To build a fairer, stronger , better Britain don't we need to radically change The System, Mr Hammond? (577)

To the Business, Energy and industrial Strategy Secretary:
For Clarity - Attempt 577.

577) To build a fairer, stronger, better Britain don't we need to radically change The System, Mr Hammond?

Dear Mr Clark,

At the time of writing, The System still stubbornly remains rigged in favour of those who set it up, manage it and benefit from the practices they've cunningly devised that do not work in their customers' interests. Otherwise things would be different. It stands to reason.

A perfect example of this is the rigged market in private, "civil justice" as devised by Ombudsman Services:Property.

In, "The impact of the system on complainants," Naomi Creutzfeltd and Chris Gill tell anyone interested in justice that,
"One participant noted that a particular ombudsman schemes' own customer satisfaction reports shoed significant dissatisfaction with the service being provided. This compared unfavourably to other ombudsman schemes, such as the one in Gibraltar, where the ombudsman had a 98% positive satisfaction score, regardless of outcomes. The acceptance by some ombudsman schemes of reasonably high dissatisfaction rates was seen as problematic by some participants."
(www.law.ox.ac.uk/critics-of-ombudsman-system/understanding-and-engaging-onlinwe-citizen-activists. Page 7)

DJS Research's Customer satisfaction Reports were highly critical of Ombudsman Service:Property's, "outcomes." So what did the maladministrating executives do? They replaced DJS Research with an organisation that didn't ask such awkward questions. As a result of this wand-waving-exercise there are no longer any dissatisfied complainants.

Judge for yourself. Just go to www.ombudsman-services.org and look at the evisceration of information from 2010 onwards.

A Hammond-like fascination with spread-sheets and data is urgently needed at OS:Property, and with those civil servants supposedly, "monitoring" this government approved redress scheme on behalf of the taxpayer. The existing, "arrangements" are certainly Good For Business but truly Lousy For Consumers.

Q. Mr Clark, in order to build a fairer, stronger, better Britain shouldn't there now be an urgent inquiry into the maladministered and illogical Final Decisions emanating from Ombudsman Services:Property.?

Q. Mr Clark, aren't ombudsmen who maladminister private civil justice not the True Enemies Of The People?

Yours sincerely,
Steve Gilbert.