public inquiry into Ombudsman Services:Property (a company formerly trading as The SOS before being rebranded) and the role of The RICS in its decision making. 2 ) Answers from: Monk and Partners, Gillian Fleming, The Rev Lewis Shand Smith, Walter Merricks, Steven Gould, Dame Janet Finch, Oliver Colvile, Vince Cable, Jo Swinson, Sajid Javid, The OS Independent Assessor, Jonathan May, the government monitors of this government approved scheme, Francis Maude, Andrea Leadsom, Luke Pollard, Yvonne Fovargue, Helena Kennedy. 3) Compensation for the victims of ombudsinjustice and ombudsabuse. 4) The setting up of truly; speedy, fair and independent ombudsmen schemes.

Martin Lewis, "Sharper Teeth: The Consumer Need For Ombudsman Reform." A Whitewash Report. The Ombudsmans61percent Campaign. Pt 6 - Martin Lewis (46)

Sharper Teeth p8: DJS Research at 7.30 of their CSR stated, "The number satisfied that the report's conclusions were supported by the evidence has also fallen from 35% to 27%." An 73% dissatisfaction rate. Why wasn't this appalling failure of justice mentioned in your report? The Ombudsmans61percent Campaign is seeking: 1) A Public inquiry into Ombudsman Services:Property (a company formerly trading as The SOS before being rebranded) and the role of The RICS in its decision making. 2 ) Answers from: Monk and Partners, Gillian Fleming, The Rev Lewis Shand Smith, Walter Merricks, Steven Gould, Dame Janet Finch, Oliver Colvile, Vince Cable, Jo Swinson, Sajid Javid, The OS Independent Assessor, Jonathan May, the government monitors of this government approved scheme, Francis Maude, Andrea Leadsom, Luke Pollard, Yvonne Fovargue, Helena Kennedy. 3) Compensation for the victims of ombudsinjustice and ombudsabuse. 4) The setting up of truly; speedy, fair and independent ombudsmen schemes.

Martin Lewis, "Sharper Teeth: The Consumer Need For Ombudsman Reform." A Whitewash Report. The Ombudsmans61percent Campaign. Pt 6 - Martin Lewis (46)

Sharper Teeth p8: DJS Research's report for Ombudsman Services - Satisfaction With OS:Property Process - at 7.20 states, "Satisfaction levels have decreased in all of the areas that we measured." The writing was on the wall. So why didn't you see it? The Ombudsmans61percent Campaign is seeking: 1) A Public inquiry into Ombudsman Services:Property (a company formerly trading as The SOS before being rebranded) and the role of The RICS in its decision making. 2 ) Answers from: Monk and Partners, Gillian Fleming, The Rev Lewis Shand Smith, Walter Merricks, Steven Gould, Dame Janet Finch, Oliver Colvile, Vince Cable, Jo Swinson, Sajid Javid, The OS Independent Assessor, Jonathan May, the government monitors of this government approved scheme, Francis Maude, Andrea Leadsom, Luke Pollard, Yvonne Fovargue, Helena Kennedy. 3) Compensation for the victims of ombudsinjustice and ombudsabuse. 4) The setting up of truly; speedy, fair and independent ombudsmen schemes.

Martin Lewis, "Sharper Teeth: The Consumer Need For Ombudsman Reform." A Whitewash Report. The Ombudsmans61percent Campaign. Pt 6 - Martin Lewis (45)

Sharper Teeth p8: The following year DJS Research's Customer Satisfaction Report at 7.3 stated, "Satisfaction levels have dropped across all the attributes we measured." In short - a bad situation for consumers was getting worse. Why wasn't this in your report? The Ombudsmans61percent Campaign is seeking: 1) A Public inquiry into Ombudsman Services:Property (a company formerly trading as The SOS before being rebranded) and the role of The RICS in its decision making. 2 ) Answers from: Monk and Partners, Gillian Fleming, The Rev Lewis Shand Smith, Walter Merricks, Steven Gould, Dame Janet Finch, Oliver Colvile, Vince Cable, Jo Swinson, Sajid Javid, The OS Independent Assessor, Jonathan May, the government monitors of this government approved scheme, Francis Maude, Andrea Leadsom, Luke Pollard, Yvonne Fovargue, Helena Kennedy. 3) Compensation for the victims of ombudsinjustice and ombudsabuse. 4) The setting up of truly; speedy, fair and independent ombudsmen schemes.

