To: The Leader of the House of Commons / The Business Secretary and The Ombudsman Services CEO and Chief Ombudsman.
Ombudsman Services Part 4: The Full English Cover-Up. Attempt 25.
25) The Association Of Ombudsmen's Common Book Of Excuses.
Dear Mrs Leadsom, Mr Clark and the Rev Shand Smith,
The Association Of Ombudsmen's Common Book Of Excuses should not be confused with the Common Book Of Witchcraft And Wicca although both concern themselves with the dark art of manipulating reality.
We saw in our previous attempt at explaining The Full English Cover-Up how
not only did one Independent Assessor at Ombudsman Services copy and use whole exact-same sentences from those he was supposedly independent of, but how Amelia Murray's Telegraph article listed failings at the Financial Ombudsman Service that could be twinned with those at Ombudsman Services:
- Cases not handled correctly
- Poor decision making
- Alleged errors
- Improper handling of cases
- The highly questionable "independence" of key decision makers
- Final decisions that aren't really final decisions
and how,
- New evidence might affect the outcome of case.
Regarding the last in that long and sorry list, DJS Research reported that although a majority of property complainants resorted to it in a desperate attempt to make sense of the ludicrous Final Decision they'd been handed by the Property Ombudsmen, that sadly, in the overwhelming majority of cases it made no difference whatsoever to the outcome.
An Ombudsman's Final Decision - no matter how eyewateringly ludicrous, unfair or unjust - is Final.
Q. The Rev Shand Smith, was forcing bewildered property complainants to submit further evidence and seek clarification of the Final Decision the Property Ombudsman had made (based of the evidence they'd already supplied her with), an example of your, "broken solution?"
Q. The Rev Shand Smith, why haven't you apologised in full to each and every victim of your, "broken solution?"
In our reply to the Ombudsman Services Independent Assessor's letter to us we wrote;
"You state;
'As a result of disrepair which you discovered in the property you took a
complaint to the firm and then to the Ombudsman Service."
Disrepair?
I complained about the quality of the survey. Would you call a crack
running the length of a wall, "disrepair?" Are you suggesting that this
crack appeared after the survey was carried out? Because according
to the Ombudsman's ruling everything fell apart the day we moved in.
Part of my complaint is that if a builder can spot this crack why can't a
surveyor? I paid the surveyor I didn't pay the builder.
Would you describe such a crack as, disrepair?
I see from the Terms of reference - Provision of Information:
7.5 states: 'In exceptional circumstances where the Ombudsman
considers it necessary(as a matter of sole discretion) a site visit, expert
report or a face to face meeting (or hearing) may be arranged.'
What a good idea.
As you will have seen from reading Mr Monk's correspondence with
the Ombudsman he laments at being no longer able to fulfil his,
"goodwill gesture" or attend our home with an independent surveyor.
It seems such a shame to pass this opportunity by and it is indeed one
of the few moments I find myself in complete agreement with him.
I would welcome any of the above. It seems strange that this suggestion
wasn't made sooner don't you think? Who knows what we might have
found.
Q. The Rev Shand Smith, in the past decade how many; site visits, expert reports and face to face meetings did the Property Ombudsman arrange and why isn't this information given in your booklet "Resolving complaints fairly" or Annual Property Report?
The Independent Assessor didn't answer our questions.
Q. Mrs Leadsom and Mr Clark, shouldn't there now be a public inquiry into; the Ombudsman Industry, its broken solution, the broken market Ombudsmen operate within and how Ombudsmen all appear to sing from the same hymn sheet?
Yours sincerely,
Steve Gilbert - Workstock Number - 510458.
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