Great Myths of The early 21st Century - The Independence of The Ombudsman. (412)

To The Business Secretary at The Department For Business, Innovation And Skills:

For Clarity - Attempt 412

412) Great Myths of The Early 21st Century - The Independence of The Ombudsman.

The Ombudsman Services' literature tells the consumer that the ombudsman is "entirely independent." We don't believe that this is entirely true.

For instance, the ombudsman has to comply with The RICS Memorandum of Understanding which states - ominously;
"RICS and OS:P will work together....to foster the effective resolution of disputes."

If the ombudsman is, "working together" with The RICS then they're not entirely independent - because they're, "working together" with The RICS. If you work together with someone how can you possibly be entirely independent? You can't. Then there's the small matter of The RICS also paying the ombudsman's salary.

How many bite the hand that feeds them?

And what if the ombudsman fundamentally disagree with The RICS as to what is and isn't, "the effective resolution of disputes?"
Let's face it there's only ever going to be one winner here and it isn't going to be the ombudsman.

We asked the Chair of Maladministration at Ombudsman Services;
Q. 92: Does the presence of the Director of Professional Regulation for RICS, being a Board Member, in any influence the ombudsman in these matters?

The Chair of Maladministration didn't reply.

Q. Mr Javid, Business Secretary, when RICS Members' and (Un)Regulated Firms' fees pay for the salary of their ombudsman, there is a Memorandum of Understanding stating what is and isn't an effective resolution of disputes and The RICS Director of Professional Regulation sits on the Board, isn't it stretching the bounds of credibility to claim that the ombudsman is, "entirely independent?"

Yours sincerely,
Steve Gilbert - The Ombudsmans61percent Campaign.

The Ombudsmans61percent Campaign is seeking:
- answers from Vince Cable,
- answers from Nick Clegg,
- answers from Jo Swinson,
- answers from Sajid Javid,
- a public inquiry into the workings of Ombudsman Services:Property (a company formerly trading as the Surveyors Ombudsman Services before undergoing rebranding) and the role of The RICS.
- compensation for the victims of the ombudsman's illogical Final Decisions.
- compensation for the victims of maladministration.
- the setting up of a truly "fair" and "independent" redress scheme free from RICS' influence.
Please comment, share your story or give any information you think might help. Thanks. 

Ombudsman Services:Property - Chapter 2 - For Clarity.

The Ombudsmans61percent Campaign:
Part 2 - For Clarity.