Martin Lewis, "Sharper Teeth: The Consumer Need For Ombudsman Reform." A Whitewash Report. The Ombudsmans61percent Campaign. Pt 6 - Martin Lewis (44)

Sharper Teeth p8: Alarmingly DJS Research warned at 6.28 of their report: "Overall complainant satisfaction was low with 42% very dissatisfied." That is a staggering number of people. Why wasn't this even mentioned in your report? The Ombudsmans61percent Campaign is seeking: 1) A Public inquiry into Ombudsman Services:Property (a company formerly trading as The SOS before being rebranded) and the role of The RICS in its decision making. 2 ) Answers from: Monk and Partners, Gillian Fleming, The Rev Lewis Shand Smith, Walter Merricks, Steven Gould, Dame Janet Finch, Oliver Colvile, Vince Cable, Jo Swinson, Sajid Javid, The OS Independent Assessor, Jonathan May, the government monitors of this government approved scheme, Francis Maude, Andrea Leadsom, Luke Pollard, Yvonne Fovargue, Helena Kennedy. 3) Compensation for the victims of ombudsinjustice and ombudsabuse. 4) The setting up of truly; speedy, fair and independent ombudsmen schemes.

Martin Lewis, "Sharper Teeth: The Consumer Need For Ombudsman Reform." A Whitewash Report. The Ombudsmans61percent Campaign. Pt 6 - Martin Lewis (42)

Sharper Teeth p8: DJS Research tell us at 6.23 that of those who complained about the result 91% felt it made no difference. Reasons: errors / investigator did not understand / missed the point .. Appalling. Why wasn't this in YOUR report Martin? The Ombudsmans61percent Campaign is seeking: 1) A Public inquiry into Ombudsman Services:Property (a company formerly trading as The SOS before being rebranded) and the role of The RICS in its decision making. 2 ) Answers from: Monk and Partners, Gillian Fleming, The Rev Lewis Shand Smith, Walter Merricks, Steven Gould, Dame Janet Finch, Oliver Colvile, Vince Cable, Jo Swinson, Sajid Javid, The OS Independent Assessor, Jonathan May, the government monitors of this government approved scheme, Francis Maude, Andrea Leadsom, Luke Pollard, Yvonne Fovargue, Helena Kennedy. 3) Compensation for the victims of ombudsinjustice and ombudsabuse. 4) The setting up of truly; speedy, fair and independent ombudsmen schemes.

Martin Lewis, "Sharper Teeth: The Consumer Need For Ombudsman Reform." A Whitewash Report. The Ombudsmans61percent Campaign. Pt 6 - Martin Lewis (40)

Sharper Teeth p8: DJS Research's 2010 CSR stated at 6.22 "Outcome - most 61% felt the outcome went against them. 43% - completely against them." That is why we are The Ombudsmans61percent Campaign. That wasn't in your report either. The Ombudsmans61percent Campaign is seeking: 1) A Public inquiry into Ombudsman Services:Property (a company formerly trading as The SOS before being rebranded) and the role of The RICS in its decision making. 2 ) Answers from: Monk and Partners, Gillian Fleming, The Rev Lewis Shand Smith, Walter Merricks, Steven Gould, Dame Janet Finch, Oliver Colvile, Vince Cable, Jo Swinson, Sajid Javid, The OS Independent Assessor, Jonathan May, the government monitors of this government approved scheme, Francis Maude, Andrea Leadsom, Luke Pollard, Yvonne Fovargue, Helena Kennedy. 3) Compensation for the victims of ombudsinjustice and ombudsabuse. 4) The setting up of truly; speedy, fair and independent ombudsmen schemes.

