Martin Lewis, "Sharper Teeth: The Consumer Need For Ombudsman Reform." A Whitewash Report. The Ombudsmans61percent Campaign. Pt 6 - Martin Lewis (61)

Sharper Teeth p8: There was NO Annual Property Report for Ombudsman Services the year after DJS Research - a truly superb and independent company - were replaced. This was in clear breach of the rules granting approval to the scheme by govt. Why wasn't this in your report? The Ombudsmans61percent Campaign is seeking: 1) A Public inquiry into Ombudsman Services:Property (a company formerly trading as The SOS before being rebranded) and the role of The RICS in its decision making. 2 ) Answers from: Monk and Partners, Gillian Fleming, The Rev Lewis Shand Smith, Walter Merricks, Steven Gould, Dame Janet Finch, Oliver Colvile, Vince Cable, Jo Swinson, Sajid Javid, The OS Independent Assessor, Jonathan May, the government monitors of this government approved scheme, Francis Maude, Andrea Leadsom, Luke Pollard, Yvonne Fovargue, Helena Kennedy. 3) Compensation for the victims of ombudsinjustice and ombudsabuse. 4) The setting up of truly; speedy, fair and independent ombudsmen schemes.

Martin Lewis, "Sharper Teeth: The Consumer Need For Ombudsman Reform." A Whitewash Report. The Ombudsmans61percent Campaign. Pt 6 - Martin Lewis (60)

Sharper Teeth p8: DJS Research were highly critical of what happened to consumers' complaints when they "investigated" by OS:P. "7.31 Supported by the available evidence VD 47% FD 16%." 63% thought the ombudsman's decisions weren't supported by the evidence. Not in your report. The Ombudsmans61percent Campaign is seeking: 1) A Public inquiry into Ombudsman Services:Property (a company formerly trading as The SOS before being rebranded) and the role of The RICS in its decision making. 2 ) Answers from: Monk and Partners, Gillian Fleming, The Rev Lewis Shand Smith, Walter Merricks, Steven Gould, Dame Janet Finch, Oliver Colvile, Vince Cable, Jo Swinson, Sajid Javid, The OS Independent Assessor, Jonathan May, the government monitors of this government approved scheme, Francis Maude, Andrea Leadsom, Luke Pollard, Yvonne Fovargue, Helena Kennedy. 3) Compensation for the victims of ombudsinjustice and ombudsabuse. 4) The setting up of truly; speedy, fair and independent ombudsmen schemes.

Martin Lewis, "Sharper Teeth: The Consumer Need For Ombudsman Reform." A Whitewash Report. The Ombudsmans61percent Campaign. Pt 6 - Martin Lewis (52)

The government kept sending consumers to OS:Property - monitored by government - knowing its ombudsman gave out illogical decisions. Yet you recommend The BEIS set the gold standard in being an ombudsman! Is that professional or just plain dumb? Professional.... Dumb ..... The Ombudsmans61percent Campaign is seeking: 1) A Public inquiry into Ombudsman Services:Property (a company formerly trading as The SOS before being rebranded) and the role of The RICS in its decision making. 2 ) Answers from: Monk and Partners, Gillian Fleming, The Rev Lewis Shand Smith, Walter Merricks, Steven Gould, Dame Janet Finch, Oliver Colvile, Vince Cable, Jo Swinson, Sajid Javid, The OS Independent Assessor, Jonathan May, the government monitors of this government approved scheme, Francis Maude, Andrea Leadsom, Luke Pollard, Yvonne Fovargue, Helena Kennedy. 3) Compensation for the victims of ombudsinjustice and ombudsabuse. 4) The setting up of truly; speedy, fair and independent ombudsmen schemes.

Martin Lewis, "Sharper Teeth: The Consumer Need For Ombudsman Reform." A Whitewash Report. The Ombudsmans61percent Campaign. Pt 6 - Martin Lewis (50)

Sharper Teeth p8: DJS Research's CSR for Ombudsman Services say that the massive consumer dissatisfaction was due to: "errors in report (56%), the investigator did not understand, missed the point, misinterpreted the nature of my complaint." Why wasn't any of this in your report? The Ombudsmans61percent Campaign is seeking: 1) A Public inquiry into Ombudsman Services:Property (a company formerly trading as The SOS before being rebranded) and the role of The RICS in its decision making. 2 ) Answers from: Monk and Partners, Gillian Fleming, The Rev Lewis Shand Smith, Walter Merricks, Steven Gould, Dame Janet Finch, Oliver Colvile, Vince Cable, Jo Swinson, Sajid Javid, The OS Independent Assessor, Jonathan May, the government monitors of this government approved scheme, Francis Maude, Andrea Leadsom, Luke Pollard, Yvonne Fovargue, Helena Kennedy. 3) Compensation for the victims of ombudsinjustice and ombudsabuse. 4) The setting up of truly; speedy, fair and independent ombudsmen schemes.