411. Question 92 to the Chair of Maladministration at Ombudsman Services.
412. Great Myths of The Early 21st Century - The Independence of The Ombudsman.
413. The RICS And Its "Effective Resolution of Complaints."
414. For Clarity.
415. From "No Such Thing As Society" To "No Such Thing As Transparency Or Accountability."
416. Nadhim Zahawi And Tory Regulation.
417. Integrity.
418. "Fairytale of New York" - The Pogues.
419. No Man's Land 25th December 1914.
420. No Man's Land For Seekers of Private Justice.
421. "The Great Pretender" - The Platters.
422. Unimpeachable Integrity.
423. Influencing Skills.
424. The Royal Institute of Chartered Surveyors - Too Posh to Squash.
425. "Company Man" - Warren Haynes.
426. How Dame Maggie And Lewis Met The Challenge.
427. And We Thought Smith And Jones Were The Good Guys.
428. "Our People Are Highly Skilled."
429. "Dangerous people are allowed to play by a different set of rules."
430. "Ombudsmen Actively Promote Justice" Prof Finch, Chair Ombudsman Services.
431. Join the Ombudsmans61percent Campaign.
432. Forging Civil Justice: Ombudsman Services - Now Too Big To Fail?
433. "Changes" David Bowie.
434. Ombudsman Services:Property - "Changes for the better."
435. "Tories vote down law requiring landlords make their homes fit for human habitation."
436. "There are lies damn lies and ... oops, who lost the statistics?
437. Osblowne, Geowge Osblowne, The Man With The Golden Borrocks: Thoughts on "Major Success."
438. Where have all the statistics gone, long time passing?
439. The Evidence Points To A System That Destroys The Evidence.
440. The Royal Institution of Chartered Surveyors (RICS) "Byzantine."
441. "The Ombudsman arrives at decisions in an illogical manner" - DJS Research.
442. At Ombudsman Services:Property 1 + 2 = 0.
443. The Logic Behind The Ombudsman's Illogical Decisions.
444. Email to Monk and Partners - "A Conspiracy Suggestion."
445. "The smell from them is simply too putrid to be ignored" - Peter Oborne.
446. "Bias."
447. The English Uncivil War.
448. A Genuine Respect For People.
449. Philip Zimbado: The Stanford Prison Experiment.
450. EXCLUSIVE - Boris Johnson: There is one way to get the change we want...
451. Business Secretary Avoids Tax Avoidance Scheme.
452. "God Save The Queen" - The Sex Pistols.
453. Rupert Murdoch's Game of Thrones.
454. "Impeccable Sources."
455. Michael Gove The Brains Behind Cuckoo Conservatism.
456. Choice Conservative Cuckoo Party (CCCP)
457. From CCCP to UKAP.
458. Being Just Able To Spell Akademees Is Not Enough To Be An Education Minister.
459. Nicky Morgan - A Modern Day, "Wrecker."
460. Flashman Jr. To Be Expelled Form Big Society's Biggest Club House?!
461. Lord Rothermere's Tax Returns? It's A Private Matter.
462. Mr And Mr Barclay's tax Returns? It's A Private Matter.
463. The British Free Press. Regulation. And the Royal Institute of Chartered Surveyors (RICS)
464. "The Government is doing everything in its power to rig the EU Referendum." Norman Tebbit. 
465. Richard Littlejohn Delivers Excoriating and Vituperative Attack on Lord Rothermere's Tax Arrangements.
466. Michael Gove Explains, "Cuckoo Conservatism" and "Janet and John Economics..."
467. The Rev. Lewis Shand Smith. The Ombudsman Association. Maladministration.
468. Ombudsman Services. The Rev Smith. Maladministration. Civil Justice.
469. Ombudsman Services:Propery. Maladministration. The Ombudsman Association.
470. "If it wasn't for double standards there'd be no standards at all."
471. Great Myths of the Early 21st Century - the Independence of the Ombudsman.
472.  Putting The "Con" Into Consumer.
473. David Cameron And Fantastically Corrupt Countries. Companies. Cops. Conservative Election Expenses...
474. Barbara Ellen - The Amazing Journalist..
475. If the BBC Why Not The RICS?
476 "Of course our City fat cats love the EU - it's why they're paid so much. "(Boris Johnson)
477. Ombudsman Services. Conspiracy Theories. The UK Government.
478. Ombudsman Services. "Justice is a quaint thing."
479. Ombudsman Services: Quaint Limericks.
480. Hector Pickaxe And The Floating Crowbars - "Friends in Low Places."
481. Ombudsman Services: Sir Leigh Lewis.
482. English Justice: From Magna Carta to Ombudsman Services And The Maladministration Of "Civil Justice."
483. English Justice: From Magna Carta To Ombudsman Services:Property And The Maladministration Of "Civil Justice."
484. Amber "Red Mist" Rudd. The Mask of Anarchy. And Ombudsman Services.
485. Ombudsman Services: Justice First.
486. Ombudsman Services: The Mask of Anarchy.
487. Ombudsman Services: Leave or Remain? Either Way We Want Our Justice Back. 
488. Ombudsman Services: Victims Just Want to Tell Their Stories.
489. Sam Cooke - "A Change is Gonna Come."
490. "Captain of The Titanic Abandons Ship ....read all about it."
491. A Small Businesswoman Explains Her Vote To Leave.
492. Brexit 1 (Cameron og) The Establishment 0.
493. THOUGHTS...from the Daily Mail's Sarah Vile.
494. Michael "Psycho" Gove - Rupert Murdoch's Preferred Hit Man.
495. Michael Gove: Warrior For The Dispossessed."
496. Whatever.
497. New Labour's Take On Things.
498. Andrea Loathsome.
499. Regulators Help Rig "Justice" in Rigged Market Capitalism.
500. Logic? Where's Spock When You Need Him?
501. Critics of the Ombudsman System: Understanding and Engaging Online Citizen Activists. (1)
502. How Ombudsman Schemes Interact With Their Critics. 
503. The Ombudsman Institution - No Deterrent Against Injustice.
504. Ombudsman Schemes Don't Do What They Say On The Tin.
505. Ombudsman Schemes Are A Law Unto Themselves.
506. Academics Ask - Should Troublesome David Take On Goliath?
507. The Unacceptable Face Of Capitalism.
508. Ombudsman Watchers - Like Crime Watchers But Different.
509. Ombudsman Needed: Brass Neck And Conscience By-Pass Essential.
510. The Privatisation Of Justice In Rigged Market Capitalism.
511. David Blanchflower - All Talk And No Trousers.
512. OS:P As Secretive As GCHQ
513. The Ombudsman Watchers' Critique Of Ombudsman Schemes (1)
514. The Ombudsman Watcher's Critique Of Ombudsman Schemes (2)
515. The Ombudsman Watchers' Critique Of Ombudsman Schemes (3)
516. Rigged Statistics, Rigged Performance And Rigged Redress.
517. Strategy? Rig The Statistics. It's A Dirty business.
518. The Secretive Masonic Ombudsman Schemers Of The Early 21st Century.
519. "Get Right With God" Lucinda Williams.
520. Accountability 1: The British and Irish Ombudsman Association (BIOA), The Cabinet Office, Ombudsman Services and The Rev Smith.
521. Accountability 2: The BIOA Has Considerable Experience And Expertise.
522. Accountability 3: The BIOA Hallmark of Fair Redress.
523. Accountability 4: The RICS Monitor The OSP's Decisions For Effectiveness.
524. "Making It Right" or "Just Talking A Load Of Shite."
525. Accountability 5: Making It Right - Customer Satisfaction Reports.
526. Accountability 6: OS:P Annual report 2015 - This Isn't Bloody Funny.
527. Accountability 7: Mutually Acceptable Settlements.
528. Accountability 8: "Our Decisions Are Our Product."
529. Accountability 9: David Cameron 2010 - 2015 And The Monitoring Of OS:P By His Government.
530. Accountability 10: Grammar Schools. Evidence. And Ombudsman Services:Property.
531. Accountability 11. OS:Property And Its Regular Evaluation Of Quality / Livewell Southwest Ltd And Its Anonymous Decision Makers
532. Accountability 12: The Startling Similarities Between OS:Property And Livewell Southwest Ltd.
533. RICS And Livwell Southwest Ltd - And the Effective Pulping Of Complaints.
534. Amber Rudd's Father Was Involved In Business She Runs despite Being Declared Unfit.
535 The Cost Of Ludicrous Decisions from OS:Property And Livewell Southwest Ltd.
536. Professor Dame Janet Finch's Final Foreword. TBG
537. Amber Rudd's Sat Nav Guide To The Centre Ground,
538. Theresa May On Democracy.
539. When Is An Inspection Not An Inspection? When It's An Ombudsman Services:Property Inspection,
540. The Ombudsman Service:Property Approach To Information.
541. Robust Methodlogies And Arriving At Decisions In An Illogical Manner.
542. The Logic Behind Arriving At decisions In An Illogical Manner. (1)
543. The Logic behind Arriving At Decisions In An Illogical Manner. (2)
544. "I give them great credit for having the courage to right this horrible wrong. Justice will prevail." (Donald Trump: Cedar Springs, Iowa)
545. "The Tory cover-up of The Battle of Orgreave will last for a thousand years" (Amber Rudd: the Commons Halloween 2016) 
546. "Amber Rudd was right to leave Orgreave in the past." Simon Jenkins (Guardian 2/11/2016)
547. Campaign For A public Inquiry Into Ombudsman Services:Property.
548. Time To Strip Rothermere Of His Title.