Martin Lewis, "Sharper Teeth: The Consumer Need For Ombudsman Reform." A Whitewash Report. The Ombudsmans61percent Campaign. Pt 6 - Martin Lewis (38)

Sharper Teeth p8: DJS Research's CSR at 6.21 continued with its penetrating criticism of the ombudsman's approach to investigating consumers' complaints: "supported by the evidence: VD 45% FD 10." 55% believed the ombuds' recommendations were NOT supported by the evidence. NIYR. The Ombudsmans61percent Campaign is seeking: 1) A Public inquiry into Ombudsman Services:Property (a company formerly trading as The SOS before being rebranded) and the role of The RICS in its decision making. 2 ) Answers from: Monk and Partners, Gillian Fleming, The Rev Lewis Shand Smith, Walter Merricks, Steven Gould, Dame Janet Finch, Oliver Colvile, Vince Cable, Jo Swinson, Sajid Javid, The OS Independent Assessor, Jonathan May, the government monitors of this government approved scheme, Francis Maude, Andrea Leadsom, Luke Pollard, Yvonne Fovargue, Helena Kennedy. 3) Compensation for the victims of ombudsinjustice and ombudsabuse. 4) The setting up of truly; speedy, fair and independent ombudsmen schemes.

Martin Lewis, "Sharper Teeth: The Consumer Need For Ombudsman Reform." A Whitewash Report. The Ombudsmans61percent Campaign. Pt 6 - Martin Lewis (37)

Sharper Teeth p8: DJS Research state at 6.21, "there was some level of strong dissatisfaction with the accuracy of content and the report's recommendations. Arrived at in a logical manner: VD 40% FD 15% Most thought the report was illogical. Why wasn't this in YOUR report? The Ombudsmans61percent Campaign is seeking: 1) A Public inquiry into Ombudsman Services:Property (a company formerly trading as The SOS before being rebranded) and the role of The RICS in its decision making. 2 ) Answers from: Monk and Partners, Gillian Fleming, The Rev Lewis Shand Smith, Walter Merricks, Steven Gould, Dame Janet Finch, Oliver Colvile, Vince Cable, Jo Swinson, Sajid Javid, The OS Independent Assessor, Jonathan May, the government monitors of this government approved scheme, Francis Maude, Andrea Leadsom, Luke Pollard, Yvonne Fovargue, Helena Kennedy. 3) Compensation for the victims of ombudsinjustice and ombudsabuse. 4) The setting up of truly; speedy, fair and independent ombudsmen schemes.

Martin Lewis, "Sharper Teeth: The Consumer Need For Ombudsman Reform." A Whitewash Report. The Ombudsmans61percent Campaign. Pt 6 - Martin Lewis (36)

Sharper Teeth p8: DJS Research state at 9.4 "Cases often took longer to reach a conclusion than complainants expected... cases tended to last 3-6 months or more." (71%) This was due to ombudsincompetence. Why wasn't this in YOUR report? The Ombudsmans61percent Campaign is seeking: 1) A Public inquiry into Ombudsman Services:Property (a company formerly trading as The SOS before being rebranded) and the role of The RICS in its decision making. 2 ) Answers from: Monk and Partners, Gillian Fleming, The Rev Lewis Shand Smith, Walter Merricks, Steven Gould, Dame Janet Finch, Oliver Colvile, Vince Cable, Jo Swinson, Sajid Javid, The OS Independent Assessor, Jonathan May, the government monitors of this government approved scheme, Francis Maude, Andrea Leadsom, Luke Pollard, Yvonne Fovargue, Helena Kennedy. 3) Compensation for the victims of ombudsinjustice and ombudsabuse. 4) The setting up of truly; speedy, fair and independent ombudsmen schemes.

Martin Lewis, "Sharper Teeth: The Consumer Need For Ombudsman Reform." A Whitewash Report. The Ombudsmans61percent Campaign. Pt 6 - Martin Lewis (34)

Sharper Teeth p8: DJS Research at 9.35 state, "Users of the service need to be educated on the limitations OS:P with regards to what can be delivered. However the situation has not improved since we began conducting a customer survey for OSP." Why wasn't this in your report? The Ombudsmans61percent Campaign is seeking: 1) A Public inquiry into Ombudsman Services:Property (a company formerly trading as The SOS before being rebranded) and the role of The RICS in its decision making. 2 ) Answers from: Monk and Partners, Gillian Fleming, The Rev Lewis Shand Smith, Walter Merricks, Steven Gould, Dame Janet Finch, Oliver Colvile, Vince Cable, Jo Swinson, Sajid Javid, The OS Independent Assessor, Jonathan May, the government monitors of this government approved scheme, Francis Maude, Andrea Leadsom, Luke Pollard, Yvonne Fovargue, Helena Kennedy. 3) Compensation for the victims of ombudsinjustice and ombudsabuse. 4) The setting up of truly; speedy, fair and independent ombudsmen schemes.

