Campaign For A Public Inquiry Into Ombudsman Services:Property And Livewell Southwest Ltd. (586)

To the Business, Energy and Industrial Strategy secretary,
And To the health secretary:
For Clarity - Attempt 586.

586) Ta Tillbaka Kontrollen.

Dear Mr Clark and Mr Hunt,

Naomi Creutzfeldt and Chris Gill, under the heading, "Motivation" tell us that what drives online citizen activists is the desire to take back control and make opaque ombudsman schemes - transparent and accountable. The say,
"In addition to providing information and campaigning for change, a strong motivation noted by participants was to act as a form of accountability. As noted above, they perceived a lack of accountability to be a key problem of the ombudsman system."
(www.law.ox.ac.uk/sites/files/oxlaw/critics-of-the-ombudsman-system-understanding-and-engaing-online-citizen-activists)

The Ombudsman Services company is a case in point.

It is a shambles. Unfit for purpose. A black hole into which information disappears never again to see the light of day. A company which maladministers consumers' complaints and yet has the temerity to dictate what, "civil justice" should be.

Livewell Southwest Ltd informed us that should we remain unhappy with their failure to address our complaint in a meaningful way, we were free to raise the matter with Dame Julie Mellor, The Parliamentary and Health Services Ombudsman.

Dame Julie Mellor, has threatened to prosecute us should we disclose details of her response to our complaint about Ombudsman Services.

This is an abuse of power.

Q Mr Clark and Mr Hunt, until there is an independent public inquiry into Ombudsman Services (and the lack of transparency and accountability within the ombudsman system) doesn't talk of taking back control remain just that - talk?

Yours sincerely,
Steve Gilbert.