549. Trump Wrong Again.
550. So Long Leonard Cohen And So Long Democracy As We Once thought We Knew It.
551. Democratic Window Dressing By Conmen And Phonies.
552. From Rigged Redress To Rigged Elections. How Managers Subvert Democracy.
553. Why you won't get your day in court - Jeb S Rakoff.
554. The Ombudsman's Investigations Need Investigating 1.
555. The Ombudsman's Investigations Need Investigating 2.
556. The Ombudsman's Investigations Need Investigating 3.
557. Monk and Partners
558. The Ombudsman's Investigations Need Investigating 4.
559. Sinkane - U'Huh.
560. The Disqualification of an Ombudsman.
561. The Ombudsman Services' Terms of Reference - A Pirates' Code?
562. The Ombudsman Services' Terms of Reference - A Pirates' Code.
563. Brexit, Neutral Civil Servants And The RICS.
564. The Civil Service. Neutral? Or A Crumbling Cornerstone Of UK Democracy?
565. Theresa Mayism.
567. Theresa Mayhem, 10 Self Denial Street, Westminster.
568. Staffing and Qualifications.
569. Complaining Is A Difficult Process.
560. Complaining Is A Difficult Process (2)
561. The Anonymous Desk Top Reviewer.
562. The RICS "Appointed" Company OS:Property / The NHS Livewell Southwest Ltd.
563. The Inquisition had Its Instruments of Torture.
564. CCGs' Cost Effectiveness? Effectiveness?
565. "Do We Trust The people Or Not?" David Davis.
567. The National Health Postcode Lottery / A Humanitarian Disaster.
568. Alternative Dispute Resolution (ADR) With No Transparency And No Accountability.
569. Ombudsman Services - Vanishing Transparency, Accountability and Civil Justice.
570. Ombudsman Services / Livewell Southwest Ltd / Data / Hans Rosling.
571. The Real Enemies Of The People.
572. Ombudsman Services / Livewell Southwest Ltd: "Do you swear to tell the truth the whole truth and nothing but the truth? Don't make me laugh."
573. Ombudsman Services:Property - Campaign For A public Inquiry.
574. NHS - Do Not Reply.
575. Means, Motive and Opportunity.
576. Philip Hammond: To build a fairer, stronger Better Britain.
577. To build a fairer, stronger, better Britain don't we need to radically change The System, Mr Hammond?
578. 98% / OS:Property / Gibraltar's Ombudsman.
579. Ombudsman Services: A Spreadsheet For Phil, Greg, Theresa And The Rest Of The Team.
580. Deleted.
581. Jeremy Corbyn Is 100% Correct - The System Is Rigged - Just Look At How They've Rigged Paying For The Cost Of Nursing Care.
582. Putting The "Con" Into Conservatism This Time 'Round- That Theresa May Is In Any Way A "Leader."
583. The Customer Is Always King/Queen - Except When They Arrive At Ombudsman Services.
584. "Enure."
585. We'll Be Doing Our Bit For Quite Some Considerable Time To Come Or So It Would Seem.
586. Ta Tillbaka Kontrollen.
587. The Gospel According To Theresa May.
588. (untitled post)
589. Theresa May Puts The Con Into Conservatism - That She Will Be "Straight" And "Fair" With The People.
590. Theresa May Is Attacking Pensioners. She Is Not Tackling The Welfarism Of Those Avoiding Tax..
591. Ombudsman Services And Lord Tim Clement Jones.
592. "For some consumers our best efforts will never be enough - their expectations of our service and the powers we have to resolve an issue are too great." Lord Tim Clement Jones, Chair, Ombudsman Services.
593.Ombudsman Services - The Vanishing Statistical Evidence, Transparency and Accountability.
594. Ombudsman Services Liberal Lord Victimises Victims.
595. "Topseyturvey World" Natalie Merchant.
596. Carry On Conservatism - The Trilogy: Carry On Coalition, Carry On Cameron and the blockbuster hit - Informay, Informay They've All Got It In For May.
597. "Which Side Are You On?" Florence Reece.
598. "I Ain't Got No Home In This World Anymore" Bruce Springsteen.
599. Lilico's Attack On Jeremy Corbyn Shows His Disturbing Lack Of Awareness And Dog-like Obedience To His Paper's Owners.
600. "We need to get to the bottom of this..." Theresa May.
601. Who's Who - and more importantly - Who Isn't.
602. The Rev Shand Smith Passes The Buck.
603. The Rev Shand Smith And Cloud Cuckoo Land.
604. Recommendations For A More Transparent, Accountable and Just Ombudsman Services and Livewell Southwest Ltd.
605. "Lord. what fools these mortals be." William Sakespeare. A Midsummer Night's Dream.
606. Someone has just, "upped their game" and our Facebook has now been sensored.
607. "Imagine." John Lennon.
608. Sajid Javid: "Grenfell has shaken my comprehension of being in office."
609. Europeans Stand Up To Powerful Vested Interests - Brits Just Talk About It.
609(b). For RICS Read RIGS.
610. From RICS To RIGS.
611. From, "Bridge Over Troubled Water" to "The Sound of Silence."
612.Urgent Nudge Emails.
613. "Close Scrutiny."
614. The NHS' Extortion Racket.
615. RICS is failing to deliver an acceptable level of regulation.
616. From RICS to RIGS from Healthcare Workers to wealthcare Workers.
617. "Fairness" and Ombudsman Services:Property.
618. Philip Hammond: We really do need a grown up about the RICS, Ombudsman Services:Property...
619. The Tory Party Has Turned The NHS Into 207 Privatised Health Services.
620.Light Touch Regulation at the RICS and NHS: "Good For Businesses" "Bad For Their Victims."
621. Ombudsman Services: Question 6 - The OFT "Approve" ombudsman Services:Property.
622. Conflicts of Interest. Everywhere. An Epidemic.
623. From Comma To Coma.
624. The NHS  - Scandal After Scandal.
625. A Country That Quite Clearly Doesn't Work For Everybody.
626. The Great Repellent Bill.
627. Transparency International - UK Corruption.
628. Corruption UK Style: From Anonymous Desk Top Reviewer to Anonymous Overseas Property Speculator.
629."If we treat our MPs with contempt, only the contemptible will apply for the job." Charles Moore.
630. "They Think It's All Over."
631. Ombudsman Services - Question 7.
632. "Too Old To Die Young" Brother Dege.
633. Or asking the Ombudsman Services:Property Ombudsman to, "investigate" a complaint against a fee-paying member.
634. From, "The Great British Bake Off" to, "The Great British Fob-Off."
635. Question 8 To The Chair Of Ombudsman Services.
636. Hyper-Shrinkinflation.
637. The Department For Communities And Local Government, "Loads The Dice."
638. Anonymous Healthcare Professionals Operate behind Closed Doors.
639. From RICS to RIGS : Question 8.
640. The Chief Ombudsman Who Mistook A Fifty Quid Award For Civil justice.
641. Ombudsman Schemes - All Power And No Accountability.
642. The Department For Communities And Local Government And The Rigged Housing Market.
643. TPOS £531 - OS:P £50.
644. Lord Maude. Transparency. Open Markets. Private redress.
645. Mr Cable tells us, "The consequences were very serious."
646. Ombudsman Services - Question 13 To The Chair.
647. Ombudsman Services - The Further Representation Process.
648. Mr Hunt asks of Stephen Hawking, "Is it 2 much to ask him to look at evidence?"
649. Ombudsman Services - "Entirely Independent?" We Don't Think So.
650. Ombudsman Services - "The Chief Executive noted there had been some concern over the apparent increases in the level of recent awards."
651. Ombudsman Services:Property - The Memorandum of Understanding (MoU) Between RICS and Ombudsman Services:Property.
652. Ombudsman Services - From DJS Research to BMG Research.
653. Ombudsman Services - "are we delivering the excellent service to which we aspire?"
654. Ombudsman Services - From DJS Research To BMG Research.
655. Ombudsman Services. Bell Pottinger And regulation.
656. Ombudsman Services. Exemplary Maladministration.
657. Ombudsman Services. 50Poundland.
658. Ombudsman Services And Its, "Proportionate" Financial Awards.
659. Ombudsman Services. Julia's Thoughts On Lewis's Model.
660. Ombudsman Services. Mass Rejection Of Mutually Agreed Settlements (MAS).
661. Ombudsman Services:Property And The OFT Criterion 10.
662. Ombudsman Services:Property And The Ricsification Of Consumer Redress.
663. Ombudsman Services:Property And The Terms Of Reference.
664. Ombudsman Services:Property Independent Means Independent. No, "Buts" About It.
665. Ombudsman Services:Proerty - RICS, Rules And Terms Of Reference.
666. Ombudsman Services:Property - The Surveyors' Very Own Magic Money Tree.
667. Ombudsman Services. The Ombudsman Association. The Rules? What Rules?
668. Ombudsman Services Refuse To Employ A Whistleblowing Policy.
669. Ombudsman Services - Trust.
670. Ombudsman Services  - www.whistleblowerprotection.eu
671. Ombudsman Services / The Ombudsman Association - www.whistleblowerprotection.eu
672. Ombudsman Services / The Ombudsman Association - www.whistleblowerprotection.eu
673.Ombudsman Services / The Ombudsman Association -
www.whistleblowerprotection.eu