Martin Lewis, "Sharper Teeth: The Consumer Need For Ombudsman Reform." A Whitewash Report. The Ombudsmans61percent Campaign. Pt 6 - Martin Lewis (33)

Sharper Teeth p8: DJS Research state at 7.17, "Overall satisfaction levels were low with a high number very dissatisfied." Consumers were dissatisfied a with a staggeringly high number issues: speed, accuracy, awards, recommendations etc. Why was none of this in YOUR report? The Ombudsmans61percent Campaign is seeking: 1) A Public inquiry into Ombudsman Services:Property (a company formerly trading as The SOS before being rebranded) and the role of The RICS in its decision making. 2 ) Answers from: Monk and Partners, Gillian Fleming, The Rev Lewis Shand Smith, Walter Merricks, Steven Gould, Dame Janet Finch, Oliver Colvile, Vince Cable, Jo Swinson, Sajid Javid, The OS Independent Assessor, Jonathan May, the government monitors of this government approved scheme, Francis Maude, Andrea Leadsom, Luke Pollard, Yvonne Fovargue, Helena Kennedy. 3) Compensation for the victims of ombudsinjustice and ombudsabuse. 4) The setting up of truly; speedy, fair and independent ombudsmen schemes.

Martin Lewis, "Sharper Teeth: The Consumer Need For Ombudsman Reform." A Whitewash Report. The Ombudsmans61percent Campaign. Pt 6 - Martin Lewis (32)

Sharper Teeth p8: DJS Research CSR at 6.27 states, "Overall complainant satisfaction was low. This reflects the high proportion who felt the outcome of the complaint went against." But for the fee-paying members of this exclusive club. Why wasn't this in your whitewash report? The Ombudsmans61percent Campaign is seeking: 1) A Public inquiry into Ombudsman Services:Property (a company formerly trading as The SOS before being rebranded) and the role of The RICS in its decision making. 2 ) Answers from: Monk and Partners, Gillian Fleming, The Rev Lewis Shand Smith, Walter Merricks, Steven Gould, Dame Janet Finch, Oliver Colvile, Vince Cable, Jo Swinson, Sajid Javid, The OS Independent Assessor, Jonathan May, the government monitors of this government approved scheme, Francis Maude, Andrea Leadsom, Luke Pollard, Yvonne Fovargue, Helena Kennedy. 3) Compensation for the victims of ombudsinjustice and ombudsabuse. 4) The setting up of truly; speedy, fair and independent ombudsmen schemes.

Martin Lewis, "Sharper Teeth: The Consumer Need For Ombudsman Reform." A Whitewash Report. The Ombudsmans61percent Campaign. Pt 6 - Martin Lewis (31)

Sharper Teeth p8: DJS Research 6.22 "Over half went to the further representation process. These were submitted for a range of reasons. Most felt this did not change the outcome." Why not? Because the "outcome" was predetermined. Why was none of this in YOUR report? The Ombudsmans61percent Campaign is seeking: 1) A Public inquiry into Ombudsman Services:Property (a company formerly trading as The SOS before being rebranded) and the role of The RICS in its decision making. 2 ) Answers from: Monk and Partners, Gillian Fleming, The Rev Lewis Shand Smith, Walter Merricks, Steven Gould, Dame Janet Finch, Oliver Colvile, Vince Cable, Jo Swinson, Sajid Javid, The OS Independent Assessor, Jonathan May, the government monitors of this government approved scheme, Francis Maude, Andrea Leadsom, Luke Pollard, Yvonne Fovargue, Helena Kennedy. 3) Compensation for the victims of ombudsinjustice and ombudsabuse. 4) The setting up of truly; speedy, fair and independent ombudsmen schemes.

