Ombudsman Services: We Need A Nationalised Alternative. Attempt 21.

To the Leader of the House of Commons / The Business Secretary and the Ombudsman Services CEO and Chief Ombudsman.

Ombudsman Services Part 4: The Full English Cover-Up. Attempt 20.

21) Ombudsman Services: We Need A Nationalised Alternative.

Dear Mrs Leadsom, Mr Clark and the Rev Shand Smith,

The press and media headlines are for once almost united in condemning Facebook's use and abuse of the data it has amassed whereas Ombudsman Services, which has produced no data whatsoever for the whole of 2017, doesn't even warrant a mention.

The Guardian tell us, "Facebook / Company gave data about 57bn friendships to academic."

At Ombudsman Services the roles were reversed and DJS Research - the academics - gave the company detailed data about property complainants. Here the outcome was also dramatically different from that at Cambridge Analytica - they resulted in DJS Research losing the contract to report on customer satisfaction. At this private redress scheme there was an interesting correlation: the more dissatisfied property complainants became the less was the amount of, "financial award" they received for their, "detriment."

Q. Mrs Leadsom, Mr Clark and the Rev Shand Smith, in an era when data collection is big business, why did Ombudsman Services buck the trend?

No-one who turned to Ombudsman Services:Property for alternative dispute resolution in 2017 has the remotest idea as to how the company rated its performance in mishandling their complaints.

Q. The Rev Shand Smith, why was this?

Huffington Post say, "MP Matt Hancock Demands More Control Of "Wild West Free-For-All" Internet Companies." (Jasmin Gray)

The Wild West Free-For-All appears to be the logical and inevitable outcome of de-regulated markets, markets whose operators demand and get light-touch, arms-length self-regulation.

The RICS are leading advocates of just such a regulatory environment.  However, history has shown us that it results in a form of paralysis which often finds RICS Regulators strangely incapable of forcing their Members and Regulated Firms to do anything or refrain from doing anything even if that means those Members and Regulated Firms are in breach of RICS' Rules and Regulations.

This particular landscape is exceedingly good for business but totally shite for those consumers on their journey out of Ombudsland.

Q. Mrs Leadsom and Mr Clark, there would appear to be a close relationship between the RICS not enforcing its Rules and Regulations and surveyors' clients ending up at their appointed company OS:Property where they're giving decisions that are not arrived at in a logical manner and, sometimes, a derisory financial award. Shouldn't there now be far greater control of this particular Wild West?

Tom Mills writing in the Independent believes that, "We need a nationalised alternative to Facebook."

Q. Mrs Leadsom and Mr Clark, don't we also urgently need a nationalised alternative to what MoneySavingExperts describe as farcical ombudsman schemes - schemes such as those operated by Ombudsman Services?

There would appear to be a carefully constructed data black hole at this particular redress scheme which has now been blanketed by a Full English Cover-Up. Both are to the huge detriment of consumers.

This is Bad for Consumers but Good for Business.

Yours sincerely,

Steve Gilbert - Workstock Number - 510458.

The Ombudsmans61percent Campaign is at: www.blogger.com