674. Ombudsman Services / The Ombudsman Association - www.whistleblowerprotection.eu
675. Ombudsman Services / The Ombudsman Association - "All or Nothing" The Small Faces.
676. Ombudsman Services And The "Free" Market In Private Redress.
678.The OFT's, "Monitoring" Of This Government Approved Scheme.
677. Deleted.
679. Ombudsman Services. The OFT Monitors. The Parliamentary and Health Service Ombudsman.
680. Ombudsman Services. Harvey Weinstein. The Regulation of Markets. Whistleblowers.
681. Ombudsman Services:Property - The era of wilful ignorance and shameful complicity just goes on and on.
682. Daphne Caruana Galizia / "Easy To Lose Hope" Eleanor McEvoy.
683. Ombudsman Services: 50 Quid. DWP: 55p
684. Ombudsman Services: "M" Is For Monitor.
685. Ombudsman Services: "M" Is For Malfeasance.
686. Ombudsman Services And The OFT "R" Is For Reasonable.
687. Ombudsman Services: "A" Is For Approval.
688. Ombudsman Services And The Role Of The OFT Monitors.
689. Ombudsman Services:Property: "A very courteous and not at all threatening letter."
690. Ombudsman Services. The OFT. Consumer Focus: "See No Evil. Hear No Evil. Speak No Evil."
691. Ombudsman Service / The Ombudsman Association / The NHS / The Parliamentary and Health Service Ombudsman and Parliament - All Need Exemplary Whistleblowing Policies.
692. Ombudsman Services:Property / Livewell Southwest Ltd: "A" is for, "Appropriate, " "Asphyxiating" and "Abuse."
693. Ombudsman Service / Martin Lewis: "A Shambles."
694. Ombudsman Services - Maladministration.
695. Ombudsgate: Andrea Leadsom - From, "Cold hands" to "Cold Feet.
696. The RICS / OS:Property Code of Conduct vs The Conservative Code of Conduct Drawn Up Amid The Westminster Harassment Claims.
697. Ombudsman Services:Property: "Ombudsgate" and "Fake Redress" - The Cover-Up.
698. Ombudsman Services: The Use And Abuse Of Power.
699. Ombudsman Services:Property: Peter Bolton-King FRICS - "Transparency and Accountability."
700.
701 The RICS / Ombudsman Services:Property - "Fake Monitoring" of "Fake Redress."
702. Ombudsman Services / Government / Civil Servants / Transparency and Accountability.
703. Ombudsman Services/ The RICS / Regulation / ADR and the Coalition Government.
704. Ombudsman Services - Sharper Teeth: The Consumer Need For Ombudsman Reform.
705. Ombudsman Services - Sharper Teeth (2)
706. Ombudsman Services - Sharper Teeth (3) Farcical Regulation Leads To Farcical ADR.
707. Ombudsman Services - Sharper Teeth (4) "Cachet."
708. Ombudsman Services - Sharper Teeth (5) Data Manipulation.
709. Ombudsman Services - Sharper Teeth (6) Manipulating Data.
710. Ombudsman Services - Sharper Teeth (7) More Data Manipulation.
711. Ombudsman Services - Sharper Teeth (8) Yet More Data Manipulation.
712. Ombudsman Services - Sharper Teeth (9) The Consumer Need For A Standard That Avoids Ombudsman Services And The BEIS At All Costs.
713. Sharper Teeth: And The Consumer Need For A Standard That Avoids The Ombudsman Services And BEIS At All Costs.
714. Ombudsman Services / Farcical Ombudsman: The Consumer Need For A Public Inquiry.
715. The Ombudsman Association And MoneySavingExpert's Recommendation For A Gold Standard.
716. Farcical Ombudsmen / Farcical Ombudsman Services / Farcical Ombudsman Association / Farcical Government Monitors.
717. Farcical Ombudsmen / Farcical Ombudsman Services / Farcical Ombudsman Association / Farcical Government Monitors.
718. Farcical Ombudsman Services - Also, "In A State Of Crisis."
Part 3: Asking Questions.
1. Chapter 3: The Ombudsman Services:Property Ombudsman's Investigation Of Case 510458 - And Our Public Study Of Private Redress. Issue 1 - Asking Questions.
2. Chapter 3: The Ombudsman Services:Property Ombudsman's Investigation Of Case 510458 - And Our Public Study Of Private Redress. Issue 1 - Asking Questions (2)
3. Sharper Teeth: The Consumer need For Ombudsman reform.
4. Chapter 3: The Ombudsman Services: Property Ombudsman's Investigation of case 510458 - And Our public Study Of private Redress. Issue 1 - Asking Questions (3) Asking The Ombudsman To Send Our Complaint To The Board.
5. Chapter 3: The Ombudsman Services: Property Ombudsman's Investigation Of Case 510458 - And Our Public Study Of Private Redress. Issue 1 - Asking Questions (4) Is This Government A Customer Of Ombudsman Services?
6. Chapter 3: Ombudsman Services / Theresa May / Irresponsible Company Bosses / Unacceptable Abuse.
7. OS Case 510458 Asking Questions Attempt 7
8. OS Case 510458 Asking Questions Attempt 8
9. Ombudsman Services Data Manipulation And, "The Incredibly Poor Standard Of The Company's Own record Keeping."
10. OS:P - 80%+ Customer Dissatisfaction Rate.
11. OS:P Are Government Monitors Waiting For A 100% Dissatisfaction Rate?
12. Ombudsman Services - All About The Evidence.
13. OS:Property's Monitoring By Civil Servants - A Conspiracy?
14. OS / Fiddled Figures / Rigged Redress and Mr Rees-Mogg.
15. To The Leader Of The House Of Commons: OS Case 510458.
16. OS:P Civil Service Approval And Civil Service Monitoring.
17. OS And The Civil Service.
18. OS:Property And The Urgent Need For A Public Inquiry.
Part 4: The Full English Cover-Up.
1, The Full English Cover-Up (1)
2. Why Are Ombudsman Services' Solutions, "Broken?" And Why Is The Market, "Broken?"
3. If wrong doing, abuse fraud or criminal activity occur we need to know about, immediately, in full. (spokesperson for DFID)
4. Ombudsman Services Part 4: The Full English Cover-Up
5. Ombudsman Services' Close And Continuing Relationship With The BEIS.
6. Ombudsman Services, "Disappointed."
7. Ombudsman Services - And The Foreign Secretary's Superb Brexit Model.
8. The Ombudsman Services' Independent Assessors - "Information will not advance your cause."
9. Ombudsman Services - Project Full English Cover-Up.
10. Ombudsman Services And David Davies' Regulatory Race To The Bottom.
11. Ombudsman Services:Property - The Three Lions Continue To Snore.
12. Ombudsman Services: "Bend It Like Bradley."
13. Ombudsman Services: From A Three Course Meal To A Pinch Of Salt.
14. Ombudsman Services: Broken Solutions. Broken Markets. Broken Promises - A Broken Britain.
15. Ombudsman Services. Mrs May's Speech. Regulation and Redress.
16. Ombudsman Services: Crossing The Ethical Line.
17. Ombudsman Services: Meeting, "The Evidential Threshold."
18. Ombudsman Services: "Waiting For An Alibi" By Thin Lizzie.
19. Ombudsman Services: "Le Temps Des Cerises" Yves Montand.
20. Ombudsman Services: From, "Facebook" To, "Farcebook."
21. Ombudsman Services: We Need A Nationalised Alternative.
22. Ombudsman Services Also Failed To Heed warnings.
23. Ombudsman Services: The, "Independence" Of The Ombudsman Services' Independent Assessor.
24. Ombudsman Services: No Documentary And No Letter To The Chair. That's, "Troubling." Attempt 24.
25. The Association Of Ombudsmen's Book Of Common Excuses.
26. Ombudsman Services: QUEEN on the application f (1) DSD and NBV (2) MAYOR OF LONDON (3) NEWS GROUP NEWSPAPERS LTD And the Parole BOARD OF ENGLAND AND WALES (2) THE SECRETARY OF STATE FOR JUSTICE + JOHN RADFORD (formerly known as JOHN WARBOYS)
27. Ombudsman Services: It Simply Isn't Cricket Old Boy.
28. Some Real Pearlers From The Ombudsman Services Spin Attack.
29. A Spectre Is Haunting Brexit Britain.
30. Ombudsman Services: A Spectre Is Haunting Brexit Britain.
31. Ombudsman Services: A Spectre Is haunting Brexit Britain cont.
32. A Single Housing Market Regulator And Ombudsman.
33. Ombudsman Services: Porton Down's, "Speedy," "Fair" and "Independent" Investigation Of A Complaint.
34. Ombudsman Services: "Injustice anywhere is a threat to justice everywhere." Martin Luther King.
35. Ombudsman Services: "Our lives begin to end the day we become silent about the things that matter." Martin Luther King.
36. Ombudsman Services: Today is the 100th day of the year and to mark it there has been 100% silence.
37. Ombudsman Services: Proving unlawful conduct on the part of the Ombudsman is very difficult.
38. Ombudsman Services: From, "a superb model of ADR" to a, "broken solution" - 10 years that shook the Ombudsman world.
39. Ombudsman Services: A vision? Should have gone to Specsavers.
40. Ombudsman Services: Who broke the solution? How? And why?
41. If only Ofsted had inspected Ombudsman Services.
42. Ombudsman Services: What's really needed is a far harsher monitoring and enforcement strategy.
43. Ombudsman Services: Referees Have Whistles - So Should The Employees Of All Ombudsman Schemes. (43)
44. Mrs Rudd's Broken Solution To The Broken Market In Immigration.
45. 117 Days And No Apology So Far From Smith And Jones, Alas.
46. The RICS' Broken Solution To Regulation And Its Appointed Company's Broken Solution To ADR.

