The RICS / Ombudsman Services:Property - "Fake Monitoring" of "Fake Redress. (701)

To the Leader of the House of Commons

For Clarity - Attempt 701.

701. The RICS / Ombudsman Services:Property - "Fake Monitoring" of "Fake Redress."

Dear Mrs Leadsom,

In response to our complaint about the OFT's "monitoring" of the Ombudsman Services:Property redress scheme approved by Jonathan May, the Head of ERC wrote,

"In this email you have expressed concerns that the results of customer satisfaction surveys have not been published since 2011 and that OSP (Ombudsman Services:Property) no longer publishes minutes of its meetings on its website.  You feel these points mean that the scheme lacks transparency.

I have been advised that the results of the latest customer satisfaction survey will be published in due course. With regard to the minutes of OSP meetings, however, I should point out the OFT does not require OSP to publish or provide this information as a criterion for approval of its redress schemes. Accordingly, it would not be appropriate for me to comment on this point. You may wish to raise t directly with OSP."

(Our ref: EPIC/ENQ/E/138617 date 8 Feb)

We did try to raise it directly with the Chair of Ombudsman Services and the CEO and Chief Ombudsman of Ombudsman Services but they didn't reply.

Q. Mrs Leadsom the executives at Ombudsman Services once published the minutes of their meetings on their website. They then stopped the practice. Was it because the minutes revealed the company to be totally compliant to their Members' demands?

The Directive 2013/11/EU of the European Parliament and of the Council, 21 May 2013, states at 39;

39) ADR entities should be accessible and transparent. In order to ensure the transparency of ADR entities and of ADR procedures it is necessary that the parties receive clear and accessible information they need in order to take an informed decision before engaging in an ADR procedure.

(www.eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%320131l0011)

Q. Mrs Leadsom, the Head of ERC did not answer our complaint. Why was this and where is the transparency that Francis Maude spoke of?

We asked the Head of ERC why Ombudsman Services hadn't published ANY data on their performance in handling / mishandling property complaints since 2011. All we were told was that, "the latest customer satisfaction report will be published on the company website in due course."

Q. Mrs Leadsom, what were the Head of ERC and government monitors, "monitoring" from 2011?

Q. Mrs Leadsom, this does not comply with the EU Directive at 55 which states, "In order to ensure that ADR entities function properly and effectively they should be closely monitored." Why is this ADR scheme and government monitors NOT complying with the EU Directive?

Q. Mrs Leadsom, why weren't the government monitors closely monitored themselves?

Q. Mrs Leadsom, is it because those doing the, "monitoring" have been, "politically influenced" by Mary Thorogood The RICS Parliamentary Affairs Manager?

Q. Mrs Leadsom, just how many civil servants have been, "politically influenced" by The RICS and do their bidding?

DJS Research, a highly competent  and independent research company found that; the Property Ombudsman arrived at decisions in an illogical manner, was not impartial and that a majority of complainants were very dissatisfied with what passed for an investigation of their complaint.

Q. Mrs Leadsom, isn't the main reason for Ombudsman Services withholding information on its performance from the consumer due to its appalling failure to be fair and independent and that the executives thus made the decision to break the pattern of ever worsening data and hide it from the consumer?

There was NO monitoring of the OS:Property government approved redress scheme - competent or otherwise.

Consumers have simply been abandoned by government to fend for themselves as best they can. We no longer know what the carnage at this private redress scheme is because the Ombudsman Services maladministrators have shut up shop.

Yours sincerely,

Steve Gilbert - Workstock Number - 510458.

The Ombudsmans61percent Campaign is at: www.blogger.com and www.facebook.com Ombudsmans Sixtyone-percent.