Martin Lewis, "Sharper Teeth: The Consumer Need For Ombudsman Reform." A Whitewash Report. The Ombudsmans61percent Campaign. Pt 6 - Martin Lewis (29)

Sharper Teeth p8: DJS said at 6.21 of their CSR "..strong dissatisfaction with the accuracy of content and the report's recommendations." That was about the OS:P ombudsman - not you by the way. Why wasn't this in your disastrous (for consumers) report? The Ombudsmans61percent Campaign is seeking: 1) A Public inquiry into Ombudsman Services:Property (a company formerly trading as The SOS before being rebranded) and the role of The RICS in its decision making. 2 ) Answers from: Monk and Partners, Gillian Fleming, The Rev Lewis Shand Smith, Walter Merricks, Steven Gould, Dame Janet Finch, Oliver Colvile, Vince Cable, Jo Swinson, Sajid Javid, The OS Independent Assessor, Jonathan May, the government monitors of this government approved scheme, Francis Maude, Andrea Leadsom, Luke Pollard, Yvonne Fovargue, Helena Kennedy. 3) Compensation for the victims of ombudsinjustice and ombudsabuse. 4) The setting up of a truly; speedy, fair and independent system of ombudsmen.

Martin Lewis, "Sharper Teeth: The Consumer Need For Ombudsman Reform." A Whitewash Report. The Ombudsmans61percent Campaign. Pt 6 - Martin Lewis (28)

P8 Sharper Teeth: When your desk research unearthed DJS' shocking revelation that - the consensus of opinion was that the OS:P ombudsman was NOT impartial - you must have been very annoyed indeed. Why wasn't it in your report? The Ombudsmans61percent Campaign is seeking: 1) A Public inquiry into Ombudsman Services:Property (a company formerly trading as The SOS before being rebranded) and the role of The RICS in its decision making. 2 ) Answers from: Monk and Partners, Gillian Fleming, The Rev Lewis Shand Smith, Walter Merricks, Steven Gould, Dame Janet Finch, Oliver Colvile, Vince Cable, Jo Swinson, Sajid Javid, The OS Independent Assessor, Jonathan May, the government monitors of this government approved scheme, Francis Maude, Andrea Leadsom, Luke Pollard, Yvonne Fovargue, Helena Kennedy. 3) Compensation for the victims of ombudsinjustice and ombudsabuse.

Martin Lewis, "Sharper Teeth: The Consumer Need For Ombudsman Reform." A Whitewash Report. The Ombudsmans61percent Campaign. Pt 6 - Martin Lewis (24)

P8 Sharper Teeth: When you did your "review of various reports about ombudsmen" what did you make of the OS:P one who, "arrived at decisions in an illogical manner?" Your report doesn't say. Weren't you as concerned as we are for consumers who've been cheated of justice? The Ombudsmans61percent Campaign is seeking: 1) A Public inquiry into Ombudsman Services:Property (a company formerly trading as The SOS before being rebranded) and the role of The RICS in its decision making. 2 ) Answers from: Monk and Partners, Gillian Fleming, The Rev Lewis Shand Smith, Walter Merricks, Steven Gould, Dame Janet Finch, Oliver Colvile, Vince Cable, Jo Swinson, Sajid Javid, The OS Independent Assessor, Jonathan May, the government monitors of this government approved scheme, Francis Maude, Andrea Leadsom, Luke Pollard, Yvonne Fovargue, Helena Kennedy. 3) Compensation for the victims of ombudsinjustice and ombudsabuse. 4) The setting up of a truly; speedy, fair and independent system of ombudsmen.

Martin Lewis, "Sharper Teeth: The Consumer Need For Ombudsman Reform. " A Whitewash Report. The Ombudsmans61percent Campaign. Pt 6 - Martin Lewis (23)

P. 8 of Sharper Teeth states you did, "desk research including review of various reports about ombudsmen in recent years" When DJS Research were replaced there were NO property reports for Ombudsman Services for 2 yrs. Why isn't this mentioned in your report? The Ombudsmans61percent Campaign is seeking: 1) A Public inquiry into Ombudsman Services:Property (a company formerly trading as The SOS before being rebranded) and the role of The RICS in its decision making. 2 ) Answers from: Monk and Partners, Gillian Fleming, The Rev Lewis Shand Smith, Walter Merricks, Steven Gould, Dame Janet Finch, Oliver Colvile, Vince Cable, Jo Swinson, Sajid Javid, The OS Independent Assessor, Jonathan May, the government monitors of this government approved scheme, Francis Maude, Andrea Leadsom, Luke Pollard, Yvonne Fovargue, Helena Kennedy. 3) Compenasation for the victims of ombudsinjustice and ombudsabuse. 4) The setting up of a truly; speedy, fair and independent system of ombudsmen.