 

Ombudsman Services:Property - Question 92 to the Chair of Maladministration at Ombudsman Services. (411)

The Ombudsmans61percent Campaign: Chapter 2 - For Clarity.

For Clarity - Attempt 411.

411) Question 92 to the Chair of Maladministration at Ombudsman Services.

According to the late Consumer Focus, The Royal Institute of Chartered Surveyors (The RICS) has developed practices that do not work in the customer's interests and that this is largely due to a failure on their part to adequately regulate their Members or (Un)Regulated Firms.

If The RICS - Royal Charter and all - was doing the job it was set up to do and actually regulated the cowboys who trade under its name, we (and countless others) probably wouldn't be where we are today. Unfortunately, as a result of this inexcusable RICS regulatory failure their rogue traders have accumulated record numbers of dissatisfied customers.

So how did The RICS respond to this regulatory failure? Did they;
a) Belatedly begin to adequately regulate their Members and (Un)Regulated Firms.
or
b) Get their Members and (Un)Regulated Firms to send their dissatisfied clients to The RICS "appointed" Ombudsman Services:Property which is financed by RICS Members' and (Un)Regulated Firms' fees where there is an expectation that those maladministering the scheme on their behalf will spend their money wisely.

Yes, it was (b). We believe it's a scheme designed to save RICS surveyors lots of money.

The number of RICS clients being rounded up and herded off  to The RICS "appointed" ombudsman at The RICS "appointed" Ombudsman Service:Property increases every year. A cataclysmic failure of RICS regulation that has the effect of saving the surveying "sector" millions £££s annually. For RICS Members the savings on expensive insurance claims must be enormous. It's far more cost effective for them to hand their troublesome clients to their "appointed" company and leave them to maladminister the complaints.

It's the client who is on the receiving end of the maladministration - not the fee-paying Member.