Martin Lewis, "Sharper Teeth: The Consumer Need For Ombudsman Reform." A Whitewash Report. The Ombudsmans61percent Campaign. Pt 6 - Martin Lewis (48)

Sharper Teeth p8: DJS Research say this about the outcome of consumers' complaints. 7.31 Most 64% felt the outcome went against them." Up from 61%. The trend should have been clear for all to see - things were deteriorating rapidly for consumers. Why wasn't this in your report? The Ombudsmans61percent Campaign is seeking: 1) A Public inquiry into Ombudsman Services:Property (a company formerly trading as The SOS before being rebranded) and the role of The RICS in its decision making. 2 ) Answers from: Monk and Partners, Gillian Fleming, The Rev Lewis Shand Smith, Walter Merricks, Steven Gould, Dame Janet Finch, Oliver Colvile, Vince Cable, Jo Swinson, Sajid Javid, The OS Independent Assessor, Jonathan May, the government monitors of this government approved scheme, Francis Maude, Andrea Leadsom, Luke Pollard, Yvonne Fovargue, Helena Kennedy. 3) Compensation for the victims of ombudsinjustice and ombudsabuse. 4) The setting up of truly; speedy, fair and independent ombudsmen schemes.

Martin Lewis, "Sharper Teeth: The Consumer Need For Ombudsman Reform." A Whitewash Report. The Ombudsmans61percent Campaign. Pt 6 - Martin Lewis (46)

Sharper Teeth p8: DJS Research at 7.30 of their CSR stated, "The number satisfied that the report's conclusions were supported by the evidence has also fallen from 35% to 27%." An 73% dissatisfaction rate. Why wasn't this appalling failure of justice mentioned in your report? The Ombudsmans61percent Campaign is seeking: 1) A Public inquiry into Ombudsman Services:Property (a company formerly trading as The SOS before being rebranded) and the role of The RICS in its decision making. 2 ) Answers from: Monk and Partners, Gillian Fleming, The Rev Lewis Shand Smith, Walter Merricks, Steven Gould, Dame Janet Finch, Oliver Colvile, Vince Cable, Jo Swinson, Sajid Javid, The OS Independent Assessor, Jonathan May, the government monitors of this government approved scheme, Francis Maude, Andrea Leadsom, Luke Pollard, Yvonne Fovargue, Helena Kennedy. 3) Compensation for the victims of ombudsinjustice and ombudsabuse. 4) The setting up of truly; speedy, fair and independent ombudsmen schemes.

Martin Lewis, "Sharper Teeth: The Consumer Need For Ombudsman Reform." A Whitewash Report. The Ombudsmans61percent Campaign. Pt 6 - Martin Lewis (46)

Sharper Teeth p8: DJS Research's report for Ombudsman Services - Satisfaction With OS:Property Process - at 7.20 states, "Satisfaction levels have decreased in all of the areas that we measured." The writing was on the wall. So why didn't you see it? The Ombudsmans61percent Campaign is seeking: 1) A Public inquiry into Ombudsman Services:Property (a company formerly trading as The SOS before being rebranded) and the role of The RICS in its decision making. 2 ) Answers from: Monk and Partners, Gillian Fleming, The Rev Lewis Shand Smith, Walter Merricks, Steven Gould, Dame Janet Finch, Oliver Colvile, Vince Cable, Jo Swinson, Sajid Javid, The OS Independent Assessor, Jonathan May, the government monitors of this government approved scheme, Francis Maude, Andrea Leadsom, Luke Pollard, Yvonne Fovargue, Helena Kennedy. 3) Compensation for the victims of ombudsinjustice and ombudsabuse. 4) The setting up of truly; speedy, fair and independent ombudsmen schemes.