To the Business, Energy and Industrial Strategy / Chair, Ombudsman Services.
For Clarity - Attempt 659.
659. Ombudsman Services: Julia's Thoughts On Lewis's Model.
Dear Mr Clark and Lord Tim Clement Jones,
Julia's short message to the Ombudsmans61percent Campaign still remains one of the most insightful things written about private redress and so-called, "civil justice" that we've read so far.
She said,
"We chuckle when we read the reply from our surveyor to our complaint - please refer to the Surveyors Ombudsman!! That was a no risk strategy for them.
It has been eyewateringly ludicrous! We have suffered financial loss and severe health issues.
I really do want to tell my story if for nothing more than to help other people."
Here is someone who has also been on the receiving end of The Rev Shand Smith's exemplary model and yet still has the generosity and humanity to chuckle and want, "to help other people."
It remains a great shame that someone with Julia's qualities wasn't the Chief Ombudsman and CEO of this private redress scheme. We are confident she would have operated a different model - one where there would be far less suffering and far fewer inadequately regulated cowboy RICS surveyors in this world.
Q. Lord Tim Clement Jones, why does your exemplary model of private redress and private civil justice no longer ask property complainants if their customer journey has been eyewateringly ludicrous or not?
Q. Lord Tim Clement Jones, doesn't this failure to consult meaningfully with property complainants suggest that the standards of integrity and independence required in section 32) of the European Directive 2013/11/EU simply aren't being met?
Q. Lord Tim Clement Jones, the number of inadequately regulated RICS surveyors opting for, "the no risk strategy" has rocketed - why?
We already have victims of historical sex abuse, victims of abusive NHS DST so-called, "Assessments" and now, it would seem, we can add to an ever growing list - victims of historical private redress abuse.
What has emerged is a growing battalion of people with very impressive sounding job titles who, with little or no transparency or accountability, know that they are virtually free to do less than impressive things to their fellow countrymen and women.
The pursuit and control of money structures how these de-regulated markets operate. Otherwise things would be different. But they aren't.
Q. Mr Clark, the Privy Council and Andrea Leadsom, Lord President of the Council, apparently ensure that the RICS is fulfilling its obligations as set out in its Royal Charter. How has the RICS been able to develop practices that do not work in the customer's interests and how do those practices fulfil RICS obligation to act for the public good?
Q. Mr Clark, one such dodgy practice is the no-risk strategy it has cosily arranged with its appointed staff at Ombudsman Services. How does this no-risk strategy cunningly devised by RICS fit with The Rev Shand Smith's exemplary model of private alternative dispute resolution?
Q. Mr Clark, why does this exemplary arrangement leave people like Julia to chuckle and wish to tell their story if for nothing more than to help other people?
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