Martin Lewis, "Sharper Teeth: The Consumer Need For Ombudsman Reform." A Whitewash Report. The Ombudsmans61percent Campaign Pt 6 - Martin Lewis (22)

P. 5: "The Ombudsman Association should work to make sure the performance of ombudsmen is higher." Really? The OA once insisted that member schemes had a Whistleblowing Policy. Ombudsman Services didn't yet were still allowed to be members. Did you fact-check this with them? The Ombudsmans61percent Campaign is seeking: 1) A Public inquiry into Ombudsman Services:Property (a company formerly trading as The SOS before being rebranded) and the role of The RICS in its decision making. 2 ) Answers from: Monk and Partners, Gillian Fleming, The Rev Lewis Shand Smith, Walter Merricks, Steven Gould, Dame Janet Finch, Oliver Colvile, Vince Cable, Jo Swinson, Sajid Javid, The OS Independent Assessor, Jonathan May, the government monitors of this government approved scheme, Francis Maude, Andrea Leadsom, Luke Pollard, Yvonne Fovargue, Helena Kennedy. 3) Compensation for the victims of ombudsinjustice and ombudsabuse. 4) The setting up of a truly; speedy, fair and independent system of ombudsmen.

Martin Lewis, "Sharper Teeth: The Consumer Need For Ombudsman Reform." A Whitewash Report. The Ombudsmans61percent Campaign. P 6 - Martin Lewis (21)

P5 cont. BEIS Ministers and civil servants monitoring the govt approved OS:Property failed consumers when they did nothing to prevent its ombudsman handing out appalling decisions. So who at the BEIS is a fit and proper person to decide who is a fit and proper person Martin? The Ombudsmans61percent Campaign is seeking: 1) A Public inquiry into Ombudsman Services:Property (a company formerly trading as The SOS before being rebranded) and the role of The RICS in its decision making. 2 ) Answers from: Monk and Partners, Gillian Fleming, The Rev Lewis Shand Smith, Walter Merricks, Steven Gould, Dame Janet Finch, Oliver Colvile, Vince Cable, Jo Swinson, Sajid Javid, The OS Independent Assessor, Jonathan May, the government monitors of this government approved scheme, Francis Maude, Andrea Leadsom, Luke Pollard, Yvonne Fovargue, Helena Kennedy. 3) Compensation for the victims of ombudsinjustice and ombudsabuse. 4) The setting up of a truly; speedy, fair and independent system of ombudsmen.

Martin Lewis, "Sharper Teeth: The Consumer Need For Ombudsman Reform. " A Whitewash Report. The Ombudsmans61percent Campaign. Pt 6 - Martin Lewis (20)

"ineffective ombudsman must be stripped of the right to use the word in their title" Your good-guys the BEIS must have thought their OS:Property ombudsman was "effective" when doling out daft decisions Took no action whatsoever even though we pleaded with them to save consumers The Ombudsmans61percent Campaign is seeking: 1) A Public inquiry into Ombudsman Services:Property (a company formerly trading as The SOS before being rebranded) and the role of The RICS in its decision making. 2 ) Answers from: Monk and Partners, Gillian Fleming, The Rev Lewis Shand Smith, Walter Merricks, Steven Gould, Dame Janet Finch, Oliver Colvile, Vince Cable, Jo Swinson, Sajid Javid, The OS Independent Assessor, Jonathan May, the government monitors of this government approved scheme, Francis Maude, Andrea Leadsom, Luke Pollard, Yvonne Fovargue, Helena Kennedy. 3) Compensation for the victims of ombudsinjustice and ombudsabuse. 4) The setting up of a truly; speedy, fair and independent system of ombudsmen.