This RICS regulatory failure has become a matter of routine - custom and practice - and has resulted in a regular cull of their clients by those criminally maladministrating the scheme. Apparently. Otherwise it would be different.

Dear Mr Javid, Business Secretary,
We asked the Chair of maladministration at Ombudsman Services;
Q. 92: Does the presence of the Director of Professional Regulation for The RICS, being a Board Member, in any way influence the ombudsman in these matters?

Matters such as: not understanding the nature or complexity of property complaints, arriving at decisions in an illogical manner, denying consumers their Human Right to a face to face meeting and maladministrating complaints just for starters.

The Chair didn't answer our question. The CEO and Chief Ombudsman didn't either and nor did the Lead Ombudsman.

Q. Mr Javid, Business Secretary, doesn't the fact that RICS Members' and (Un)Regulated Firms' fees pay for the scheme and that their Director of Professional Regulation sits on the Board, not create a conflict of interest?

Yours sincerely,
Steve Gilbert - The Ombudsmans61percent Campaign.

The Ombudsmans61percent Campaign - Soundtrack (410)

The Ombudsmans61percent Campaign - Soundtrack:

1. "Can't You Hear Me Knocking" - The Rolling Stones.
2. "Which Side Are You On" - Natalie Merchant.
3. "Don't Give Up" - Willie Nelson and Sinead O'Connor.
4. "What's Going On" Marvin Gaye.
5.  "Why Am I Treated So Bad" The Staple Singers.
6. "Ask Yourself" - Haunt the Woods.
7. "Ode to Joy" - Beethoven.
8. "Chicago" - Crosby, Stills, Nash and Young.
9. "21st Century Schizoid(ombuds)Man"  - King Crimson.
10. "Talkin' 'Bout A revolution" Tracy Chapman.
11. "Why Am I Treated So Bad" - Cannonball Adderley Quintet.
12. "Solo Le Pido A Dios" - Mercedes Sosa.
13. "The Times They Are A Changin'"  - Bob Dylan.
14. "The Road To Hell" - Chris Rea.
15. "Don't Let Me Be Misunderstood" - The Animals.
16. "The Backstabbers" - The O'Jays.
17. "Get Up Stand Up" - Bob Marley.
18. "None Of Us Free" - The Rev Solomon Burke.
19. "Sirens" - Dizzee rascal.
20. "Help Me" - Sonny Boy Williamson.
21. "Take My Breath Away" - Berlin.
22. "I Won't Back Down" - Tom Petty and the Heartbreakers.
23. "Going Down" - Freddie King.
24. "Going Down" Joe Bonamassa, Dusty Hill, Derek trucks and Billy Gibbons.
25. "Arrogance, Ignorance and Greed" - Show of Hands.
26. "Fairytale of New York" - The Pogues.
27. "The Great Pretender" The Platters.
28. "Company Man" Warren Haynes.
29. "Changes" David Bowie.
30. "God Save The Queen" The Sex Pistols.
31. "Friends in Low Places." Hector Pickaxe and the Floating Crowbars.
32. "A Change is Gonna Come." Sam Cooke.
33. "Get Right With God" Lucinda Williams.
34. "U'Huh" Sinkane.
35. "Which Side Are You On?" Florence Reece.
36. "Topseyturvey World" Natalie Merchant.
37. "I Ain't Got No Home In This World Anymore" Bruce Springsteen. 
36. "Imagine" John Lennon.
37. "Bridge Over Troubled Water" and "The Sound of Silence." Simon and Garfunkel
38. "All or Nothing" The Small Faces.
39. "Easy To Lose Hope" Eleanor McEvoy.
40, "Waiting For An Alibi" Thin Lizzie.
41. "Le Temps Des Cerises" Yves Montand.

Ombudsman Services:Property - Chapter 1: The Ombudsmans61percent Campaign From 5th December 2010 - 15th December 2015. (409)

Being More Specific - Attempt 409

409) Ombudsman Services:Property Ch 1: The Ombudsmans61percent Campaign From 5th December 2010 - 15th December 2015.

Dear Mr Javid,
The Ombudsmans61percent campaign is moving to: www.blogger.com: theombudsmans61percentcampaign because "BlogForever" is closing on 15th December 2015.

We first complained to the Chair of Ombudsman Services:Property, Prof. Dame Janet Finch on the 5th December 2010. A long 5 years ago.

We sent the Chair 100 questions. She handed them to the CEO and Chief Ombudsman, The Rev. Lewis Shand Smith who handed our complaint about the Lead Ombudsman back to the lead Ombudsman, Gillian Fleming. She said our questions had already been answered.

Only they hadn't.

Ombudsman Services is a black hole in our democracy.

Information goes into this private redress scheme but none comes out.

It has a Lead Ombudsman who routinely doesn't ask questions and who doesn't answer them either. And an ombudsman who doesn't ask or answer questions cannot conduct a meaningful investigation of a consumer's complaint.

Evidence for the huge levels of dissatisfaction this caused was once gathered by DJS Research via their Customer Satisfaction Reports. Those mismanaging the scheme put a stop to this. Now, no meaningful data on just how effective they are at resolving disputes "fairly" and "independently" is published.

There is no transparency or accountability.

However, we do know that the executives maladminister consumer complaints. The evidence for this maladministration came from the company's Independent Assessor. It was documented in her "First and Last Report - 2015."

We also know that the executives who maladminister this private redress scheme apparently aren't averse to throwing parties when they clear backlogs of consumers' complaints by the simple expedient  of cutting and pasting the lead Ombudsman's signature to reports written by investigating officers and sending them out to unsuspecting members of the public.

Mr Javid, that you knowingly allow this to happen surely holds our democracy in contempt.

We should like to thank the thousands of people who took the time to look at hundreds of thousands of our pages for doing so. Please continue to do and please continue to send your comments and information to www.blogger.com - theombudsmans61percentcampaign.

Yours sincerely,
Steve Gilbert - The Ombudsmans61percent Campaign.

The Ombudsmans61percent Campaign is seeking:
- answers from Vince Cable.
- answers from Mark Prisk.
- answers from Jo Swinson.
- answers from Sajid Javid.
- a public inquiry into the workings of Ombudsman Services:Property (a company which formerly traded as the Surveyors Ombudsman Services before undergoing rebranding) and the role of the RICS.
- compensation for the victims of the Lead Ombudsman's illogical Final Decisions.
- the setting up of a truly "fair" and "independent" redress scheme free from RICS' influence.

Ombudsman Services:Property - Chapter 1: Being More Specific. (408)

The Ombudsmans61percent Campaign - Chapter 1: Being More Specific.

We complained to the Department for Business, Innovation and Skills (BIS)  about Ombudsman Services:Property and how it failed to handle consumers' complaints "fairly" and "independently."

The BIS asked us to be "more specific." These attempts were to be found at www.blog.co.uk - The Ombudsmans61percent Campaign.