Martin Lewis, "Sharper Teeth: The Consumer Need For Ombudsman Reform." A Whitewash Report. The Ombudsmans61percent Campaign. Pt 6 - Martin Lewis (18)

When you "fact checked" the property ombudsman's illogical but "effective" handling of consumers' complaints with the CEO and Chief Ombudsman at Ombudsman Services, The Rev Lewis Shand Smith, how did he explain the illogicality? Why was this "effective?" Your report doesn't say. The Ombudsmans61percent Campaign is seeking: 1) A Public inquiry into Ombudsman Services:Property (a company formerly trading as The SOS before being rebranded) and the role of The RICS in its decision making. 2 ) Answers from: Monk and Partners, Gillian Fleming, The Rev Lewis Shand Smith, Walter Merricks, Steven Gould, Dame Janet Finch, Oliver Colvile, Vince Cable, Jo Swinson, Sajid Javid, The OS Independent Assessor, Jonathan May, the government monitors of this government approved scheme, Francis Maude, Andrea Leadsom, Luke Pollard, Yvonne Fovargue, Helena Kennedy. 3) Compensation for the victims of ombudsinjustice and ombudsabuse. 4) The setting up of a truly; speedy, fair and independent system of ombudsmen.

Martin Lewis, "Sharper Teeth: The Consumer Need For Ombudsman Reform." A Whitewash Report. The Ombudsmans61percent Campaign. Pt 6 - Martin Lewis (17)

Walter Merricks of The RICS was on the board of Ombudsman Services The RICS had a MoU with OS. Its ombudsman made illogical decisions. When you "fact-checked" this with OS what explanation were you given? Why was an illogical decision effective? Why wasn't it in your report?

Martin Lewis, "Sharper Teeth: The Consumer Need For Ombudsman Reform." A Whitewash Report. The Ombudsmans61percent Campaign. Pt 6 - Martin Lewis (16)

When you did your desk-top research you will have found that RICS: * had a MoU with OS:Property * monitored it to see if its decisions were "effective" Why is an illogical decision "effective?" Effective for whom - your report doesn't say. The Ombudsmans61percent Campaign is seeking a public inquiry into the ombudsinjustice at Ombudsman Services, compensation for ALL the victims of ombudsabuse and the setting up of a world-class, truly speedy, fair and independent system of ombudsman schemes.

Martin Lewis, "Sharper Teeth: The Consumer Need For Ombudsman Reform." A Whitewash Report. The Ombudsmans61percent Campaign. Pt 6 - Martin Lewis (15)

Page 5 states "ineffective ombudsmen must be stripped of the right to use the word in their title." Yet the BEIS knew the OS:P ombudsman was "ineffective" because we told them. They did nothing. Your recommendation that the BEIS decide who is an effective ombudsmen is crazy. The Ombudsmans61percent Campaign is seeking a public inquiry into the ombudsinjustice at Ombudsman Services, compensation for ALL the victims of ombudsabuse and the setting up of a world-class, truly speedy, fair and independent system of ombudsman schemes.

Martin Lewis, "Sharper Teeth: The Consumer Need For ombudsman Reform. A Whitewash Report. The Ombudsmans61percent Campaign. Pt 6 - Martin Lewis (14)

Page 5 states, "ineffective ombudsmen must be stripped of the right to use the word in their title." So far so good. But the government monitors of this scheme knew the property ombudsman was "illogical" did yet nothing about it. Why wasn't this in your report? The Ombudsmans61percent Campaign is seeking a public inquiry into the ombudsinjustice at Ombudsman Services, compensation for ALL the victims of ombudsabuse and the setting up of a world-class, truly speedy, fair and independent system of ombudsman schemes.

Martin Lewis, Sharper Teeth: The Consumer Need For Ombudsman Reform." A Whitewash Report. The Ombudsmans61percent Campaign. Pt 6 - Martin Lewis (13)

Page 5 flagged-up consumers' "perception of (un)fairness" when it came to ombudsmen. "Fairness" is such an inappropriate word in the circumstances. Yet having NOT got to the bottom of their "unfairness" you propose to give them sharper teeth. This is absurd. Change the report. The Ombudsmans61percent Campaign is seeking a public inquiry into the ombudsinjustice at Ombudsman Services, compensation for ALL the victims of ombudsabuse and the setting up of a world-class, truly speedy, fair and independent system of ombudsman schemes.