Being More Specific:
1. Being More Specific - attempt 1
2. Hacked.
3. Hacked.
4. Hacked.
5. Hacked.
6. Hacked.
7. Hacked.
8. Hacked.
9. Hacked.
10. Hacked.
11. Hacked.
12. Hacked.
13. Hacked.
14. hacked.
15. Hacked
16. Hacked.
17.Hacked.
18. The Coalition Government and Consumer Protection.
19. Government As Public Service.
20. The Public "Advantage." The BIS. And Kafka's "Castle."
21. Transparency and Accountability.
22. The Privy Council's Approval and Monitoring of the RICS.
23. The RICS Prefer To Operate "Behind The Scenes."
24. The OFT Tell Us - You May Wish To Raise It Directly With Ombudsman Services:Property.
25. The OFT And Its Monitoring Of OS:P.
26. Dame Janet Sets The Tone.
27. A Dysfunctional Market In Dispute Resolution or  A Rigged Market in Dispute Resolution?
28. Free Market Capitalism or Rigged Market Capitalism.
29. The OS:P Believes That Its Ombudsman's Financial Awards Are "Proportionate."
30. Francis Maude's Transparency.
31. Is "Regulation" and "Better Regulation" Part of The BIS Remit - Yes or No?
32. Mark Prisk MP And Better Regulation.
33. The 5th Law of Rigged Market Capitalism.
34. The BIS' Policy: Not to Inform Taxpayers When Their Correspondence Has Been Forwarded to Other
      Departments,
35. The RICS And Empire Building.
36. "The Truth is Worse Than You Imagine" - But It's Still Party Time at Ombudsman Services:Property.
37. David Cameron, Lord Green And The Executive Director of The RICS.
38. RICS And Regulation - No Reply From Mark Prisk MP.
39. Aren't The Ombudsman's Illogical Final Decisions an Abuse a Complainant's Human Rights?
40. "Greed is The Inventor of Injustice And Its Current Enforcer." Julian Casablancas.
41. Boris Johnson And The Politics of Envy Greed And Intelligence.
42. Ombudsman Services Fail to Inform The Complainant of Their Human Rights.
43. Education - teachers - Regulation: OFSTED. Surveying - Surveyors - Regulator: The RICS.
44. The BIS: Regulation. Better Regulation. And RICS' "Regulation."
45. Government Minister Fails to Intervene.
46. RICS Click Their Fingers - Politicians And Civil Servants Spring to Attention.
47. Illogical Final Decisions - The Result of a Total Lack of regulation.
48. Democracy And Fixing Things Behind The Scenes.
49. The Unofficial Secrets Act.
50. "Political Influencing" by The RICS.
51. Self-Regulation: Enough is Enough.
52. "Prosecute Those Agents Not Complying With The Law" - Steven Gould.
53. Vince Cable And Jo Swinson: The Cutting And Pasting of The Ombudsman's Signature to Reports.
54. The Ombudsmans61percent campaign's New Year Message.
55. Ombudsman Schemes or Scheming Ombudsmen?
56. Just Exactly How Many "Engaged" And "Politically Influenced" Civil Servants Are There?
57. Company Executives Need to be Financially Accountable to The British Public.
58. Eye-Wateringly Ludicrous Investigations at Ombudsman Services.
59. Ombudsman Services' Lack of Impartiality.
60. A Consumer's Charter For De-Rigging Rigged Market Capitalism - A League Table of Ombudsman.
61. A Consumer's Charter - A Crisis of Transparency And Accountability.
62. A Judge-led Independent Inquiry Into Ombudsman Services is Needed.
63. Ombudsman Services:Property - "The No Risk Strategy For Surveyors."
64. High Risk Strategies.
65. Vince Cable For Home Secretary.
66. Time For The Director of Regulation at RICS to Start Regulating His Flaccid Members.
67. A Consumers' Charter For De-rigging Rigged Market Capitalism - Politicians Who Squander...
68. "Misunderstandings" Always Seem to Favour The Ombudsman's Fee-Paying Members.
69. BIS Minister Fails to Protect British Consumers.
70. "The Dealy Has Been Explained" - Ombudsman Services:Property Ombudsman.
71. The Surveyors' No Risk Strategy.
72. The Firm's Cosy Relationship With Its Ombudsman.
73. "A Conspiracy Suggestion."
74. Surveyor's Evidence - Good. Complainant's Evidence - Bad.
75. Our Surveyors Refuse to Come to Our Home - Then Turn up Anyway.
76. The RICS' "Apparent Inability to Adequately Regulate Its Members."
77. The "Political Influencing" And "Engagement Work" - Or Lobbying to The Rest of us. 
78. Broken Markets? Dysfunctional Markets? Captive Markets or Rigged Markets?
79. Great Myths of The Early 21st Century - Free Market Capitalism.
80.A Consumer's Charter For De-rigging Rigged Market Capitalism - The British Consumer Needs World ...
81. A Right to Rent.
82. We Think Bridget Harris' Views on Parliament And Certain Parliamentarians Also Applies to...
83. Accountability? What Accountability?
84. Civil Servants. Lobbying. The Privatisation of Democracy And Effective Forms of Accountability.
85. A Consumer's Charter For De-rigging Rigged Market Capitalism: No. 24.
86. Putting The Con Into Consumer.
87. The RICS Snap Their Fingers And The BIS Spring to Attention.
88. Can You do Something About The Unusual Activity in my Email Account?
89. The RICS' "Engagement" And "Political Influencing Work" at The BIS Continues.
90. Self-Regulation: A Disaster for The Consumer.
91. Back to Basics: All Ombudsman Schemes Must Have Whistleblowing Policy.
92. "Outside Contractors Were Brought In" Mr Binman We Presume.
93. Stack 'em High, Sell 'em Cheap.
94. "A Superb Business Model" - Saving Surveyors Thousands of £££s.
95. Club Members Only - Complainants Please Use The Tradesman's Entrance.
96. What Price Justice?
97. An Example of Privatised Justice Under Rigged Market Capitalism in Rip-Off Britain.
98. More Unusual Activity on Our Email Account.
99. They Both Can't be Right.
100. The 2015 General Election: The Sutton And Devonport Constituency.
101. The Chair of Ombudsman Services And 21st Century Standards of Accountability.
102. Ombudsman Services:Property Annual Report 2011: The Vision.
103. The Rigged Housing Market.
104. Rigged Market Capitalism vs Oil Rigged Market Capitalism.
105. Compliance With Relevant Legislation vs The RICS Inability to Award Compensation or Force...
106. Double Standards or Just no Standards at all?
107. The OFT's Surveys. DJS Research's Customer Satisfaction Reports.
108. The Costs to The British Consumer vs The Benefits to (un)Regulated RICS Firms.
109. Consumer Empowerment And Redress.
110. A Total Lack of Effective Legislation.
111. There Are Lies, Damn Lies And RICS' Statistics - Apparently.
112. "A Strong Case For Significant Levels of Regulation" Jo Swinson.
113. "A Strong Case For Significant Levels of Regulation" Jo Swinson.
114. The Business of Politics is Privatising Democracy.
115. Redress Schemes as Drivers of Behaviour.
116. "...is in Itself a driver of behaviour to ensure less wrongdoing in the first place" Jo Swinson.
117. "The Rt. Hon. gent makes a good point but there is also a good answer" Jo Swinson.
118. A Proud Charter Surveyor And Housing Minister.
119. Right That Wrong.
120. "Incompetent And Downright Illegal."
121. Vince Cable. April Fools Day. The Privatisation of The Royal Mail.
122. "Government needs to act" Peter Bolton king.
123. "Compulsory legislation proposals being sought by The RICS" Peter Bolton King.
124. Richard's Petition cont.
125. "The whole approach to me seems to be very inconsistent" Peter Bolton King.
126. Behind The Scenes.
127. Communities And Local Government Committee - 4th March 2013.
128. Complaints Handling Procedure.
129. Behind The Scenes at Ombudsman Services:Property.
130. "What information will you let me see?"
131. The Rigged Market in Redress. Letter From The Parliamentary And Health Service Ombudsman.
132. Time Passes. Listen. Time Passes.
133. Richard's Petition cont.
134. Complaint to Dame Janet Finch Chair of Ombudsman Services.
135. "An Impartial Arbitrator."
136. Effectiveness or Lack of it.
137. Three Things to do This Bank Holiday.
138. "The ombudsman is a lay person...whose expertise is in dispute resolution."
139. Fairness and Transparency.
140. "CAN'T YOU HEAR ME KNOCKING" The Rolling Stones.
141. "An Administrative Error."
142. "We are not on the side of either company or consumer."
143. "Which Side Are You On" Natalie Merchant.
144. "DON'T GIVE UP" Willie Nelson and Sinead O'Connor.
145. Value For Money?
146. Rigging the levels of award - Libor?
147. The Supposed Independence of The Ombudsman.
148. Great Myths of The Early 21st Century - The Independence of The Ombudsman.
149. Costs Before Work Stock.
150. "WHAT'S GOING ON" Marvin Gaye.
151. Individuals With Very Real Complaints or a Stock of Work?
152. Support For Victims of Illogical Final Decisions.
153. Costs to Members or Justice?
154. Its a Dog Eat Dog World.
155. Company Costs vs Consumer Justice.
156. Great British Values - Public Service.
157. Great British Values 2 - The Right to a Fair Hearing.
158. A Government approved and monitored redress scheme with little or no transparency or ...
159. "The SOS (OS:P) as successfully met the criteria applied by the OFT" Jonathan May.
160. "WHY AM I TREATED SO BAD" - The Staple Singers.
161. "Wilful Negligence?"
162. An Urgent Need For The Playing-Field To Be Re-Levelled.
163. And For Complainants To Be Told What Game They're Playing.
164. And What The Rules Are, If Any.
165. "ASK YOURSELF" Haunt The Woods.
166. "ODE TO JOY" - Beethoven.
167. "Trust in Markets?" EU Directive 2013/EU.
168. "It is necessary to demonstrate factually how bias might be present. No one has done so."
169. "No one is above the law" - David Cameron.
170. "It is necessary....." (Former Independent Assessor - Ombudsman Services)
171. "The Surveyors Ombudsman Services is entirely independent." Is this entirely true?
172. "You can still follow other routes to try to sort out your problem." Gillian Fleming. Ombudsman.
173. "Where an ombudsman has made a final decision there is no further appeal."
174. "The Establishment cannot be allowed to investigate itself" The Times.
175. Transparency and Accountability appear to have been built out of the system.
176. "ASK YOURSELF" Haunt the Woods.
177. Objective Information.
178. Ombudsman Services' Minutes.
179. The Parliamentary and Health Service Ombudsman's Investigation of the OS:Property's Ombudsman.
180. Wanted Oligarch - For game of darts down the Vic - 180!
181. Fair and Independent Reason vs A Right Wing Ideology of De-regulated Rigged Market Capitalism.
182. "Getting Nowhere?" Which? Magazine August 2014.
183. "What Can An Ombudsman Do? Which? Magazine August 2014.
184. How Ombudsmen Effectively Rip-Off The Consumer.
185. Baroness Warsi Disappears In A Puff Of Smoke!
186. Ombudsman or Conbudsman?
187. "Getting Nowhere With The parliamentary Ombudsman?" Which? Magazine August 2014.
188. "CHICAGO" Crosby, Stills, Nash and Young.
189. "Humanizing The Bureaucracy" Which? Magazine August 2014.
190. A Consumer's Charter For De-Rigging Rigged Market Capitalism: (25) A Public Archive of all Ombuds....
191. A Consumer's Charter (26) The Complainant's Views On How Their Case Was (Mis)Handled.
192. The Uncanny Similarity Between Certain Ombudsman Schemes And Diplock Courts.
193. The Unity Of The Power Elite vs The Disunity Of The Rest Of Us.
194. Putting The Con Into Conservatism.
195. Putting The Con Into Conservatism.
196. Putting The Con Into Conservatism.
197. "Mr Carswell Abandons Sinking Ship And Boards The Titanic" Read all about it!!
198. Francis Maude - Transparency and Accountability. Exposing What's Inadequate And Driving ....
199. Francis Maude - Transparency - Exposing What's Inadequate And Driving Improvement.
200. Francis maude - And A Cause For Concern.
201. 2011-12: An End To Francis Maude's Transparency.
202. Who Can The Consumer trust?
203. Back to School.
204. "21st CENTURY SCHIZOID(OMBUDSMAN)"  King Crimson.
205. Francis Maude - Has The Buck Been Privatised?
206. Email to Nick Clegg - Deputy Prime Minister and Lord President of the Council.
207. The Privy Council and its Significant Control of the RICS.
208. The Privy Council and its Significant Control of the RICS.
209. The OFT's Approval And Supposed Monitoring Of The RICS' Appointed OS:Property Scheme.
210. "WILD MOUNTAIN THYME" - The Silencers.
211. Now The Millions Of Voices Of England Must Be Heard.
212. The BIS' And Ombudsman Services' Interpretation Of Directive 2013/11/EU.
213. "... a high level of consumer protection?"