Martin Lewis, "Sharper Teeth: The Consumer Need For Ombudsman Reform." A Whitewash Report. The Ombudsmans61percent campaign. Pt 6 - Martin Lewis (12)

Sharper Teeth on Pg 5 flags "the perception of fairness among those who complain to ombudsmen." Surely that's "unfairness" Nowhere in the report is there an attempt to understand or explain that unfairness among ombudsmen. Quite obviously there not on the side of complainants. The Ombudsmans61percent Campaign is seeking a public inquiry into the ombudsinjustice at Ombudsman Services, compensation for ALL the victims of ombudsabuse and the setting up of a world-class, truly speedy, fair and independent system of ombudsman schemes.

Martin Lewis, "Sharper Teeth: The Consumer Need For Ombudsman Refrm." A Whitewash Report. The Ombudsmans61percent Campaign. Pt 6 - Martin Lewis (11)

Sharper Teeth Pg 5: The sharpest analysis of the data on Ombudsman Services and its property brand especially could lead to only one recommendation: 1) There needs to be a public inquiry into the ombudsinjustice at Ombudsman Services. Carried out by a fit and proper person. The Ombudsmans61percent Campaign is seeking a public inquiry into the ombudsinjustice at Ombudsman Services, compensation for ALL the victims of ombudsabuse and the setting up of a world-class, truly speedy, fair and independent system of ombudsman schemes.

Martin Lewis, "Sharper Teeth: The Consumer Need For Ombudsman Reform." A Whitewash Report. The Ombudsmans61percent Campaign Pt 6 - Martin Lewis (10)

Page 5 Sharper Teeth: Recommendation 2 If fully implemented this recommendation would be a disaster for consumers. The BEIS + The Ombudsman Association had oversight of what was happening in the World of Ombudsmen. But did any of them stick by the rules they devised? No. The Ombudsmans61percent Campaign is seeking a public inquiry into the ombudsinjustice at Ombudsman Services, compensation for ALL the victims of ombudsabuse and the setting up of a world-class, truly speedy, fair and independent system of ombudsman schemes.

Martin Lewis, "Sharper Teeth: The Consumer Need For Ombudsman Reform." A Whitewash Report. The Ombudsmans61percent Campaign. Pt 6 - Martin Lewis (9)

Sharper Teeth page 4: Although Ombudsman Services:Property has one of the highest consumer dissatisfaction rates of all ombudsman schemes it isn't included in the table. This report doesn't link the links, follow the evidence, dot the i's or cross the t's. The Ombudsmans61percent Campaign is seeking a public inquiry into the ombudsinjustice at Ombudsman Services, Labour's part in its cover up and compensation for ALL the victims of ombudsabuse.

Martin Lewis, "Sharper Teeth: The Consumer Need For Ombudsman Reform." A Whitewash Report. The Ombudsmans61percent Campaign. Pt 6 - Martin Lewis (8)

Sharper Teeth etc. Recap. This report DOESN'T say: * who was spoken to off the record. * who was spoken to when "fact-checking" took place. * which reports / surveys / minutes / criteria for approval were consulted. * which academic sources were mined for information. The Ombudsmans61percent Campaign is seeking a public inquiry into the ombudsinjustice at Ombudsman Services and compensation for the victims of ombudsabuse.

Martin Lewis, "Sharper teeth: The Consumer Need For Ombudsman Reform." A Whitewash Report. The Ombudsmans61percent Campaign Pt 6 - Martin Lewis (7)

On page 3 of Sharper Teeth you state: "These issues are not academic." But they are.There's a whole world of research into ombudsinjustice and ombudsabuse that your whitewash report ignores. Why did you ignore this body of knowledge? What do you know that they don't? The Ombudsmans61percent Campaign is seeking a public inquiry into the ombudsinjustice at Ombudsman Services and compensation for the victims of this ombudsabuse.

Martin Lewis, "Sharper Teeth: The Consumer Need For Ombudsman Reform." A Whitewash Report by The Ombudsmans61percent Campaign. Pt 6 - Martin Lewis (6)

Page 3 of Sharper Teeth etc says what your research found. It doesn't say anything about WHY ombudsman "fail." It offers NO explanation for that failure and so ombudsmen will continue to "fail" in the future. The Ombudsmans61percent Campaign is seeking a public inquiry into the ombudsinjustice at Ombudsman Services.