214. "TALKIN' 'BOUT A REVOLUTION" Tracy Chapman.
215. "No Compromises" - EU Directive 2013.
216. Directive 2013/11/EU - transparency.
217. The EU Directive 2013/11/EU - Transparency.
218. Private Ombudsman Schemes / Largely Unregulated / New Members Of The Power Elite?
219. The EU Directive - Speed And Quality Of Decision Making.
220. The EU Directive - Speed And Quality Of Decision Making.
221. Securing A Bitter Future vs The EU Directive's Speed And Quality Of Decision Making.
222. An Ombudsman's Expertise.
223. "Our Terms of  Reference preclude any ombudsman from being a surveyor."
224. "A Light Touch Regulatory Landscape" The Politicisation of Ombudsman Services:Property.
225. The Sociology of Sanitised Statistics.
227. Talking the Talk: 1) "The Customer Journey."
228. Talking the Talk: 2) "A Time of Unprecedented Change and Development."
229. Talking the Talk: 3) "We Have a Successful Business Model."
230. Light Touch regulation And Redress vs Jean Tirole's Market Power And The Regulation Of Monopolies.
231. The PM said, "Let's have an OECD inquiry. I support it, do you?"
232. The Quaintly Named "Independent Assessor" And His Understanding Of Redress.
233. "It's obvious what's happening in the surveying and valuations market..."
234. "One thing this must not be is an inquiry for the benefit of the Establishment."
235. It Is A Truth Universally Acknowledged That You Can Take The Man Out Of The Swamp But You Can't
        Take The Swamp Out Of The Man.
236. The EU Directive And The Speed And Quality Of Decision Making At Ombudsman Services:Property.
237. The Profoundly Undemocratic nature Of The establishment.
238. Private Eye - First Again.
239. May, This Is November.
240. EU Directive 2013/11/EU - Speed And Quality Of Decision Making.
241. EU Directive 2013/11/EU - Speed And Quality Of Decision Making.
242. The Ombudsman's Decisions cont.
243. The Ombudsman's Decisions cont.
244. The Ombudsman's Decisions cont.
245. The RICS: Hindsight And Being Professional.
246. The Ombudsman's Decisions: More Than Is Required.
247. Gillian Fleming, "...it also carried out remedial works."
248. "The delay has been explained" Gillian Fleming - Ombudsman.
249. An Investigation: No Questions Asked.
250. We Counted Them In And We Counted Them Out.
251. "WHY AM I - are we - TREATED SO BAD" The Cannonball Adderley Quintet
252. The Government And Consumer Protection.
253. Hotmail: Your account has been hacked.
254. A Reign Of Confusion And Illogical Decisions At Ombudsman Services:Property.
255. "Fastrack."
256. A Criminal Failure By The RICS to Ensure That Its Members And (Un)Regulated Firms Keep Exemplary
        Records.
257. When The Basics Aren't Right Then Everything Else Is Wrong.
258. The Jimmy Saville Effect.
259. "SOLO LE PIDO A DIOS" Mercedes Sosa.
260. "THE TINES THEY ARE A CHANGIN'" Bob Dylan.
261. The Cover Up.
262. The Cover Up And The Continued Hacking Of Our Computer.
263. The First Victim Of A General Election Is The Truth.
264. A Fair And Independent Inquiry That Listens To Both Sides And Is Conducted On A Level Playing Field.
265. "THE ROAD TO HELL" Chris Rea (or the Customer Journey)
266. The Ombudsman Services Independent Assessor Explains How The Company Compromises The  
        Independence Of The Ombudsman.
267. "40%" Putting The Con Into Conservatism.
268. The Scheme's Master-class In Never Answering Questions.
269. Keep Calm - Cameron's Bottled It - What A Carry On.
270. BBC Chief Lord Hill Locked In Stand Off With The Commons After Refusing To Answer Questions From
        MPs Because He Is A Peer." Daily Mail.
271. OSP IFD's.
272. Exceptional Circumstances 1.
273. Exceptional Circumstances 2.
274. Exceptional Circumstances 3.
275. "It's a matter for you if you believe your permission was required." Gillian Fleming: Ombudsman.
276. "It's a matter for you if you believe your permission was required." Gillian Fleming: Ombudsman.
277. "Again I am not in a position to respond to what you say about the Firm." Gillian Fleming.
278. "SHEEP MAY SAFELY GRAZE" - J S Bach Cantata No. 208.
279. The Further Representation Process Part 1.
280. The Further Representation Process Part  2
281. The Further Representation Process Part 3: We Need To Talk About Injustice.
282. The Further Representation Process Part 4: More Questions Than Answers.
283. Rigging The Market In Politics.
284. Deleted.
285. Deleted.
286. Alice And Rachel Meet Cromwell.
287. The Further Representation Process Part 5: Making A Mockery Of British Justice.
288. The Further Representation Process Part 6: Collusion, Failing The Public And Hiding The Data.
289. The Further Representation Process Part 7: Arriving At Decisions In An Illogical Manner.
290. Deleted.
291. The Further Representation Process Part 8: Collusion.
292. "Collusion" and "Deceive."
293. A New Hacking Scandal.
294. "Je suis democrat."
295. Hacked Off.
296. Calling On The Editors Of The Free British Press To Join With The Ombudsmans61percent Campaign
        In Calling For A Public Inquiry Into The RICS Apparent Inability To Adequately Regulate Its Members..
297. "Service Recognition" Or A Master-class In Turd Polishing?
298. "Service Recognition" Or Just One Dirty Great Big Black Hole?
299. We Don't Know Because They Won't say.
300. Our MP Takes Our Complaint To The CEO and Chief Ombudsman Of Ombudsman Services.
301. The Rev. Lewis Shand Smith's reply To The Question Put To Him By Our MP.
302. "DON'T LET ME BE MISUNDERSTOOD" - The Animals.
303. Mr Fallon - Why not have a stab at answering our email?
304. The RICS, Regulation, OS:Property and David Cameron's Property Owning Democracy...
305. David Cameron's "Property Owning Democracy" And markets That Fail The Consumer.
306. The RICS, Regulation and David Cameron's Property Owning Democracy.
307. A Sate Of Anarchy In David Cameron's Property owning Democracy.
308. David Cameron's Very Own Brand Of Crony Capitalism.
309. David Cameron's "Right To Buy" And The Economics Of The Madhouse.
310. Participatory Poetry Vol 1: The table.
311. Charles Moore, "Capitalism was disastrously captured by those who operated it." (Telegraph 30.10.14)
312. David Cameron, "Please don't make me sound like a prat for not knowing how many homes I've got."
313. Charles Moore ...
314. Poldark And dark Ploitics.
315. "THE BACKSTABBERS" The O'Jays.
316. Poldark And The Dark Politics Of Then And Now: Episode 2.
317. HSBC Lecture David Cameron On Regulation.
318. Jo Swinson Unblocks The Drains.
319. Plodark: Episode 3.
320. The Co-Operative party Wants A Consumer Champion Ombudsman.
321. Sajid Javid: Aspiration - To Further Erode Consumers' And Workers' Rights.  Fascism-Lite?
322. The End Of The liberal State?
323. "NONE OF US ARE FREE" The Rev Solomon Burke.
324. Send For Loretta And The FBI.
325. Corporatism.
326. Markets Can Go Wrong - Mark Carney, Governor of the Bank of England.
327. Orgreave. June 1984. The Truth And Justice Campaign.
328. "Markets can go wrong" Mark Carney.
329. "SIRENS" Dizzee Rascal.
330. It's The Rigged Capitalist Market - Stupid.
331. Michael Gove. Justice Minister? That's Criminal!
332. Question 76 To The Chair Of Ombudsman Services - Rigging The Investigation Process?
333. Question 77 To The Chair Of Ombudsman Services - Rigging The Investigation Process?
334. "Bias" In The Rigged Market In Private Redress?
335. Maladministration At Ombudsman Services - It's Official.
336. "I was surprised to see such instances of maladministration within an ombudsman scheme."
337. "I was surprised to see such instances of maladministration within an ombudsman scheme."
338. Vanishing Accountability And transparency At Ombudsman Services.
339. The Rottweiler And Its pet Chihuahua.
340. Government Orders Kids Company Chief Executive To Resign.
341. Mr Javid, It's Time You Stirred Your Stumps matey.
342. 70 Million Reasons For Holding A Public Inquiry Into Ombudsman Services.
343. Eat With The Foxes - Hunt With The Hounds.
344. Goose-Stepping Back To The Future.
345. Maladministration.
346. "HELP ME" - Sonny Boy Williamson.
347. "HELP ME" - Sonny Boy Williamson.
348. "HELP ME" - Sonny Boy Williamson.
349. The Disunited States Of Germany - Otherwise Known As Europe.
350. President Obama On Corruption, Poor Governance And When Bad Things Happen.
351. Adam Smith And The policies Of A Bygone Era,
352. Sunny Places For Shady People.
353. Corporal Cameron Floods The Swamp With Yet More Of His Cronies.
354. 1) Close The Tunnel.
355. "Crisis-stricken Kids Company 'to close down today'" Daily Mail.
356. "TAKE MY BREATH AWAY" - Berlin.
357. "Till then sit still my soul. Foul deeds will arise. Though all the earth o'erwhelm them, to men's eyes." 
358. "There is something rotten in the state of Denmark." (Marcellus. Hamlet)
359. "There is something rotten in the state of England." (Steve. TheO61%Campaign)
360. They Don't Do What They Say On The Tin.
361. Improving Business Practice.
362. Clem Atlee and Ombudsman Services.
363. Aspiration and Ombudsman Services.
364. Jeremy Corbyn and Ombudsman Services.
365. Rosencrantz   and Guildenstern and Ombudsman Services.
366. Karl Marx. Monopoly and Ombudsman Services.
367. Members or Participating Companies? Tweedledum or Tweedledee?
368. Political Economy of Political Legalised Entrapment or PEOPLE
369. Politicians And Civil Servants Collude In This Injustice?
370. A Chain Of Collusion.
371. The Rule Of Law? It's Being Privatised.
372. The SOS Scheme...Will Ensure Fairness And Transparency.
373. "You were the future once." David Cameron's Principled End To Punch And Judy Politics.
374. Question 78 To The Chair Of Maladministration At Ombudsman Services.
375. "I WON'T BACK DOWN" - Tom Petty and the Heartbreakers.
376. For The BBC - Isn't It Now Time To Review The RICS' Royal Charter?
377. Un-Natural Selection Is Back Via The Back Door.
378. Osblorne...George Osblorne...The Man With The Golden Borrocks.
379. Unelected. Unelectable. Lord Strathclyde.
380. Question 81 To The Chair Of Maladministration At Ombudsman Services.
381. "What need we fear who knows it, when none can call our power to account?" Lady Macbeth.
382. "Why should we be scared, when no one can lay guilt upon us?" Lady Macbeth.
383. "...and by defining what is fair and reasonable ombudsmen promote justice." Dame Janet Finch.
384. "When we are in possession of information we will not hesitate to act on it." Philip Hammond.
385. "Right to act." David Cameron.
386. Question 82 To The Chair Of Maladministration At Ombudsman Services.
387. Question 82 To The Chair Of Maladministration At Ombudsman Services.
388. David Cameron's Speech To The CBI And The Two Fools.
389. "Taking the right decisions." David Cameron  Chatham House Speech.
390. The Engine Driving Capitalism Is Rigged - It's Official.
391. "GOING DOWN" - Freddie King.
392. "GOING DOWN" - Joe Bonamassa, Dusty Hill, Derek trucks and Billy Gibbons.
393. Civil Justice or Pirate Code?
394. The Pirate Code. Good Governance. Ombudsman Services.
395. France Without The Marseillaise - Civil Justice Without Its Justice.
396. Champagne Without Its Bubbles Civil Justice Without Its Justice.
397. The Dichotomy Of Good And Evil.
398. The Terms of Reference? Hang the Terms of Reference, they're more like guidelines anyway.
399. A Man Is As Good As His Word.
400. Intelligent People Using Intelligence, Intelligently.
401. Offensive Cameron redefines The Word Offensive When demanding Offensive Action.
402. "They Hold Our Democracy In Contempt."
403. "They Hold Our democracy In Contempt."
404. The International Parliamentary Brigade.
405. Arriving At Decisions In An Illogical Manner.
406. You can lie to some of the people all of the time and all of the people all of the time.
407. We Agree With Ricky Tomlinson - Let's Buy David Cameron A New Dictionary.
408. "ARROGANCE, IGNORANCE AND GREED" - Show of Hands.
409. The End Of Chapter 1: Being More Specific - The Start Of Chapter 2: For Clarity.
410. 5th December 2010 - 15th December 2015: Chapter 1.

................................................................................. (1)....................................................................................